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What to do?....Customer Issue - Page 4

post #46 of 94
6/22/10 at 3:04pm
Quote:
Originally Posted by indydebi

Elcee, I'm with you! I'd never heard of them either and when I looked up the recipe, I thought, "Ewwwwww! People EAT that stuff?"



Yup, that.
~Elcee~
http://www.facebook.com/IcedandDazzle
http://www.icedanddazzle.com
http://beautifullyembellishedcakes.blogspot.com/

Check out Colorado's premier sugar art show on Facebook! https://www.facebook.com/SweetTimesintheRockies
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~Elcee~
http://www.facebook.com/IcedandDazzle
http://www.icedanddazzle.com
http://beautifullyembellishedcakes.blogspot.com/

Check out Colorado's premier sugar art show on Facebook! https://www.facebook.com/SweetTimesintheRockies
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post #47 of 94
6/22/10 at 3:24pm
Cake balls......I had never heard of them either.....tried them and this is what I thought--
Take a bite of cake filled with chocolate buttercream and that has a generous amount of frosting on it....chew this up a bit...not TOO much...then spit it into your hand, roll it into a ball and dip it in melted chocolate...freeze until ready to eat! tapedshut.gif
I didn't care for them icon_lol.gif
Ecclesiastes 12
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Ecclesiastes 12
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post #48 of 94
6/22/10 at 3:45pm
Quote:
Originally Posted by Emma37

Cake balls......I had never heard of them either.....tried them and this is what I thought--
Take a bite of cake filled with chocolate buttercream and that has a generous amount of frosting on it....chew this up a bit...not TOO much...then spit it into your hand, roll it into a ball and dip it in melted chocolate...freeze until ready to eat! tapedshut.gif
I didn't care for them icon_lol.gif



Exactly icon_lol.gif Very true description.
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post #49 of 94
6/22/10 at 3:53pm
I'm guessing she never sent proof of the collapsed cake...

I was dying to see what she could have considered "undercooked"

This lady sounds like my mother in-law.

Sorry you had to deal with this woman.
Read the directions and directly you will be directed in the right direction. - THE DOORKNOB
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Read the directions and directly you will be directed in the right direction. - THE DOORKNOB
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post #50 of 94
6/22/10 at 4:43pm
I would not spend any effort chasing her down to rectify or explain yourself. The more you try and explain the more she will come up with to complain about. I have 2 small children and believe me there were a hundred cameras taking pictures and if either of their 1st birthday cakes "collapsed" there would be more than enough pictures to prove it. If you torted the cake then you know 100% the cake was cooked thru. If she contacts you again explain you need pictures of the cake AND the slice and if it has been longer than a couple days I would guess she has moved on.
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post #51 of 94
6/22/10 at 6:17pm
icon_cry.gif wow. Have to say this is my worst nightmare(aside from a cake tumbling to it's death on my watch or delivery). The cake looks sturdy to me except for the little buckling on the one side but how would fondant slide????????? Also, you did say 6 in. on top, right? That's hardly THAT heavy. Are the straws that you used regular drinking straws? I've only ever used wooden dowels for tiers hope thats not a stupid question. Please post pics IF you get them. I would almost bet you don't because she sounds CRAZY. icon_wink.gif
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post #52 of 94
6/22/10 at 8:04pm
Sorry to hear about your nightmare customer. I think you handled it very professionally.
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post #53 of 94
6/24/10 at 4:03pm
Thread Starter 
Ok so it is now thursady, mind you I allready mailed the letter that I had metioned previously.

I just received this email with 2 photos, one was too far from accross the room to even see the cake.
I attached the onther. Mind you this is the cake that she said, was collapsed, yet she didnt send any pics of a cut cake, no pics of a collapsed cake, no pics of the blowing of the candle.....just this and one pic with people and the cake waaaaayyyy accross the room....

Here is what her email said:
"I hope you understand this is a something I would not discuss with you unless it was SERIOUS! Please do not take this as a grain a salt. This was suppose to be the perfect birthday for my miracle princess. You must try to understand that my daughter went through several life-threatening events before she was considered a newborn. She was born at 27weeks gestation and after two months in the NICU, she was overtaken by an infection which sent her back to the level 3 NICU. Now you may feel that I may be overreacting With all the information I shared with you, I am looking forward to receiving half of my payment back."


Sooo, what do you think? I have allready sent a voucher for a dozen cupcakes, and she is requesting 1/2 of her money back.......
LL
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post #54 of 94
6/24/10 at 4:14pm
She's nuts. Ignore her and don't send her a penny. Seriously, trying to guilt trip you with her pregnancy issues!? What the heck does that have to do with your cake?!

If you feel you must respond, I'd simply say. "I'm sorry for your past difficulties,. But I don't see how that, or any other information you've provided, including the pictures, would warrant a refund of any kind. I'm sorry I cannot be of further assistance. But I do wish you and your miracle princess all the best." And try not to end it with "good grief lady!"
Housework makes you ugly.

It's marshmallow, not marshmellow! Aaargh, I have the strangest pet peeves!
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Housework makes you ugly.

It's marshmallow, not marshmellow! Aaargh, I have the strangest pet peeves!
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post #55 of 94
6/24/10 at 4:24pm
I don;t see anything wrong with the cake? What am I missing? I would not even respond to the whole miracle baby scenario. Everyone else reasons why a 1st birthday is special and meaningful. I would simply reply. " I am sorry that your first birthday experience was not what you hoped it would be. I see the original picture of where the cake was stacked and if you could send me a picture of the damaged cake I can try and rectify the situation with you. Obviously she does not have one or she would have sent a collapsed picture!
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post #56 of 94
6/24/10 at 4:26pm
"Based on the photo you have provided, the cake looks intact. Therefore, I will not be providing any additional discount. I consider this matter closed."
Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #57 of 94
6/24/10 at 4:31pm
Quote:
Originally Posted by cakesbycathy

"Based on the photo you have provided, the cake looks intact. Therefore, I will not be providing any additional discount. I consider this matter closed."



any further communication can be with my lawyer, <name>, of the law firm <name>, XXX-XXX-XXXX
Keep on cakin'!
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Keep on cakin'!
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post #58 of 94
6/24/10 at 4:37pm
This woman sounds a bit looney tunes!!! That pic of your cake looks fine.
She just wants some money back & is trying to con you.

PLEASE DO NOT REFUND ANYTHING!!

I'm in total agreement with what Doug just wrote.
Good luck & keep smiling!!!
Be nice to everyone, because everybody is wrestling with their own personal "giants".
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Be nice to everyone, because everybody is wrestling with their own personal "giants".
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post #59 of 94
6/24/10 at 4:39pm
Okay, I'm a lawyer and if someone came to see me complaining about a cake and wanting a refund, I would politely but firmly show them out of my office if this was all the proof they had. She's trying to play on your emotions - ignore her. I too have a miracle child who we expected to die but did not and I would never use her for anything like this but especially a birthday cake that is absolutely adorable! Follow the last poster's advice about referring any further comments to your attorney, then ignore her and move on.
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post #60 of 94
6/24/10 at 5:05pm
So a healthy baby is less worthy of a "decent" birthday cake? If her daughter hadn't had any meidcal problems she'd have only given her a WalMart sheet cake? icon_rolleyes.gif

That picture she sent only confirms that the cake was absolutely perfect, unless I'm as blind as Stevie Wonder...

And for cakeballs... I thought they were nasty too, until I tried making them without icing in them. I mix the cake with just a little heavy cream, just enough to make it stick together, a dribble really. Those are awesome. Frosting cake balls are mushy and nasty, and TOOO sweet. Ick.
Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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Melvira: Mistress of the dark... chocolate!

Well that's just great. Peanut butter in my crack.
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