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What would you do?

post #1 of 23
Thread Starter 
I have a lady that ordered 2 cakes for this weekend. She was supposed to come by on Friday to leave the deposit but I haven't heard from her. The last time she dropped off a deposit, she was 3 hours late, and she was more than 4 hours late picking up her cake.

Should I call and find out when she's coming, or leave it to her to take care of it? I don't want to be pushy, but I'd hate to lose an order by not following up.

Ali
Ali
That is the saving grace of humor, if you fail no one is laughing at you



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Ali
That is the saving grace of humor, if you fail no one is laughing at you



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post #2 of 23
I would give her a call and just say that you were worried about her since she hadn't stopped by and you are just checking to make sure that she is okay and still wants the order.

I think that she would appreciate the concern, even if there is a hidden agenda. icon_twisted.gif
Decorating is my PASSION!!

Kristina
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Decorating is my PASSION!!

Kristina
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post #3 of 23
Ditto that.
I'd call and tell her you were concerned when she didn't show. Then ask her if she had changed her mind or if she still wanted the cake...

Good Luck...
It's hard to be optimistic when your "fat" pants are tight.
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It's hard to be optimistic when your "fat" pants are tight.
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post #4 of 23
I agree with Fishercakes and pooker give her a call, after all you would hate to make all that cake and then maybe her not show up, good luckicon_smile.gif
post #5 of 23
I Agree also. It doesn't take much to make the phonecall and she'll be really impressed by it. And maybe if she was thinking about going back on her order, she might reconsider!!



Daniela
~*:.Daniela.:*~
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~*:.Daniela.:*~
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post #6 of 23
Thread Starter 
I called her once yesterday, left a voicemail, called again today, after ringing 3 times it went to voicemail, so I think she's avoiding me. I don't understand why. All she has to do is say she doesn't want me to make her stupid cakes.

I'm bummed. icon_sad.gif

Ali
Ali
That is the saving grace of humor, if you fail no one is laughing at you



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Ali
That is the saving grace of humor, if you fail no one is laughing at you



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post #7 of 23
Don't worry about it. You have called her and now the ball is in her court. If she wants you to make the cake, she'll call if not, then you won't have to worry about waitinb around for her. In the future, do cakes for the people that show and pay their money.
post #8 of 23
The cakes are for this weekend? If you don't hear from her today then I wouldn't make the cakes and then if she contacts you about them just let her know that you needed the deposit/payment to purchase supplies and without payment you were not able to do so. If you choose to do business from her again I would let her know that you will give 24 hours to recieve deposit/payment or no order.

That's just me. I would hate for you to lose the business for this weekend but no sense in you stressing about it for a customer you can't obviously count on.


Amy
post #9 of 23
that is totally unfair of her...you dont' need her business anyway if she is being like that!
post #10 of 23
Isay call her 1 more time if you haven't already left a message telling her that you need to hear back from her today, or you are going to assume she is not interested, and you are going to book other cakes. That way, when she calls you on Friday, asking what time she is to pick up her cakes, she can't say that you never told her you're not doing them. icon_wink.gif
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check out my myspace. www.myspace.com/ginacakesaz
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post #11 of 23
That's true. You have to tell her if she does not return your call you will assume that she is not interested.
Happy Baking,

Twin Dees

"Good cakes aren't cheap,
Cheap cakes aren't good" (TM)

I am a very proud Mom of Nia , Jada, & D.J.
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Happy Baking,

Twin Dees

"Good cakes aren't cheap,
Cheap cakes aren't good" (TM)

I am a very proud Mom of Nia , Jada, & D.J.
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post #12 of 23
I'm with GinaJuarez on this one.

Debbie
Hope your day is a piece of cake!
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Hope your day is a piece of cake!
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post #13 of 23
I'm with them. Call her- leave the message - and move on to the next order of business. thumbsdown.gif
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Live well, love much, laugh often.
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post #14 of 23
I'm with them-call her-say it's to confirm her order and if you don't hear from her within 24 hours you will assume the order has been cancelled. I would make notes of the calls etc that way there if she says the famous 'I DIDN'T GET THE MESSAGE" you can always provide dates/etc-enough is enough and sometimes enough is toooo much! You have too much other stuff to do than sit around waiting on her to decide at the last minute and put you in a pinch-then if she does call at the last minute and you decide to do it I would charge her an extra fee for a "rush job".
What you do may be a "little thing" but "little things" add to alot!
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What you do may be a "little thing" but "little things" add to alot!
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post #15 of 23
Alimonkey, as far as I am concerned, you have gone way above and beyond the call of duty! If it were me, if she was supposed to bring the deposit Friday, I would have called Saturday to see if she was okay and to let her know that I needed the deposit no later than Monday afternoon/evening, otherwise I would assume that the order is cancelled. You're running a buisness, you can't afford to waste your time chasing her down for a deposit!

At this point, however, should she call, I would ask for full payment to ensure that she will pick the cakes up.

Debbi
Spanish sugar, French Pastry, Swiss chocolate, and American Apple Pie. How much sweeter can life get????
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Spanish sugar, French Pastry, Swiss chocolate, and American Apple Pie. How much sweeter can life get????
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