I did my first wedding cake on the 20th March and I thought all went well especially when no one phone me back straight away saying there is something wrong with it. I sent out a courtesy message to her about if she was pleased with the cake and she got back to me yesterday in an e-mail saying:
"I am sorry to state that your cake did not live up to expectations. The cake was undercooked and was not edible. I attach an e-mail from the reception hall who confirm this. You may contact them direct if you wish.
I cannot put into words our disappointment and the embarrassment and stress caused. I am sure you can imagine our feelings at the time. Under the circumstances I expect you to offer us a refund of part of the cost of the cake. As I do not want to get involved in protracted arguments I am prepared at this stage to accept 50% of the total cost paid by us. I look forward to receiving your agreement to our refund."
The wedding co-ordinators e-mail to the bride was this:- "
Hi Firuza, Having spoken to our chef about Charles Wedding Cake on Saturday the below account is what he described happened.
After the pictures were taken of the cake cutting our chef took the cake away to be cut. As he cut into the Carrot Cake it was obvious this was not cooked through. Adrian made Charles aware that the cake was not cooked properly and that our chef did not want to send this out for fear of making guests ill. Charles agreed so the cake was not sent out.
We have kept a portion of the cake in case anyone needed to see it but if you have any further queries please let me know."
I replied back to the bride this morning stating that her cheque for 50% refund would be sent out today. I was so certain that it was cooked. I put a knife through it and it came out clean but the head chef at the hotel said it was not. Did I do the right thing in giving the refund?
"I am sorry to state that your cake did not live up to expectations. The cake was undercooked and was not edible. I attach an e-mail from the reception hall who confirm this. You may contact them direct if you wish.
I cannot put into words our disappointment and the embarrassment and stress caused. I am sure you can imagine our feelings at the time. Under the circumstances I expect you to offer us a refund of part of the cost of the cake. As I do not want to get involved in protracted arguments I am prepared at this stage to accept 50% of the total cost paid by us. I look forward to receiving your agreement to our refund."
The wedding co-ordinators e-mail to the bride was this:- "
Hi Firuza, Having spoken to our chef about Charles Wedding Cake on Saturday the below account is what he described happened.
After the pictures were taken of the cake cutting our chef took the cake away to be cut. As he cut into the Carrot Cake it was obvious this was not cooked through. Adrian made Charles aware that the cake was not cooked properly and that our chef did not want to send this out for fear of making guests ill. Charles agreed so the cake was not sent out.
We have kept a portion of the cake in case anyone needed to see it but if you have any further queries please let me know."
I replied back to the bride this morning stating that her cheque for 50% refund would be sent out today. I was so certain that it was cooked. I put a knife through it and it came out clean but the head chef at the hotel said it was not. Did I do the right thing in giving the refund?
