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THIS is an unmitigated horror

post #1 of 34
Thread Starter 
This was supposed to be a groom's cake (surprise no less). It was supposed to be a styrofoam cooled with beer bottles and ice. The beer bottles are sugar and turned out amazing- the cake, not so much.

Now, before you subject yourself to the horrifying pictures, please know two things:

1. I now know what I did wrong and how to prevent a similar incident in the future.
2. I have already discussed this with the client and we have come to an amicable resolution.

Ok, feel free to gaze upon the horrific site I saw upon opening the back end of my delivery vehicle.
LL
LL
LL
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
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Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
post #2 of 34
I am soo sorry! Your bottles are AMAZING! We all have to learn from some kind of horror and now you know what to do/not to do next time. thumbs_up.gif
post #3 of 34
so please share .... what did you learn and what should any of us NOT do when making a cake like this?
post #4 of 34
Thread Starter 
I did not have the proper support system in place. For as tall as the cake was, I should have used dowels and a cardboard separator, but I did not.

Also, since the bottles are so sharp on the bottom, I am going to place a dowel for the bottles to rest on so that the cake is not supporting the weight of the bottles. Of course, this will only work because the bottles are so dark.

Also, don't eat before a delivery like this, 'cause you'll feel like throwing up and that feeling is best left to an empty stomach.
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
post #5 of 34
I like the last words of wisdom! Sorry you had so much trouble!
post #6 of 34
Your bottles are awesome!!!
Sorry for the difficulties yet thank you for sharing what you learned from this.
post #7 of 34
Wow! Your bottles do look great...thanks for sharing what NOT to do! You have probably saved a few people from a future horror!
You don't HAVE a soul, you ARE a soul...you HAVE a body. C.S. Lewis
I'd rather see badly done cake than well done styrofoam.
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You don't HAVE a soul, you ARE a soul...you HAVE a body. C.S. Lewis
I'd rather see badly done cake than well done styrofoam.
Reply
post #8 of 34
Oh sweetie, I am SO sorry. But thank you so much for bringing this to light for anyone who may be thinking about making a cake like this. Your misery may save someone that sick feeling!! BIG HUG to help you get through. Your bottles ARE awesome!! For what that's worth...
Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
Reply
post #9 of 34
So sorry this happened to you. Can only imagine how you must have felt. Your bottles are amazing though thumbs_up.gif
everyday is a good day, some are just better than others.
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everyday is a good day, some are just better than others.
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post #10 of 34
Oooh! I am SO SORRY for you icon_cry.gif Thank you for sharing.

Two things to add:
1. The bottles are awesome!
2. I'll bet that cake was d-e-l-i-c-i-o-u-s!!
3. Wish I could be there (with a fork) to help you clean up the mess.


Well, that was 3 things, wasn't it? icon_wink.gif
In my opinion, cake should be at the base of the Food Pyramid.
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In my opinion, cake should be at the base of the Food Pyramid.
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post #11 of 34
I'm so sorry. It is always hard to see your hours of work in that condition (except for when it's people digging in to eat iticon_smile.gif )

Just curious, what kind of resolution did you come to with the client? I have always wondered if something like this happened what I would say to the client and how I would work it out...
post #12 of 34
Thread Starter 
After apologizing profusely and holding back the tears (MAJOR effort on my part) I explained the situation, the lack of solution (the cake was a total loss and the reception started in an hour)and told her (MOB)that without question 100% was refunded. We did leave the "lid" for the cooler in the kitchen- this was a separate sheet cake carved to look like the lid, it was supposed to be propped up next to the cake. She was AMAZINGLY gracious. We did discuss if there was anyway to salvage it, to which I explained that there was not. Her exact words were "Well, it is what it is." (not at all snotty, but very understanding).

The wedding planner is a friend (from a networking group) who explained she would stand up for me on this one (I did tear up in front of her). She also took pictures so that if MOB wanted to see the damage for herself, she could.

I will be mailing the refund (both MOB and bride/groom are from out of town). I will also be including a few dozen Cake Bites (coller packed, of course) which I didn't mention to her, but I think it is the only thing additional that I can offer her. Since they are out of town, a gift certificate or free cake just doesn't seem appropriate.

The hardest thing is that I feel like the refund is not enough. Intellectually, I know it is, but it doesn't feel like enough. However, IndyDebi is close enough to come and kick my butt if I run my business based on feelings, so I have to just absorb it, and move on.

Thank you all for your support and the compliments on the beer bottles.
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
post #13 of 34
Your bottles are great & your lid was great! You also handled the situation very professionally! I'm sorry this happened, and thank you for sharing - what not to do!
post #14 of 34
I feel so bad for you. I am glad you figured out what went wrong and that the client was so nice about it. sending hugs.
laughter isn't the best medicine. It's the cure.
Grabbing my bowl of faux-'nache and running from the ganache police!!
link to Jello MMF recipe: http://cakecentral.com/cake-decorating-ftopicp-6934662-.html#6934662
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laughter isn't the best medicine. It's the cure.
Grabbing my bowl of faux-'nache and running from the ganache police!!
link to Jello MMF recipe: http://cakecentral.com/cake-decorating-ftopicp-6934662-.html#6934662
Reply
post #15 of 34
I do have to say, though it may not have gone exactly 'smoothly' when you had to break the news to the bride, you ended up so much better off that I did last week... a TORNADO hit my house, all kinds of damage, I had to call this lady to tell her I couldn't finish the baby shower cake she had ordered (I was baking it when the power lines were ripped out of the back of my house...) and she was not remotely kind about it. I told her I was mortified because nothing like this had ever happened to me before, I've never failed to complete a cake, and ADD to that... I have to move myself, hubby, and two boys to a hotel in a town that's 45 miles away. I was wicked irked off that she couldn't see that we were both in a horrible situation, but hers can be solved by swinging past WalMart. Oh well. We all have to have these humbling experiences to keep from getting too full of our selves!
Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
Reply
Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
Reply
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