Originally Posted by jenniboo
Some customers genuinely don't understand how much time and effort goes into decorating a beautiful cake. It seems that lately some people here on cc are making the customer out to be the enemy,
When someone asks for an order last minute, I agree with some other posters that you should professionally and respectfully decline, stating that you are already booked. Then, let them know how much notice you normally need to be able to take an order, and hope they return to you the next time they need a cake (with plenty of notice). Then, instead of cussing them out in your head because they are such "morons" for wanting a cake last minute, consider the possibility that they honestly didn't realize how demanding a cake is...and hope for future orders. It seems that some posters are making out the customers to be self absorbed idiots, when it is likely a misunderstanding of the cake profession.
As someone who worked for a very busy custom bakery, I was the person who was hired to take orders...and I had to turn down people A LOT. When someone called at the last minute, we always tried to accommodate...but only if we could...sometimes you just can't. I was amazed at the number of people who habitually
called late...the SAME people. And these were usually the worst ones. They would get angry and tell me they only wanted a 'simple' 4 tier Sweet 16 cake for their daughter's birthday tomorrow and we've ALWAYS done their cakes before and NEVER had a problem before...yada yada yada. My response was always pleasant and very apologetic, and I always said 'well, I'm so sorry we can't accommodate you this time, but while I've got you on the phone, let's go ahead and set up the calendar for any other events you've got coming up this year so you don't have to worry about it and we'll contact you for details closer to the event.' Most would take me up on it, and others would hang up...and call late again next time and we'd do it all over again. AAAGGGHHH!! Those individuals are the subjects of rants. People who know better but really don't care because THEY are more important and you need to cater to them... because after all, you're trying to rip them off anyway.
If the rants are coming more and more, it's because as I stated before, that I think the TV cake shows show an unrealistic view of what real time and effort is involved. Ace of Cakes at least has weekly meetings to discuss who is doing what cake for that week and you see a structure to their business. It takes a week to build some of those cakes...and several designers working on it. The other shows are totally unreal...trying to create drama...sleeping on the floor of the bakery...crying 'I don't know if we can do this in time!!'
Oh yeah? Then why'd you take the order, stupid!
This is why there are so many ranting posts IMO.