Originally Posted by luv2bake6
Wow, you gals are all very sweet.
It all turned out ok. The woman did pick up her order and did pay me. The lesson learned here (aside from asking for some or all the money in advance) is to take the communication one more level by actually giving the total amount and not rely on the customer to figure it out based on per cookie price.
Thank you all for empathizing with me; you are the only ones who can truly understand this.
Glad it turned out well for you this time. But remember, confirming, even total amounts, by email is still not a contract, and not proof of anything. An email is editable...by either party! And thus not proof of anything. She could claim that you changed the email. Or she could change the email and use it as proof right back at ya.