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What to do?....Customer Issue - Page 6

post #76 of 94
No proof = no refund. A picture of the cake standing up properly is only hurting her case, not helping it.

And as for bringing her child's problems into the picture ... BAD MOMMY! Using your kids as blackmail for a refund is terrible ... and most likely, since her previous attempts didn't work with you, she's made this up anyway.

I wouldn't have even given her the cupcake voucher without proof. (And I hope you put specifications on that, too ... 12 regular sized, no frills, cupcakes ... not something extravagant.)
Always be sincere ... whether you mean it or not!

Everything slows down with age ... except the time it takes for cake to reach your hips!!
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Always be sincere ... whether you mean it or not!

Everything slows down with age ... except the time it takes for cake to reach your hips!!
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post #77 of 94
I would ask her to please point out the "issue" she tried to capture in the photos. Wasn't the whole point of her sending photos to send a picture of the DISASTER the cake wound up being??

She's having buyer's remorse!! She should be happy you're even entertaining her emails at this point!
God's Word will either keep you from sin;
or sin will keep you from God's Word.
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God's Word will either keep you from sin;
or sin will keep you from God's Word.
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post #78 of 94
Did she ever give you the slice, or was it just the picture of the cake standing up? I wouldn't refund any money to her.
post #79 of 94
I would never, never bring up my pregnancy and child being born- and of course, you ( or the normal person )are going to feel guilty after hearing that BUT the two have have nothing to do with your cake, UNLESS it was your fault the baby was born early.. icon_eek.gif
I hope you didn't give her any money.
Jodi icon_smile.gif
post #80 of 94
'' She continued on saying she made sure to remove all the supports and cut it very carefully. So I asked did you remove the top tier prior to cutting she did not respond, she said "I was very careful, I never moved it from where it was placed when you delivered it" She went on saying "the icing was sliding off '' .............. Just how in the world did she remove the supports if she didn't remove the
top tier??? She wants her cake and eat it too....and a refund!! HAH
This woman has to be the biggest NUT JOB ever!!!!!!!!
Like I said before, follow Doug's advice.
Be nice to everyone, because everybody is wrestling with their own personal "giants".
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Be nice to everyone, because everybody is wrestling with their own personal "giants".
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post #81 of 94
Seriously???......If she can't prove to you with either the slice she says she had for you to see, or a picture(s) of a collapsed cake, there is NO reason to refund her anything. I wish you the best in dealing with her....she sounds like a real winner.
post #82 of 94
At this point, I wouldn't even respond! She is bonkers and using her child to get a refund is the lowest of the low!!
post #83 of 94
Has there been an update on this story? Enquiring minds want to know!!!
post #84 of 94
She's crazy! Just the fact that her child was alive 1 year later should be sufficient. My baby was born at 22 weeks gestation. I"m fully aware of what issues they face when born that early, but a 1st birthday cake is important to any mom of any child. If she can't produce a photo of a collapsed, underdone cake, she get's NOTHING!!! I've had a customer drop a cake on the floor and they ate it anyway, because it was good. She and her company ATE YOUR CAKE.
post #85 of 94
Quote:
Originally Posted by KayMc

Has there been an update on this story? Enquiring minds want to know!!!



Yeah, I would like to know too.
Read the directions and directly you will be directed in the right direction. - THE DOORKNOB
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Read the directions and directly you will be directed in the right direction. - THE DOORKNOB
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post #86 of 94
Quote:
Originally Posted by cake4baby

Here is what her email said:
"I hope you understand this is a something I would not discuss with you unless it was SERIOUS! Please do not take this as a grain a salt. This was suppose to be the perfect birthday for my miracle princess.
1st typo - Miracle princess !!!!! icon_eek.gificon_confused.gif who calls their child that - especially outloud to a stranger - lolllllllllllll
You must try to understand This is the 2nd mistake she has typed - you DON'T HAVE TO TRY and understand at all - her childs birth/health isn't anything to do with you - or the cake what a con job - that my daughter went through several life-threatening events before she was considered a newborn. icon_eek.gificon_confused.gificon_eek.gificon_confused.gif What does that mean - before she was considered a newborn - you are either born or your not - this just get more icon_confused.gificon_rolleyes.gificon_lol.gif She was born at 27weeks gestation and after two months in the NICU, she was overtaken by an infection which sent her back to the level 3 NICU. Now you may feel that I may be overreacting With all the information I shared with you, Well she got that bit right - shared to much information - when you think this is all about a cake - I am looking forward to receiving half of my payment back." LOL - love how she dictates to you, how much she is getting back - what a hoot -





Sooo, what do you think? I have allready sent a voucher for a dozen cupcakes, and she is requesting 1/2 of her money back......





I think you should be getting a large bunch of flowers - a hand written apology for all the private information you have had to read - and a weekend away to recover from this mad womens dramatic epic.
Thats what i think -
Half a refund - .........spare me - icon_lol.gif
That doesn't even cover all your pain and suffering - what you have given her is ample -

Half the money back as refund - ........... rofl.
6 pages of posts - and we all say the same thing - and thats without going into private detail about any of our births - lollll
Me thinks mummys little pricess might just grow up to be like mummy - icon_wink.gif .....................half the money back - i'm still laughing at that.

Trust me - she isn't giong to bad mouth you about this cake - she is too busy telling anyone who will listen about the day her precious princes was considered born and when that fails - she emails it to people..........ROFL
Truely - forget it - otherwise she will be knocking on your door and over a cuppa will go into more detail about her precious princess's birth - icon_cry.gif and then she will want more than half her morny back.

Bluehue.




.
post #87 of 94
Some people have nerve.......... My granddaughter was born at 24 weeks and weighed 2 pounds 9 1/2 ounces. By the time she turned one she was healthy and we thank GOD every day for the blessing she is. I am so dumbfounded that this woman would use her precious baby as a way to get a refund on a cake. She has so many other things to be thankful for. I think you were gracious to offer her cupcakes....... If I sold cakes I'm afraid she would test my customer service skills to the max. SHE IS A PIECE OF WORK.
post #88 of 94
If i told my bff's that I paid $115 for a cake and then it fell apart, you know every one of them would have snapped a 100 shots of it to hold over my head, and that's the best picture she could send. And what 1 year old sits at the bar to be sang happy birthday to and blow out the candles? No refund for her.
post #89 of 94
Yeah DEF tell her "either show me more pics of the cake falling, cut, ect... before anything is taking any farther"
That is ridiculous!
I have a niece who was born 4 months early at 1 lb 11oz 12" long. She was a newborn when she was delivered!!
I would never use my child as an excuse for anything.
post #90 of 94
Quote:
Originally Posted by JenLucas1981

I would never use my child as an excuse for anything.



That's because you possess something called 'tact' and 'decency'. JMHO. icon_lol.gif It's not as common as some people think. icon_rolleyes.gif
Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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