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Very Frustrated with This Order!! - Page 2

post #16 of 38
2/24/10 at 5:38pm
Get a deposit next time, or payment in full if it's below a certain amount. Remember my new favorite saying: It's better to not do the work and not get paid, than to do the work and not get paid.
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post #17 of 38
2/24/10 at 8:04pm
Thread Starter 
Wow, you gals are all very sweet.
It all turned out ok. The woman did pick up her order and did pay me. The lesson learned here (aside from asking for some or all the money in advance) is to take the communication one more level by actually giving the total amount and not rely on the customer to figure it out based on per cookie price.
Thank you all for empathizing with me; you are the only ones who can truly understand this.
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post #18 of 38
2/24/10 at 8:16pm
Quote:
Originally Posted by luv2bake6

Wow, you gals are all very sweet.
It all turned out ok. The woman did pick up her order and did pay me. The lesson learned here (aside from asking for some or all the money in advance) is to take the communication one more level by actually giving the total amount and not rely on the customer to figure it out based on per cookie price.
Thank you all for empathizing with me; you are the only ones who can truly understand this.



Happy to hear ya got your money! Thanks for letting us know how it turned out for you.
everyday is a good day, some are just better than others.
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everyday is a good day, some are just better than others.
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post #19 of 38
2/26/10 at 9:42am
Glad it turned out well, I've got a big order going myself right now

7 mini cc bouquets -$15/each
50 mod mom cookies-$1.50/each (in bag w/ paper tags and labels)
I quoted her $180 for that
Then she called and ordered twill cookies that you lay over a cup when they're hot to make a little flower shaped bowl to put sorbet in. I told her $1 each. but there's too much humidity and they wouldn't set up, so now I'm painted cupcake wrappers w/ chocolate to make little chocolate cups for her sorbet.
I told her $1 each for those.....so her total is now $230. Mind you most of my wedding cakes don't cost this much!! Hopefully she's not disgusted with my novice decorating skills!
God's Word will either keep you from sin;
or sin will keep you from God's Word.
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God's Word will either keep you from sin;
or sin will keep you from God's Word.
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post #20 of 38
2/26/10 at 9:48am
Only $1.50 for mom cookies wrapped and labelled?
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post #21 of 38
2/26/10 at 9:50am
Oh dear, that is not very much money.
Through Him all things are possible.
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Through Him all things are possible.
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post #22 of 38
2/26/10 at 2:14pm
I know, and I don't get to sell many cookies because people around here think I'm too expensive! LOL

edited to say: I know it seems rather cheap, I already decorated them and they took me about 1-1/2 hrs. to do all 50 and I spent about $8 total for bags, paper, and ingredients and I charged $75/so I'm ok with that!
God's Word will either keep you from sin;
or sin will keep you from God's Word.
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God's Word will either keep you from sin;
or sin will keep you from God's Word.
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post #23 of 38
2/26/10 at 2:22pm
Quote:
Originally Posted by KHalstead

I know, and I don't get to sell many cookies because people around here think I'm too expensive! LOL

edited to say: I know it seems rather cheap, I already decorated them and they took me about 1-1/2 hrs. to do all 50 and I spent about $8 total for bags, paper, and ingredients and I charged $75/so I'm ok with that!



That's baking, decorating, dry time, and packaging time??? You're speedy!
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post #24 of 38
2/26/10 at 2:37pm
that's just decorating time........it took me about an hr. to make dough and bake as well and I made the icing while they were baking...so honestly I may have put about 3 hrs. into them so far, and will probably devote another hour with the bagging and labelling tomorrow. i don't count drying time, because they're sitting there and don't require my attention.

However.......you're talkin to someone that is constantly told that I charge WAY too much for a 1/4 sheet cake (I charge $20!!!) these people are crazy! lol
God's Word will either keep you from sin;
or sin will keep you from God's Word.
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God's Word will either keep you from sin;
or sin will keep you from God's Word.
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post #25 of 38
2/26/10 at 2:44pm
I'm really glad that it worked out for you! But definitely give all customers a full total. And get at least a 50% deposit! And definitely get them to sign a contract. It protects both of you!
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post #26 of 38
2/26/10 at 2:53pm
Quote:
Originally Posted by luv2bake6

Wow, you gals are all very sweet.
It all turned out ok. The woman did pick up her order and did pay me. The lesson learned here (aside from asking for some or all the money in advance) is to take the communication one more level by actually giving the total amount and not rely on the customer to figure it out based on per cookie price.
Thank you all for empathizing with me; you are the only ones who can truly understand this.



Glad it turned out well for you this time. But remember, confirming, even total amounts, by email is still not a contract, and not proof of anything. An email is editable...by either party! And thus not proof of anything. She could claim that you changed the email. Or she could change the email and use it as proof right back at ya.
Housework makes you ugly.

It's marshmallow, not marshmellow! Aaargh, I have the strangest pet peeves!
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Housework makes you ugly.

It's marshmallow, not marshmellow! Aaargh, I have the strangest pet peeves!
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post #27 of 38
2/28/10 at 3:01pm
Quote:
Originally Posted by KHalstead

I know, and I don't get to sell many cookies because people around here think I'm too expensive! LOL

edited to say: I know it seems rather cheap, I already decorated them and they took me about 1-1/2 hrs. to do all 50 and I spent about $8 total for bags, paper, and ingredients and I charged $75/so I'm ok with that!



okay you and I are in the same area and I sell my cookies for $3 a piece. If they complain about the price tell them to check out cookies by design icon_smile.gif
Tact is telling someone where to go so nicely they can't wait to take the trip!
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Tact is telling someone where to go so nicely they can't wait to take the trip!
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post #28 of 38
3/1/10 at 7:14am
Seriously, I was at Second Cup yesterday, and they get these types of cookies shipped in, with the RI icing on them. They charge about $3.00 a cookie and they don't look nearly as nice as your guys' and they are definitely not baked in store, or even within 1000 miles... lol
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post #29 of 38
3/1/10 at 7:46am
question.....for all of you who posted that she should have gotten a contract first, how does that work when you're not running a licensed bakery? How can you "enforce" the contract when it would say contract between client and abc cakes when abc cakes isn't a legal intity? I ask this because I lost a Silver Cake base with one of my brides when she just seemed to disappear after the wedding. I did get a deposit for the rental and made enough on the wedding cake to buy a new one, but it's the principal of the matter. I had gotten it for a really good price. one of the reasons i don't go after the decidio leads as hot and heavy anymore.

most of my business comes from people that I know, and the few that I don't know I require a deposit up front. I send the customer a quote once they accept the price, I basically change it to an invoice, email it showing the amount of deposit due and the balance due at delivery. I'm not licensed as of yet but have contacted the dept of Ag about kitchen rental.
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post #30 of 38
3/1/10 at 7:58am
You don't have to be licensed to draw up a contract for anything. I've written one at a yard sale! icon_lol.gif I wasn't having a "licensed yard sale"....it's a piece of paper that shows that two people have an agreement for the exchange of goods/services and explains the who/what/where/when/why/how of what's happening between them both. That certainly applies in this case.

As to whether or not it's "binding" isn't determined by whether or not you've got a legal kitchen. It's more about it being clearly stated on the contract what's going to happen and signed/dated by both parties.

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How do I decorate cookies?
http://www.cakecentral.com/article54-How-To-Bake--Decorate-Cookies.html
How do I build a square cupcake stand?
http://www.cakecentral.com/cake-decorating-ftopict-22674-stand.html
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www.marmaladecakecompany.com

How do I decorate cookies?
http://www.cakecentral.com/article54-How-To-Bake--Decorate-Cookies.html
How do I build a square cupcake stand?
http://www.cakecentral.com/cake-decorating-ftopict-22674-stand.html
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