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My first cake disaster... please help my tears slow down.. - Page 2

post #16 of 30
6/20/10 at 3:36am
the way i look at it is if the bride was asked where the cake was going to be and if she knew it had to be ref. then it wasnt your fault you have to remember the when the cake was ordered this had to be dissuced and you know the kind of cake she wants is ref cake its all hers after the delivery and set up also you may want to deliver as late as possible if you can no more tears you did ok she let herself down or the cater, could have helped
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post #17 of 30
6/20/10 at 4:06am
I cannot imagine the horror you must have felt, but I'm quite sure it wasn't all the 'cake disaster' but mostly the reactions of the bride and family. I don't understand how people can react that way. Surely it's a shame when something happens to the cake, but a weddingday does not depend on the cake. The weddingcake is the icing of the day, but not the whole event! Makes you wonder how happy they really are... Anyway, it's probably bride jitters or something...
For next time a small tip: on a hot day, I always make a border of buttercream all the way around and than put the filling in the middle. Also I roll out my fondant just a bit thicker than usual. I refrigerate the cake after filling and icing, than cover it with fondant the very last possible minute. I always tell my customers to store the cake in a cool place, but never the fridge. In my experience the huge temperature difference (from fridge to heat) never does the fondant any good. It also may get humid, if you know what I mean?
Well best of luck to you! Hope you feel better, I am sure you did a wonderful job, so please don't let one bride make you feel so bad. There are far worse things in the world. icon_smile.gif
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post #18 of 30
6/20/10 at 4:34am
I had my 1st cake disaster last night (nursing cake). Two bottom tiers on a 4 tier cake collapsed. 3hrs in nothing but stop and go traffic. I got to the venue and was horrified!! The place had an open kitchen so I had to fix what I could in front of all the guests! The family was SO nice and understanding about it although I cried and was a wreck! I just left I was so upset! One day we'll be able to look back and laugh. Funny thing is, I have the same exact order coming up for this Saturday! (thankfully it's only 20 mins from my house) I have learned my lesson, I am NOT traveling with an already stacked cake!
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post #19 of 30
6/20/10 at 7:16am
You TOLD them the cake had to be cold. It is NOT your fault they didn't accomodate that requirement for the cake.

HUGS!
Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #20 of 30
6/20/10 at 7:30am
Quote:
Originally Posted by cakesbycathy

You TOLD them the cake had to be cold. It is NOT your fault they didn't accomodate that requirement for the cake.

HUGS!



My thoughts exactly thumbs_up.gif
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post #21 of 30
6/20/10 at 7:36am
So sorry dear! I had my first cake disaster last weekend, and I know it's hard to get past it. But get past it you will! For at least two days, try not to even THINK of cake lol ! Then, dig back in. You did what you had to do, went above and beyond to try to fix it, and weren't even responsible for the disaster to begin with. Chin up, dear!
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post #22 of 30
6/20/10 at 12:56pm
Apparently heat is an issue today...

First, you need to start getting payment in full at least two or three weeks BEFORE the cake is due. Next, if someone wants something that's going to be affected by heat during the summer, like whipped cream, an outdoor cake covered in buttercream, or cheesecake, either tell them NO or have them sign a contract/waiver/etc saying that they understand the need to keep the cake refrigerated until it's served. If you have that then you're off the hook for stupidity on their part.

I had someone yesterday tell me that they wanted whipped cream on their cake for next June, and I told her no way no how, even when her mother insisted that her wedding cake had whipping cream and it was in the summer. So what, who cares, I'm not going to do it because I know who'll get blamed when it ends badly.
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http://www.acaketorememberva.blogspot.com
http://www.facebook.com/acaketoremember
http://www.youtube.com/karabuntin
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post #23 of 30
6/20/10 at 3:01pm
oh sweatheart im so sorry, what a nightmare. Please dont feel bad, you did all you could, they did know it was supposed to be in the fridge. PLUS you got her a replacement cake and did your best to decorate it in the way the other one was. that was fabulous of you, you did not have to do that. they were ill mannered to be horrible to you when you took the second cake back. How ungrateful!!!!

Hope you feel better soon icon_smile.gif
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post #24 of 30
6/23/10 at 5:59pm
I am so sorry about the situation. I bet the cake was beautiful when you delivered it.
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post #25 of 30
6/24/10 at 6:44am
I had a disaster this weekend, also. We've all been there and I feel your pain! ((((hugs)))) and please don't let this discourage you.
Nobody can make you feel inferior without your permission.
-Eleanor Roosevelt-
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Nobody can make you feel inferior without your permission.
-Eleanor Roosevelt-
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post #26 of 30
6/29/10 at 9:28am
There is nothing here that I can say that has not been already said by our fellow cake decorators.

I am sorry for your experience. Don't let the attitude of some sway you for bringing joy to others on their special day. I think you did far more than some cake decorators would be willing to do in the given situation. You went above and beyond the call of duty!!

oh ya.......Contract, contract, contract... thumbs_up.gif
Visit my cake blog http://thesugarhighcakery.blogspot.com/
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Visit my cake blog http://thesugarhighcakery.blogspot.com/
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post #27 of 30
7/3/10 at 1:02pm
it wasnt your fault at all. you can give instructions but you cannot make ppl follow them!

x
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post #28 of 30
7/3/10 at 4:11pm
I'm so sorry! I've had a couple of disasters myself so I can sympathize. Just hold your head up and put this behind you. ((((HUGS))))
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post #29 of 30
7/3/10 at 4:35pm
I had a cake disaster once too, it can be so devastating. Temperature was my problem too, who knew it would be 90 degrees (sun beating down on the cake table) in mid November that year? I felt awful, but it happens.

I've become demanding about temperature and flat out tell them, no you can't have this cake in that environment...This cake, full sun...no, you can't do that. Also about cake pick up....."Don't bring a car full of kids, or your dog, don't squeeze it between your legs, don't hold it on your lap....etc.

Give it a few days you will feel better, sorry that happened.
The life so short, the craft so long to learn...(Chaucer)
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The life so short, the craft so long to learn...(Chaucer)
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post #30 of 30
7/3/10 at 8:36pm
Oh...big hugs to all today {{icon_smile.gif }}
Cake Baking Mom to Cake Eating Kids!
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Cake Baking Mom to Cake Eating Kids!
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