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Do I offer a refund? I hated the cake!

post #1 of 53
Thread Starter 
I made a double layer 11x15 cake and for a bridal shower today. The design that the bride wanted was the paisley (vera bradley) like design and she wanted it all in buttercream. Piping the design in BC proved to be way more of a challenge than what I originally thought and I seriously dislike the cake. I hate my handwriting, the design, everything about it.... almost 100% of my cakes are iced in BC with fondant accents, but she wanted to stick to all BC because she really liked the pic she found. I told her that I wouldn't be able to make her cake exactly like the picture, but that I would use the picture as my guide to create her cake. But I just hate it... she picked it up this morning and said she liked it, but really, I think she was saying that to be nice...

Do I refund? I am embarrassed to even post a pic of it here... she is a new but repeat customer.... I think that I should and so does my hubby, but want to get your opinions.... I should add that I was up all night, and I mean ALL night working on this cake, but ugh, I don't even know what to say to her or how much to refund.

Opinions/advice appreciated!
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post #2 of 53
Honestly, I'm not trying to be pushy and make you post it, but it's hard to have an opinion unless we see it. Even if it were horrible looking, it was a big cake that I'm sure was eaten, so I wouldn't give a full refund. JMHO
post #3 of 53
Thread Starter 
I know, ugh, okay, as soon as I get home (at my parents right now) I will post...BUT I think that the pic via the camera makes it look better than what it really was...
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post #4 of 53
I understand your concerns..but NO WAY! IF client liked it,,let it go girl! There is a point in life you want to give it all to someone, but you have to look out for yourself too...an all nighter cake decorator is the key of what you deserve..let it go..trust me! It's ok..and god let it be ok!

Some people think the worse of their work, but ends up being better than you may think
post #5 of 53
NO

she hasn't said anything but that she liked it.

end of story. end of discussion.

----

whether or not you liked it matters not a twit not mote not an iota

not at all.

---

it's done

spend your money on something you want
Keep on cakin'!
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Keep on cakin'!
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post #6 of 53
If she said she liked it, you don't give a refund. Don't worry about it!
post #7 of 53
Agree....unless the client doesn't like it, your opinion really doesn't matter (and that's a GOOD thing! thumbs_up.gif )

Definitely post the pic. I've got some pics posted that I use as examples of "this is what it looks like when you do it wrong!" icon_lol.gif , but seriously, even our bad cakes are a great learning tool. I love posting links to my bad cakes when I can show someone "here's what it looked like when I tried to skip letting the cake settle first...."

Post it. thumbs_up.gif
post #8 of 53
Thread Starter 
Okay, here you go...

This is a link to the cake that she found online - http://www.bredenbecks.com/uploads/images/BridalGallery/Paisley-Shower.png

In case the link doesn't take here it is with some spaces www. bredenbecks .com/uploads/images/BridalGallery/Paisley-Shower.png

I just uploaded the my cake to my photo's...can't miss it... it's purple & pink

I also wanted to mention that we talked about scalling (sp) back on the size of the decorations because she didn't want the words to get "lost" in the cake. And again, I told her that I would use her picture as a guide and that her cake would not be 100% like the picture...

One more thing to mention is that the Bengals/Golf cake in my pictures was her very first order a couple of weeks ago. I just look at the two and think how horrible this most recent cake turned out! icon_sad.gif
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post #9 of 53
Ok, you are waaaay too harsh on yourself. I think it's great. It's not as elaborate as the picture, sure, but it looks great and you should not worry about giving a refund. She liked it and that's all that matters. You did an awesome jobicon_smile.gif
It is what it is
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It is what it is
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post #10 of 53
I think you are worrying for nothing!

To be perfectly honest, I prefer your cake to the original. It's neat and clean.
Pastryjen

Money talks...but chocolate rocks!
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Pastryjen

Money talks...but chocolate rocks!
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post #11 of 53
Just looked at both pics and based on what you said, she got what you all talked about. If she said she was happy, you should believe her. You did a good job! Just because you didn't like it doesn't mean that others won't.
post #12 of 53
Yup you are just like me and waaaay to hard on yourself. I have learnt that most cake decorators our, our own worst critics. Your cake looked great, I wouldnt worry about it and keep up the good work!
post #13 of 53
Seriously? We are our own worst critics. Your hand writing is very nice and you can easily tell you took inspiration from the cake photo she provided. Give yourself a break, I'm sure she was genuinely pleased with the cake.
post #14 of 53
your handwritting looks amazing!!! great looking cake
~*Nicole*~
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~*Nicole*~
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post #15 of 53
OMG!!
What a Great Cake!! You are too hard on yourself... Sometimes we are too close to our own work & have to take a break & a step back to breathe...
Take your experience & learn from it, but don't give a refund on this one :0)

Pat yourself on the back & have a glass of wine :0) or like on another post yesterday a jumbo margarita!! :0)
Job Well Done!
Army Wife Serving Sweetly
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Army Wife Serving Sweetly
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