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What to do?....Customer Issue - Page 5

post #61 of 94
Quote:
Originally Posted by Melvira

So a healthy baby is less worthy of a "decent" birthday cake? If her daughter hadn't had any meidcal problems she'd have only given her a WalMart sheet cake? icon_rolleyes.gif




Melvira, I thought the same thing too. And why would I feel compelled to reveal my whole life to a baker/plumber/waitress just to get a refund. Looney tunes.
Rosie

Hooked on Cakin' works for me!!
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Rosie

Hooked on Cakin' works for me!!
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post #62 of 94
No refund! I'm aghast at that woman's audacity.
Formerly The Casual Kitchen. Just here for cake
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Formerly The Casual Kitchen. Just here for cake
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post #63 of 94
Quote:
Originally Posted by cakesbycathy

"Based on the photo you have provided, the cake looks intact. Therefore, I will not be providing any additional discount. I consider this matter closed."


I agree with cakesbycathy. And listen-- if she's been through so much--- the life of a child in the balance---- a cake is VERY small stuff. VERY SMALL!
You can either be thin and wrinkly or you can eat another piece of cake and fluff those things out!
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You can either be thin and wrinkly or you can eat another piece of cake and fluff those things out!
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post #64 of 94
She wants a refund of half of the cost? If it were me and the cake did collapse and/or was undercooked (same with the cakeballs) then I wouldn't be asking for half of my money back I would be asking for it all back.

No refund to this scammer!
Matt
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Matt
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post #65 of 94
hmmm shes definantley fishing. she seems to have quite a sense of entitlement doesn't she? geeez, i had pregnancy issues too, but iwasnt running around screaming at god because it rained on his party day and 4-0 people were crammed in my tiny house.. is she for real? like the full quid? =/ agree with refering to lawyer, im from a customer service background to, so i understand trying to resolve the issue, but some people cant be reasoned with.. she seems one of the them...

and i LOVE cake balls! yum yum yummmmy. lol. favourite was a cinnamon cake with apple sauce as a binder... mmmm

i dont get how people eat cupcakes that are filled and then have a swirl of icing on top? most of the time there is more icing than cake! mind you, i still do it to make it look pretty, but usually end up scraping the icing of the top..lol. too much for me. far too much
Dream.Believe.Achieve.Succeed.

~!never trust a skinny cook!~
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Dream.Believe.Achieve.Succeed.

~!never trust a skinny cook!~
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post #66 of 94
Quote:
Originally Posted by Melvira

So a healthy baby is less worthy of a "decent" birthday cake? If her daughter hadn't had any meidcal problems she'd have only given her a WalMart sheet cake? icon_rolleyes.gif

That picture she sent only confirms that the cake was absolutely perfect, unless I'm as blind as Stevie Wonder...

And for cakeballs... I thought they were nasty too, until I tried making them without icing in them. I mix the cake with just a little heavy cream, just enough to make it stick together, a dribble really. Those are awesome. Frosting cake balls are mushy and nasty, and TOOO sweet. Ick.



I am with you Melvira. That is exactly what I thought too. My kids and grandbaby are healthy and I thank God for that but does that mean they deserve less than anyone else?

No no refund no cupcakes no nothing for her. The cake picture "they" took during the party the cake was fine, upright, and no problems. Do not allow her to guilt you. I had a customer last week try the same thing on me..she even said the "chef" at the wedding venue said I didn't use buttercream.....duh..I think I know what I used...it wasn't even covered in fondant so there wasn't anyway to mistake what I used!

Anyway...on the cakeballs. I agree with the frosting balls. But I LOVE them with peanut butter mixed in and dipped in chocolate...that's the stuff right there!
post #67 of 94
Quote:
Originally Posted by cakesbycathy

"Based on the photo you have provided, the cake looks intact. Therefore, I will not be providing any additional discount. I consider this matter closed."



Excellent response!

It sounds like this woman is quite used to complaining in order to screw retailers out of their justly-earned money. Don't let yourself be one of them or get caught up in her crazy drama. Drop the matter and move on.

Epic.fail.on.her.part.
~ Sherri
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~ Sherri
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post #68 of 94
This lady is a nut job! Her picture clearly shows that there is nothing wrong with the cake. I'm amazed that she thinks the picture would prompt you to give her any sort of refund. icon_eek.gif

I agree with the others that a refund is not warranted. It sounds like she has the pregnancy spiel down pat and is used to scamming businesses with it. Obviously she is used to getting handouts and freebies by using her baby. Shame on her! I would respond to her email and thank her for sending the pictures showing that the cake was intact and designed per the contract. Tell her the matter is officially closed, and end all communication with her. Once you start ignoring her, she will go away. I'm sorry this happened to you.
post #69 of 94
Updates?
Read the directions and directly you will be directed in the right direction. - THE DOORKNOB
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Read the directions and directly you will be directed in the right direction. - THE DOORKNOB
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post #70 of 94
Quote:
Originally Posted by nanawannabake

what a pretty cake .... and very clever to put the tiara around the cupcake topped with a candle. Here's a quick story. A lady picked up her cake and loved it. The next day she called me and made some silly complaint. Sometimes their friends will tell them they paid too much for the cake and she then doubts herself. Nothing to do with the cake.



That's what i was thinking...Jealous friends who didn't purchase such a wonderful cake for their childrens' birthdays are commenting "oh, you paid WHAAAAT?" Now she's feeling bad cause she went to all this trouble and the 1 year old probably went to sleep during the party and....I could go on and on...buyer's remorse. You would KNOW if that cake was underdone. That is a baker/decorator's worst nightmare!
post #71 of 94
The cake looks just fine!!!. I would not refund her anything unless there is proof. Do not feel guilty!!!.
post #72 of 94
It's been a couple days since I read the first part of this thread. Please refresh my memory. Was there a contract? If so, there must be a clause in the contract that states any cakes that you deliver/hand out are no longer your responsibility once it has been delivered/picked up. In that case, the woman doesn't have a leg to stand on. Especially in court. Your photos and HER photos prove that you delivered a stable product and since she can't prove that the cake collapsed or was "inedible" then it's just her word against yours and the photos prove that the product was just fine.

I would respond with the response cakesbycathy suggested along with what Doug said about your lawyer information.
"Focus on what you share in common, learn from what makes you different, support each other through struggles, and celebrate each others' success."

Check out my buttercream rose tutorial!
http://www.youtube.com/watch?v=kGa5j46Z05c
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"Focus on what you share in common, learn from what makes you different, support each other through struggles, and celebrate each others' success."

Check out my buttercream rose tutorial!
http://www.youtube.com/watch?v=kGa5j46Z05c
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post #73 of 94
Just wanted to throw in a thought about the "undercooked cake". Based on everything I read here I do not believe it was undercooked. However, if it was in a room full of windows, in hot weather, sitting from 10:00 am to 3:00 pm (or even later, before it was cut), and IF the room wasn't cool enough, couldn't some of the buttercream filling have broken down and moistened the cake to the point where it would seem to a customer that parts were underdone? ... Just a thought, which may explain why she's making that statement. The cake was lovely ~ and sounds, yummy, too! Wishing you the best with this customer! icon_smile.gif
* Gentleness isn't for the weak or the weak-minded. It's for the blessed who understand what grace is all about ~ Anonymous
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* Gentleness isn't for the weak or the weak-minded. It's for the blessed who understand what grace is all about ~ Anonymous
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post #74 of 94
Quote:
Originally Posted by MalibuBakinBarbie

Just wanted to throw in a thought about the "undercooked cake". Based on everything I read here I do not believe it was undercooked. However, if it was in a room full of windows, in hot weather, sitting from 10:00 am to 3:00 pm (or even later, before it was cut), and IF the room wasn't cool enough, couldn't some of the buttercream filling have broken down and moistened the cake to the point where it would seem to a customer that parts were underdone? ... Just a thought, which may explain why she's making that statement. The cake was lovely ~ and sounds, yummy, too! Wishing you the best with this customer! icon_smile.gif



Anything's possible. But here's why I don't believe the customer got raw cake...

If I ordered a cake to serve at an important party, cut into it and saw what I perceived to be raw cake collapsing around me. After marveling at the tragedy with my guests, I would have taken the cake and put it in a box in the other room. I would NOT have served raw cake to my guests. Who does that? Then, when the party was over, Being as mad as I imagine I would be, I would have marched that box of raw cake down to the bakery, plopped it on their counter and demanded a refund.

There is no way I would not have saved the collapsed cake, to show the baker, or at least taken a picture to show the collapse. It just doesn't make sense that you wouldn't. Sorry, this doesn't pass the smell test.
Housework makes you ugly.

It's marshmallow, not marshmellow! Aaargh, I have the strangest pet peeves!
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Housework makes you ugly.

It's marshmallow, not marshmellow! Aaargh, I have the strangest pet peeves!
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post #75 of 94
What an adorable cake!!!! I love it!!!! And she is completely nuts.

As for cake balls, I like to put a wee bit of truffle in the middle of mine. Yummmmmmmm... And then I bind it with a syrup (chocolate or strawberry... Caramel.. MMMMMMMMMM....). Can you imagine the response from her on THAT??? She wouldn't know what to do with herself!!!! HAHAHHAHAHAHAAAA!!!!!
Eat Smart... Eat Cake!!!
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Eat Smart... Eat Cake!!!
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