Originally Posted by MalibuBakinBarbie
Just wanted to throw in a thought about the "undercooked cake". Based on everything I read here I do not believe it was undercooked. However, if it was in a room full of windows, in hot weather, sitting from 10:00 am to 3:00 pm (or even later, before it was cut), and IF the room wasn't cool enough, couldn't some of the buttercream filling have broken down and moistened the cake to the point where it would seem to a customer that parts were underdone? ... Just a thought, which may explain why she's making that statement. The cake was lovely ~ and sounds, yummy, too! Wishing you the best with this customer!
Anything's possible. But here's why I don't believe the customer got raw cake...
If I ordered a cake to serve at an important party, cut into it and saw what I perceived to be raw cake collapsing around me. After marveling at the tragedy with my guests, I would have taken the cake and put it in a box in the other room. I would NOT have served raw cake to my guests. Who does that? Then, when the party was over, Being as mad as I imagine I would be, I would have marched that box of raw cake down to the bakery, plopped it on their counter and demanded a refund.
There is no way I would not have saved the collapsed cake, to show the baker, or at least taken a picture to show the collapse. It just doesn't make sense that you wouldn't. Sorry, this doesn't pass the smell test.