I set a wedding cake at 3 this afternoon at 8 this evening the aunt calls and says cake has crumbled . I told her that I had a signed release that the cake was ok. i told her that i couldnt be responsible for it 5 hours later I dont know someone could have bumped in to it any way she then told me that it was not straight and no constructed correctly I have a picture proving that it was straight. When stacking the cake the Uncle had to put a paper towel under card table leg to level the table then it was stacked on top of 12 candle holders that on the front left cornner didnt even touch brought both matters to him and he said I think it will be ok. I printed a picture of cake and took to the wedding to see what happened an try to be gracious to coustomers. I have the person at site sign a release stating the cake is ok and that releases me from liabiltys , I have stacked many cake the last 8 years and have never had this happened I use 1/2 inch dowels 8 in each tier . The Bride brought it to my attenion that I did not put the right design on it and that the silver beads were not the right color the beads were silver as her request but not shiney enough. the design was wrong but everything else was right the cake did crumble on the bottom 2 tiers towards the front left where the glass had no support the top 2 tier were fine . I told them Iwas sorry for not getting the right design on the cake and if they come in next week will make it right with them i dont know what to do how much do I give them back. Thank you any help .
post #1 of 18
7/10/10 at 10:31pm