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Get This!!! UGH! - Page 2

post #16 of 43
I completely understand how you feel. When I decided to start doing my cupcake buisness on the side I did a shower for my Cousin-in-law and didn't want everyone who attended think that I had something to do with the other things that were brought in by others helping throw the shower. On the other hand EVERYONE asked who did the cupcakes and cupcake bites? So, if it were me I wouldn't think much of it. I'd give her the general breakdown of what each thing would approx. cost and they may just pick and choose what items they would like the most. They may not even get the other things from a chain grochery store and just use what you provide them. I'd say this is more of a budget thing and nothing to do with you being too expensive for their taste. Take the compliment that they still want you to provide some of the dessert items, it's a compliment!! Good Luck!
post #17 of 43
I just wanted to add that perhaps (if you are comfortable) you could tell her that you would be happy to provide the cupcakes ONLY. That way it would be less of a chance of your name being attached to the other desserts. Just a thought...
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post #18 of 43
Thread Starter 
Thanks everyone!! I think I will just not take this order. For some reason, I just have bad feelings about it. Especially since, she just told me to cancel the small cake on top too because she said she would just bake that one herself. AHHHH!! Did I mention, she was my business partner, so she does know how to make a cake. I am not in the mood for this and I know I will just be grumbling about it the whole time. So, better just to scrap it completely and make the bride some gourmet cupcakes another time. Don't quite know how to say that I'm not willing to do this tactfully though. Especially since it is my best friend and old business partner. It's not like her quality of work is not good, I mean, we used to work together for goodness sake. I feel terrible, but like i said, I'm not in the mood to deal with this. I know, I'm probably being a horrible person and friend! Maybe I'll tell her over some really, really strong choc. martinis tonight.
post #19 of 43
You are not terrible! You have to do what is best for you, period. I have learned that the hard way. It is difficult sometimes but you will be happier with yourself in the long run if you follow your first mind and turn it down. If you are truly friends she will understand.
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The older I get the smarter my mother gets!
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post #20 of 43
Quote:
Originally Posted by Yum2010


So I called her with the price estimate, which around $375. She said that was fine but she would get back in touch as soon as she talked to everyone else. She calls me today wanting a breakdown of the cost and amount of all of the different desserts that she requested.......RED FLAG!!



I think there is a big difference in wanting a break down in the cost of the different desserts and someone asking for a break down of price for ingredients and such.

To me there was nothing wrong with her question.

If I asked someone to do serveral desserts and I felt the cost was too much or the people planning the party didn't want to spend that much, then yes I too would have asked for a break down in cost of the different items asked for so I could know what we could afford to order and what we could downsize on.

If I ordered cookies and cupcakes from somewhere and they gave me a bulk total then I would want to know how much I am spending for cookies and how much I am spending for cupcakes.
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post #21 of 43
Ok, so two things. I think your gut reaction not to do this is SO sound...dodging a bullet here, really. Second thing is that she wanted to know a break down so she could pick and choose which elements she could afford (or the bridesmaids could afford) to get from you and make up the rest of the dessert bar with cheapie items. Totally rational and yet totally insulting to you. My gut reaction was to treat this like any other client..rent the stand, make the mini cakes and let the client know not to place any other bakers items on your stand. BUT then I read that your friend wants to place her cake on the top of your stand...uhm, no.
I, too, won't take on a contract where other cakes are being served. If there is something wrong with them, either hygenically or taste wise, I don't want my cake lumped in there with those items...and I don't want my rep linked to them either. Even if the other cakes/sweets are wonderful I'm sure no other baker wants anyone to assume the cake was done by me as well as her sweets! Lastly, (oh, that's three things, huh? LOL!) this trend of dessert after dessert after dessert is insane. I'm seeing them pop up at weddings...after the full meal that they are calling the cocktail hour and then the actual full meal and after the cake...there's SO much food that most of it goes to waste. After rich wedding cake an eclair would drive my blood sugar over the edge. Just my own opinion on that. I know this is a bridal shower but same idea...it's a waste of food and too many sweets for one party...my 2 cents again.

Follow your gut, you won't regret it!

Cat
post #22 of 43
Thread Starter 
I know it's not irrational for her to want the breakdown of the cost of each dessert. What I meant by "red flag" was, Oh lord, my price was out of budget so she's gonna be picking and choosing and I logically know nothing is wrong with that either. I'm just having a bad day and I'm tired of people having no clue of what things cost (I KNOW not everyone does, and it's not thier fault, it's just exhausting sometimes). I've heard too many "just flour and eggs" comments (okay, they didn't use those words, but I got the point) this week, and quite frankly, I've had enough! Been getting alot of :
Customer "Hi, I'm calling to order a cake. I saw the cake you did for so and so and i loved it."
Me: "oh, thank you so much. I'm so glad to hear that. So when is your event and what type of event is it?"
Customer: "oh, its for such and such on such and such date"
Me: "Ok, great. Do you have any idea of how many people you need to serve, and what you where looking to spend?"
Customer: "Oh, I need a cake to feed about 75 people and I don't want to spend more than $50-60 if possible"
Me: !!!##$$$!!!$$##!!!! "Oh, well, let's see. My cakes that size start at around $150."
Customer: Silence
Me: "Hello?! Are you there?"
Customer: "Yes, I'm still here. But, all I want is a simple cake you know. Nothing fancy or anything"
Me: "yes, ma'am, I do understand. However, like I said my prices start for a cake that size at $150. This allows me to make your cake extra special and good quality. Your other option would be to either downsize your servings or to call such and such bakery down the road."
Customer: "Well, I just don't understand what cost so much. I mean, is it the fondant.........BLAH, BLAH, BLAH, BLAH!!!!

You get the point. I've had at least 2 calls a day so far this week that all went something like that. I guess I am taking my frustration out on my friend which I shouldn't.
It has taken all of my power not to completely loose it on someone! I guess I need to look at the positive, that my business is growing, people are liking what they are seeing at parties and events and that's why i've been getting alot inquiries lately. I just don't want to be labeled as "outragously expensive" and I know I'm not. They only have one other caker around my area that does similar work. She's become a friend of mine and is located about 20 miles away. My prices are comparable to hers. I took classes at her shop and she's taught me alot. She has a great business and is very talented and I didn't want to undercut her.

Jeez, How do all of you professionals out there stay so professional, and poised. Or have any of you reached this point of frustration as well?? I would love to hear stories. You know misery loves company. Sorry so lengthy!
post #23 of 43
I think your reaction to not take the order is a very good one for a multitude of reasons. The main one being that these bridesmaids aren't factoring in what it's going to cost them just to run to the store and get all that stuff individually. Remember the day all of us got an education in how much it actually costs for the product let alone our time. Let them discover those things the hard way. It's cheaper to call Pizza Hut to cater the meal than it is for you to put together 10 pizzas yourself for the ingredients and time involved not to mention the number of trips to the store for extras.

I mean sure, sell them the cuppies but I'd avoid the stand rental for this one.. Stay smart and trust your instinct ;o)
post #24 of 43
I kinda thought the reason she wanted a "breakdown of the prices" was so she could knock off a couple of the items to come in at her budget.


I would go ahead and give her a list, I always give my customers an invoice that breaks down everything cost of cake per serving, added charge for fondant per serving, added charge for filling per serving, etc. I think that's normal.


Now if she's wanting to know what it's going to cost YOU to make the items then that's none of her business!!
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God's Word will either keep you from sin;
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post #25 of 43
The answer is...YES..HELL YES...and OH YEAH...there are days where I want to scream at the rooftops "PEOPLE GET A CLUE!" But I have to keep holding it in and not letting it eat at me. As a person I've been thru so much in my life...tragedy after tragedy...and have a very low "gag" reflex (Get A Grip) to people who go all melodramatic over the cost of things. I mean, really, it's a work of art...you are not shopping at Costco lady...you are working with an ARTIST...do you REALLY want the cheap route on such an important day? Really?...sadly sometimes the answer is yes, I want the cheapest route I can get away with and not make myself look like a cheap ass. SIGH.

Hope the day gets better!
post #26 of 43
I think you are better telling her you will can make all of the things she wants or none of the things or just turning down the order flat. Like some other posters, I suspect she wants a list of the general itema and the price like:
cake $X
cake bites $X
cream puffs $X
danish $X
so that she and the rest of the bridesmaids can decide what to budget for (since I'm sure they are already shelling out an arm and a leg for the dress and the shoes and the shower and ...)

You do not want your items next to grocery store items. Nobody's going to be standing next to the dessert table saying "oh she made those and they're delicious, but those ones are from the grocery store."
Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #27 of 43
I think it is unreasonable to get upset that your quote for all desserts is not in your friends budget. She isn't asking for a discount, she is asking for a breakup of desserts so she can see what she CAN affort to buy from you. That to me, is not offensive.
post #28 of 43
Jeez, How do all of you professionals out there stay so professional, and poised. Or have any of you reached this point of frustration as well?? I would love to hear stories.

I take boxing classes (like the real kind...gear, pads, gloves). It helps...seriously. thumbs_up.gif
post #29 of 43
I don't think its offensive, or that your friend wanted a discount. She is just trying to help the bridesmaids budget.

I have a policy with friends and family...no discounts. If I am attending the event and I OFFER to make the cake, then I do it for FREE.

I have been dealing with a wedding quote this morning along the lines of the whole dessert/cake discussion. Bride is having a dessert tasting plate for guests, is 'trying to keep costs down', and hence wants 'something simple' for the cake itself. 150 guests. She sends me an email with a cake picture - the cake would serve 400+ coffee-sized portions. She wants a cake like that. But in her email she wants LESS than 150 coffee serves, as its 'part of the desserts offered', and well, she's 'tring to keep the costs down'.

Yeah.....some clients have little to no idea.

Life's too short to make cake pops.
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www.sweetperfectioncakes.blogspot.com.au/
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Life's too short to make cake pops.
___________________________________
www.sweetperfection.com.au

www.sweetperfectioncakes.blogspot.com.au/
www.facebook.com/sweetperfectioncakes (come visit sometime!)

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post #30 of 43
Quote:
Originally Posted by anasazi17

Jeez, How do all of you professionals out there stay so professional, and poised. Or have any of you reached this point of frustration as well?? I would love to hear stories.

I take boxing classes (like the real kind...gear, pads, gloves). It helps...seriously. thumbs_up.gif



LOL.. I became a powerlifter where I surround myself with muscle heads (you know, the scary look'n dudes - I'm the ceremonial scary look'n chick icon_cool.gificon_eek.gif )that are the most honest thing on the planet and it's GREAT!!! No sugar coating ANYTHING, just straight out the way things are. What a great change of pace... Plus they are good for the leftovers since I don't eat much of any cake anymore..

In all seriousness though that's why we've got our little forum here where we can "get it out" sometimes... And be reminded that trusting our instincts is almost always going to resolve the situation with the least amount of drama...
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