I have a couple...one is a lady who has been buying cakes for her kids for several years now...very sweet...and one of her kids goes to the same specialists as my son...my son has chronic hives and her son has chronic eczema...so anyway whenever she comes to buy a cake we chat about it a bit. I haven't done anything special for her yet but one of these days I'll probably add in something extra, like maybe some cookies!
Another one is a lady who has bought birthday cakes from me for a few years as well....however her 3 year old son has struggled with heart surgeries and a stroke all in his little young life. He is cute as a button, too! They recently picked up birthday cakes for both kids about a month ago and lately I've been following them on facebook...the little guy has been having struggle after struggle and soon he will be facing another MAJOR heart surgery. I decided (and asked the mom) that I would deliver a little cake to the hospital a couple days after his surgery (for free of course) in whatever character he likes best. (I think I am going to do a little cookie monster!) Anyway I just am happy to be able to do something special for this little guy...and it is neat that a few years ago they were strangers looking around for a birthday cake.
Any other stories of customers that have turned "special" to you?
(The only bad thing is the more you like your customer, the more you hate charging them full price for cake haha)