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they weren't happy with the cake, so now what? - Page 4  

post #46 of 56
Hey now, Pinkest , we are all friends here okay? The OP has received a lot of helpful, constructive criticism and responded thoughtfully. Why use terms like "unmitigated horror job"? That's rudeness thinly veiled as "being honest".
post #47 of 56
Quote:
Quote:

Weather it's giving the bride a full refund, or as someone else suggested, refund the labour cost because they obviously loved eating the cake (which IS VERY important) and the guests will remember that more than the tiers leaning. Or even make them an anniversary cake next year.Whatever it is you need to do. That way you're validating the bride's feelings on the matter and yours as well.


Sorry bakescupcakes, I don't agree that because the cake was tasty makes it at all ok. You can't see taste in the photos that everyone will be showing! Even if it was the best tasting cake ever, people will always say "Remember that leaning cake at so-in-sos' wedding, that sure was good" And although I feel for the OP, you get your experience doing freebie cakes for family & friends, not for paying clients at major events. I'm a newbie myself & there are times I toy with the idea of jumping way ahead to tackling a wedding cake but I think I'll leave it to the pros! icon_smile.gif
post #48 of 56
Quote:
Originally Posted by bakescupcakes

Steph95- Yes it was a wedding day, it is important, but if that's the only thing that went wrong for the bride,(which is what the MOB said) well then, she had a great day! if you consider what could've gone wrong!




Seriously icon_confused.gif The op wasn't responsible for any other part of the "wedding day". She was only responsible for the cake. I would hate to know that the "only thing that went wrong for the bride" is something that I was responsible for.
everyday is a good day, some are just better than others.
everyday is a good day, some are just better than others.
post #49 of 56
Boy I hope Steph has stopped reading these posts!!!! Menas I don't agree with you at all! Of course it's not OK to give someone a cake that tastes wonderful but looks not as you had hoped!! but give the girl a break!! people have already given steph two pages worth of advise and then pinkest decides to blast her rather harshly!
I thought this forum was to encourage and yes point out where one can improve, but one doesn't need to go on about it! By page two I sure knew what steph could do next time, and I'm a newbie! so I'm sure she got the idea.
And no I dont agree people will remember what the cake looked like, because I'm speaking from personal experience. I was married 23yrs ago and my cake looked wonderful, but even now if it comes up, people to my amazement have said " yeah I remember it was dry!!" lol I don't even remember that!!
post #50 of 56
Quote:
Originally Posted by Spuddysmom

Hey now, Pinkest , we are all friends here okay? The OP has received a lot of helpful, constructive criticism and responded thoughtfully. Why use terms like "unmitigated horror job"? That's rudeness thinly veiled as "being honest".



If you say so.

I used that term, because I can well imagine how stressed the OP was... she's late, her kids are in the car, so she is going to be thinking on them, there are guests, the cake isn't right, what happens doesn't go to plan, her stress level is building, so things go even less right, the MOB is milling around, the guests are milling, stress is rising, cake is still not going right...

So, yes, all round, this entire job is, imo, a disaster. What would you call it?

Honest is honest. Having read some of the other threads on this forum, please don't patronise me by saying that "we are all friends" - because that is just not true.
post #51 of 56
Pinkest, I think you might be best to just stop now. There is no reason to be rude. We're all here to help....not put people down. I'm sure when you started out, you didn't do everything perfectly. Please back off.
post #52 of 56
Honesty can be tactful; it doesn't have to seem like kicking a dog when it's already injured and down.

Decency, courtesy, and respect are the hallmarks of a truly civil person.

All of which we should all be striving for in our lives at all times.
Keep on cakin'!
Keep on cakin'!
post #53 of 56
KH love the kid in a chef coat thing! Might have to think about that for a couple of my kids soon. A couple times I've taken my oldest (he just turned 10) to help me carry my royal icing and stuff inside. Sometimes my husband, when he delivers, takes my 5 year old but he is very quiet and responsible and just opens a door or tags along quietly.

I was at a cake competition and one of the pastry chefs had her little girl, and the little girl had the cutest pink chef coat with the business logo on it...I agree, if the child is actually obeying the parent and learning and helping, then I think people are totally cool with it.(And these days obedient helpful kids are impressive!!!) If they are there being a help, that's great. If a hindrance, then that's when it becomes unprofessional.

In the case of the OP, I think it was that the kids were in the car...kids being in cars is a huge NO NO in today's society, whether they are safe or not. (Article a couple Christmases ago about a mom who left her baby in a running, warm, locked car because it was sleeting outside and she just went to a salvation army bucket to donate something....happened to be a police behind her and got her arrested!!! 20 feet away from her warm sleeping baby!!!!)
post #54 of 56
Sorry that some people had to be rude, but I have to agree that I wouldn't bring my kids with me on sight. We live and we learn. I am pretty sure that all of the people on here have had a bad cake day. The sheet cake looked nice and I liked your other cakes.
post #55 of 56
I'm so sorry this happened to you. I know you only wanted to do your best and that's why you're so upset. There's been some good recommendations here. I think we all mean well. Feelings and emotions are difficult to translate effectively into words so the meaning can sometimes be construed differently. I believe everybody's heart is in the right place. So, dry your tears, go have a cup of coffee or glass of wine. Remember what things you are going to do differently and just let this go. A big hug from me!!!
post #56 of 56
I own a family run business. My children are a big part of that. They are raught age appropriate jobs that help them learn our business.

My oldest is 10 and she has been catering with us since last summer. She has more poise than some of my part time employees, when it comes to customer service and being polite and friendly with guests. I am very proud and recieve many compliments.

My 5 year old helps in the summer during our lunch hour. She runs drinks to customers and delivers lunch tickets from the front counter to the kitchen.

My kids also have their own chef coats and uniforms for the job they are doing.

They are taught food safety and business lessons. My 10 year trains ALL my new employees in the proper procedure in cleaning the bakery bathroom. icon_lol.gif
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