Cake Central › Cake Forums › Cake Talk › Cake Disasters › So ashamed....
New Posts  All Forums:Forum Nav:

So ashamed....

post #1 of 53
Thread Starter 
I did my first wedding cake on the 20th March and I thought all went well especially when no one phone me back straight away saying there is something wrong with it. I sent out a courtesy message to her about if she was pleased with the cake and she got back to me yesterday in an e-mail saying:

"I am sorry to state that your cake did not live up to expectations. The cake was undercooked and was not edible. I attach an e-mail from the reception hall who confirm this. You may contact them direct if you wish.

I cannot put into words our disappointment and the embarrassment and stress caused. I am sure you can imagine our feelings at the time. Under the circumstances I expect you to offer us a refund of part of the cost of the cake. As I do not want to get involved in protracted arguments I am prepared at this stage to accept 50% of the total cost paid by us. I look forward to receiving your agreement to our refund."

The wedding co-ordinators e-mail to the bride was this:- "
Hi Firuza, Having spoken to our chef about Charles Wedding Cake on Saturday the below account is what he described happened.

After the pictures were taken of the cake cutting our chef took the cake away to be cut. As he cut into the Carrot Cake it was obvious this was not cooked through. Adrian made Charles aware that the cake was not cooked properly and that our chef did not want to send this out for fear of making guests ill. Charles agreed so the cake was not sent out.

We have kept a portion of the cake in case anyone needed to see it but if you have any further queries please let me know."

I replied back to the bride this morning stating that her cheque for 50% refund would be sent out today. I was so certain that it was cooked. I put a knife through it and it came out clean but the head chef at the hotel said it was not. Did I do the right thing in giving the refund?
post #2 of 53
i think you mayvbe first should have gone and checked the cake they said they had kept for you to inspect. and then offered the bride the refund.
Dream.Believe.Achieve.Succeed.

~!never trust a skinny cook!~
Reply
Dream.Believe.Achieve.Succeed.

~!never trust a skinny cook!~
Reply
post #3 of 53
I too, think you should inspect the cake, at this late date it may not still be available. But what concerns me is the bride only asked for 50% back, if it were me and i was unable to serve my wedding cake i would be looking for a full refund.
post #4 of 53
I would check the cake and if it is undercooked I would offer 100% refund. I know it hurts, but this is the right thing to do.
post #5 of 53
Thread Starter 
They were talking about the 3rd largest tier (10"), not all the cake was raw.
post #6 of 53
I would still check it out if i were you.
Dream.Believe.Achieve.Succeed.

~!never trust a skinny cook!~
Reply
Dream.Believe.Achieve.Succeed.

~!never trust a skinny cook!~
Reply
post #7 of 53
First, sorry this happened. You must feel terrible and you are to be commended for wanting to make it right. If the 10" comprised a big portion of her servings, a 50% refund seems reasonable.

I think carrot cakes are always tough to test for doneness. You get that clean knife and the darn thing is still sticky. Were you using 2" or 3" pans? (I would suggest using 2" for carrot.) Did you use a heating core or an inverted flower nail? Did you have to level the cake at all? How were the scraps? In the case of carrot, zucchini (courgette), and banana cakes I would always trim or torte it, even if it appeared perfect... just to make sure it was fully baked.

Don't let this shake your confidence too much. Learn from it and move on.
You can take the girl out of Minnesota, but you can't take Minnesota out of the girl!
Reply
You can take the girl out of Minnesota, but you can't take Minnesota out of the girl!
Reply
post #8 of 53
I'd have to see that cake!!
post #9 of 53
If you got confirmation from the chef at the venue, why would you need to see the cake? Unless only for your own education, it won't change the fact that it wasn't served due to being underbaked, and that it was determined by another food professional that it shouldn't be served. It's not like the bride's mother said it was underbaked and they didn't save any of it. The people at the venue obviously know that they should save some for proof, so they know what they're doing.
post #10 of 53
Was that tier 50% of the totale cost of the cake? I think I would only refund that tier if they were able to serve the rest.
post #11 of 53
I would also refund at least 50% of the cost of the cake. If the venue said it wasn't done, I would be content with that.
Jenny
Reply
Jenny
Reply
post #12 of 53
Quote:
Originally Posted by costumeczar

If you got confirmation from the chef at the venue, why would you need to see the cake? Unless only for your own education, it won't change the fact that it wasn't served due to being underbaked, and that it was determined by another food professional that it shouldn't be served. It's not like the bride's mother said it was underbaked and they didn't save any of it. The people at the venue obviously know that they should save some for proof, so they know what they're doing.



Totally agree with Czar. These are not the stereotypical PITA types looking for free cake. They are being very professional about it.Sorry, this happened to you. Refund and move on.
post #13 of 53
I agree that there seems to be ample evidence that there was a problem. I think you have acted swiftly and appropriately.

Life's too short to make cake pops.
___________________________________
www.sweetperfection.com.au

www.sweetperfectioncakes.blogspot.com.au/
www.facebook.com/sweetperfectioncakes (come visit sometime!)

Reply

Life's too short to make cake pops.
___________________________________
www.sweetperfection.com.au

www.sweetperfectioncakes.blogspot.com.au/
www.facebook.com/sweetperfectioncakes (come visit sometime!)

Reply
post #14 of 53
I agree with Costumeczar. The cake was judged to be inedible by a food professional and that should be enough to tell you that there was an error in baking made.

You did the right thing by refunding half. I would have refunded the entire purchase price.
"Qu'ils mangent de la brioche." -- Marie Antoinette
Reply
"Qu'ils mangent de la brioche." -- Marie Antoinette
Reply
post #15 of 53
So sorry this happened to you. I started last year, only baked 2 wedding cakes and never again. You can have a look at what happened with the Topsy Turvy wedding cake I made - only my customers were very rude. After the experience I wanted to stop baking cakes, I was so upset. Now I only bake cupcakes, birthday cakes and christening cakes.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Disasters
Cake Central › Cake Forums › Cake Talk › Cake Disasters › So ashamed....