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What to do?....Customer Issue - Page 2

post #16 of 94
6/20/10 at 4:18pm
Quote:
Originally Posted by Ruth0209

I have to say that the cake does look like it's leaning in the picture you attached. It's hard to tell with the wonky angle of the picture, but I can see the fondant buckling a bit on the right side of the picture and it looks like the top tier is not centered on the bottom tier. I could see where it could collapse if she tried to cut the top tier while it was still on the cake (which you should be able to do if you have correct supports.



Ditto. I still can't figure out that if "no one ate it" why she would have saved you only "a slice" icon_confused.gif I ain't buying that icon_wink.gif If it "fell apart" I'd ask what she cut it with. The wrong knife can ruin a perfectly good cake. I always tell my customers to use a sharp knife and to wipe the blade clean between cuts as the cake builds up causing it to "push" thru the cake rather than slice it. I too am anxious to see the photos that she sends to you. Please do post them... thumbs_up.gif
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post #17 of 94
6/20/10 at 5:10pm
Quote:
Originally Posted by cake4baby

She continued on saying she made sure to remove all the supports and cut it very carefully. So I asked did you remove the top tier prior to cutting she did not respond, she said "I was very careful, I never moved it from where it was placed when you delivered it"



I'm a little stuck on this part... how could she have "removed all the supports" w/o taking off the top tier? How could it have collapsed w/o the top tier on it - the pressure would have been removed. There are several holes in her story.

Did she remove the supports and then put the tier back on and THEN try to cut the cake? That would have weakened the bottom tier and possible cause it to collapse.

Along with everyone else I am interested in what you discover.
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I have Flying Monkeys and I'm not afraid to use them. - Elphaba.
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post #18 of 94
6/20/10 at 5:13pm
Thread Starter 
OMG!

She still hasnt sent pics, but now sent me a text saying she is worried about her guest beacuse her cake pops are not fully cooked either!
As she has just bit into one and it is "uncooked too"

Cake pops are fully cooked, cooled, crumbled, then mixed with BC, sticks inserted, covered in chocolate, then they were frozen....

She is insane!!!!

Everyone has suggested offering her a discount on a future order...I dont think I want to deal with her in the future!!!
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post #19 of 94
6/20/10 at 5:14pm
what a pretty cake .... and very clever to put the tiara around the cupcake topped with a candle. Here's a quick story. A lady picked up her cake and loved it. The next day she called me and made some silly complaint. Sometimes their friends will tell them they paid too much for the cake and she then doubts herself. Nothing to do with the cake.
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post #20 of 94
6/20/10 at 5:32pm
Quote:
Originally Posted by cake4baby

OMG!

She still hasnt sent pics, but now sent me a text saying she is worried about her guest beacuse her cake pops are not fully cooked either!
As she has just bit into one and it is "uncooked too"



This woman is starting to sound like a nut case. If cake balls have too much icing mixed in, they can be gummy and seem raw. Maybe she just wasn't prepared for how moist they were.

I don't necessarily recommend giving her any refund or discount. If it fell over sitting in an air conditioned environment, then probably. If she let it sit for hours in 100 degree weather in the sun, then DUH, the cake is going to get too soft. Any adult should know that.
It's not good enough that we do our best; sometimes we have to do what's required.

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It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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post #21 of 94
6/20/10 at 8:06pm
I would explain that cake balls are made with fully cooked cake that is crumbled- ZERO possibility of being undercooked. PERIOD. Strike one.

Secondly, explained a torted cake. Again, ZERO possibility of being "raw" or it won't cut to torte. Strike two....

Last, explain that you are not responsible for room condition, heat or movement once delivered. Strike three...

She's gone. thumbsdown.gif

This just sounds like another whiner looking for a a "stimulus check" from you. Sorry- no way....
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post #22 of 94
6/20/10 at 8:14pm
Thread Starter 
It is now 10 and still no photos?....

No proof?

If it is this pressing to keep complaining, but not save but a slice of cake, not be avaliable for me to pic up said slice, and not provide at least photo "evidence" ....

How am I to do anything about her complaint?

I too am thinking she would like me to just give her a refund, at first I was trying give her the option to prove some truth to her story, but thus far nothing....
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post #23 of 94
6/20/10 at 8:23pm
I'd love to hear what she says when you explain to her that there is no possible way the cake balls could have been undercooked. This sounds like a customer that's not worth the hassle. Let us know how it turns out!
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post #24 of 94
6/20/10 at 8:37pm
sounds like she is full of it...can't wait to hear what comes of this ordeal.
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"I am the way and the truth and the life. No one comes to the Father except through me."
John 14:6
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post #25 of 94
6/20/10 at 8:51pm
I have to stay on this post just to see her answer and pictures. I can.t wait.
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post #26 of 94
6/20/10 at 9:45pm
Wow, I'm really interested to see the result of this one too! So sorry you are dealing with such an awful customer! icon_confused.gif
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post #27 of 94
6/20/10 at 9:49pm
Quote:
Originally Posted by awatterson

I bet she did try to cut it with the top tier on and then it collapsed. I would definitely want to see what she has left. Hopefully she won't return your call. Let us know if she ever calls back. I think that I might offer a 10% discount on the future order, but not off of this cake, but only after I saw what the cake looked like that she had saved.




I agree with awatterson. I would give her a discount on a future order.
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post #28 of 94
6/20/10 at 9:59pm
This situation seems shady to me. Most people would be eager to return the product they were disgusted with entirely, not ust one piece. If someone messed up my cake as bad as shes saying you messed up hers, I'd try to get my money back quickly and would return the cake to her. Maybe she didn't feel like it was worth the money.
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post #29 of 94
6/20/10 at 10:03pm
On second thought after reading that you torted the cake. NOPE, no discount on a future order, no refund, nothing...I really gotta see these pics.
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post #30 of 94
6/20/10 at 10:44pm
Didn't you say it was torted so if it was undercooked then you would know!!!
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