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Got my first complaint yesterday... - Page 3

post #31 of 87
5/10/10 at 1:09pm
I am shocked that she was unhappy!! Your cake is absolutely beautiful! Just realize if this is the first negative comment in 2+ years, IT'S NOT YOU! Sad to say that some people are never happy! You did great and you do not need to rethink what you are doing!!!
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post #32 of 87
5/10/10 at 1:25pm
I think your cake looks great! I always tell someone when they show me pictures that I can do it close to what they are looking for but it will never be the same. I will use the same elements but will put my own twist on it. They tell me exactly what they like about the cake and then I go from there. No one cake can ever be the same.
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post #33 of 87
5/10/10 at 1:56pm
You did a great job. I tell folks all the time that we are people not robots, no two people do anything EXACTLY alike. I mean, what more could she have expected?

Don't feel bad, for whatever reason she chose to complain. Let it roll off your shoulders and move on!
The older I get the smarter my mother gets!
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The older I get the smarter my mother gets!
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post #34 of 87
5/10/10 at 2:51pm
She didn't have the nerve to tell you the whole story--and she hoped that by shaming you, you would offer her back some money!

Yep, buyer's remorse and nothing else.

More than likely her mother (who is a Master Decorator Certified by Wally World icon_confused.gif ) and her DH completely freaked out when she told them $140 for the cake.. She had no backbone to tell them to shut up, so she cobbled together a bunch of lies about color, fondant, moistness, etc. and tried her luck at getting you to cave in.

The cake is adorable. Your interpretation is great and if she wanted an exact replica, she should have found the original decorator. I tell people that I will NEVER make an "exact" copy.

Forget her and move on. When she calls for the free cupcakes, do them at your convenience with NOTHING but a swirl on top--NO decos, nothing. She gets the "take it or leave it" option, only.

Rae
I love you, but your emergency is not my crisis!

They say that a little knowledge is a dangerous thing, but it is not one half so bad as a lot of ignorance.--Terry Pratchett (b.194
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I love you, but your emergency is not my crisis!

They say that a little knowledge is a dangerous thing, but it is not one half so bad as a lot of ignorance.--Terry Pratchett (b.194
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post #35 of 87
5/10/10 at 3:39pm
Rae is right!

Hello!!! Walmart is her frame of reference for "custom, designer cakes!" Why didn't Gramma make the cake?

Your cake is awesome. Love it!

Remember, not all customers are sweet, like us.

Do what you love and love what you do! If what we do was so easy, then no one would need us!!!!!!!!

A custom cake is a work of art!!!!!!!!!!!!!!!!!!!
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post #36 of 87
5/10/10 at 4:44pm
What would you have normally charged for the cake?

Seems like she got a steal of a deal for $140!!! Even if it wasn't quite what she expected.
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post #37 of 87
5/10/10 at 5:04pm
I'm with CindiM...why didn't grandma make the cake? $140.00 isn't too much for that cake and you did a great job on it.
everyday is a good day, some are just better than others.
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everyday is a good day, some are just better than others.
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post #38 of 87
5/10/10 at 5:21pm
personally i love the cake and may encorporate some of the design elements into a hunter cake for a dear friend of mine! some people are just never happy-no matter what.
were you happy with the cake? if so...nuff said.
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post #39 of 87
5/10/10 at 5:33pm
OMG!! I really expected to see a mess of a cake too, but your cake is awesome!! That woman is high on something (maybe buyers remorse) to complain about a this cake. I don't think she paid too much, I think $140 is a steal. Blow it off, you are not the problem here. Really, some people have a lot of nerve. It's practically a copy of the pic she sent you. Yeah, let grandma make the next one, that should be a memorable day.
The life so short, the craft so long to learn...(Chaucer)
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The life so short, the craft so long to learn...(Chaucer)
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post #40 of 87
5/10/10 at 5:40pm
Girl, girl, girl! Your cake is great! Let it roll right off. Rude, rude to call you on Mother's Day!
You can either be thin and wrinkly or you can eat another piece of cake and fluff those things out!
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You can either be thin and wrinkly or you can eat another piece of cake and fluff those things out!
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post #41 of 87
5/10/10 at 6:09pm
Gorgeous cake! Insane woman! I'm afraid that there will always be people who have to complain about everything. They do it to get discounts, refunds, feel better about themselves, or just to attain a sense of power. There's no way that the woman had to prove that you actually make cakes. She maybe showed people your website, but I'm certain no one doubted your skill prior to seeing it. What's more likely is that other people didn't like the design that SHE picked out (it looks like she just googled "Tyler cake"!).
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post #42 of 87
5/10/10 at 6:48pm
I totally agree. You did a wonderful job on that cake. I agree that no cake will be identical as no two people are the same but there are times that I can't even make my own cakes identical to each other.
micky3626
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micky3626
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post #43 of 87
5/10/10 at 7:02pm
Thread Starter 
Thanks again everyone for the comments! I love that we have this community of fellow cakers who can help to boost ones morale!

3 things I am taking away from this experience...

1. Write up contracts for all cakes (not just wedding cakes). Clearly state colors and design.

2. Draw up pictures of cakes.

3. I now know how it feels to have a negative comment. While it is not a moment I ever want to revisit, at least I can say I have it under my belt and will know better than to beat myself up for days about it should it happen again.
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post #44 of 87
5/10/10 at 7:05pm
Quote:
Originally Posted by amberc75

If I had been at that party and she complained about that cake, I would have snapped off one of those cattails and smacked her across the face with it...

icon_evil.gif



LOL Smack w/ a cattail... now there's a visual.

I'd say mother who worked at Walmart (now cake specialist) is the one who beat your client up over what she paid for the cake and convinced her that it wasn't up to par.

Your cake is awesome!
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post #45 of 87
5/10/10 at 7:13pm
I absolutely agree your cake is awesome and worth every penny!! She thought so too, until her mother the x-walmart cake decorator got involved! I wouldn't give this one any more thought, just use it as a learning experience.
http://www.facebook.com/pages/The-Cake-Junky/163703477021476
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http://www.facebook.com/pages/The-Cake-Junky/163703477021476
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