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Very Frustrated with This Order!!

post #1 of 38
Thread Starter 
I got an order last week for a certain amount of cookies in 4 different shapes. I quoted her how much each cookie would cost (different shapes), she agreed and then told me how many of each cookie she needed.
I spent a lot of time on these cookies (very detailed) and when i finally emailed to say they were ready for pickup and quoted the total price. she answered back asking if i was sure that was the total cuz it sounded very high. I sent back the original email where i quoted her the price per cookie and her telling me how many she wanted (that's what's great about email, there's always proof). Havent heard back yet.
post #2 of 38
Yuo don't have jack squat for proof of anything. You didn't collect money before you begn baking those cookies. So sorry this happened to you, but this is why professionals collect money and most times, do a contract for their services.
post #3 of 38
Quote:
Originally Posted by luv2bake6

I sent back the original email where i quoted her the price per cookie and her telling me how many she wanted (that's what's great about email, there's always proof). Havent heard back yet.



And she was perfectly within right to balk at the price later. Because that's what people do when they weren't obligated in the first place.
post #4 of 38
Thread Starter 
You are 100% right about the professional and stores taking deposits or making contracts, but i do not have an official business and am just taking occasional orders from word of mouth.
What i meant about proof was that i was able to show her the physical discussion as opposed to having a telephone or face to face conversation where it's one word against the other's.
post #5 of 38
You really do need a deposit. icon_sad.gif Even if you are not a real business, you should still accept some money to prove they are seriously wanting your cookies. Even better...accept prepayment in your case. When you order something online, who does their part first...the customer? (Payment) Or the business? Last time I ordered on Amazon, I had to pay first....I would definitely do that too if I were you and you aren't comfortable with deposits and such.

And believe it or not...saying "$4/each for 25 cookies" does NOT mean the person understands it costs $100. For real! I've sent emails...the person will say "I want 25 servings" and I say "25 servings is fine...I charge $5/serving" and they will write back and say "Then how much will my total be?"

Not kidding.
post #6 of 38
But you do have a business, you exchanged goods for services performed. I'm not nit picking this with you, I'm pointing out that it's silly to go to a lot of trouble slaving yourself over cookies to get a response like that. When you hold someone to a written agreement, get payment in advance, there are no problems.
post #7 of 38
So sorry this happened! It sounds like you never fully confirmed the order? I only ask for deposits if the order is over $200 but i do send an invoice asking for confirmation of order before making the cookies. I also use this invoice to confirm delivery/ pick-up date and time. But I am investigating on-line payment options as it would be eaiser to have customers pay in advance.

I'm so sorry this happened. Not sure how big the order was but could you repurpose the cookies as samples to give out to local businesses who may someday order from you or donate them? We all get burned once but hopefully make adjustments so that it doesn't happen again.
post #8 of 38
so sorry this happened to you! I understand how frustrating it must have been!
post #9 of 38
So...I'm curious, have you heard anything from her since your last e-mail? Did she not want the cookies after all or is she just arguing the price? I'd definetely get a deposit or full payment on my next order. Good luck icon_wink.gif .
everyday is a good day, some are just better than others.
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everyday is a good day, some are just better than others.
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post #10 of 38
Contract and a deposit. That is what you need. Sorry this happened to you. I know how you feel. Hopefully next time you know what to do.
Read the directions and directly you will be directed in the right direction. - THE DOORKNOB
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Read the directions and directly you will be directed in the right direction. - THE DOORKNOB
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post #11 of 38
Oo, does that bite! Thats why you should NEVER play at business. Written agreement and deposit, always.
post #12 of 38
Quote:
Originally Posted by LaBellaFlor

Oo, does that bite! Thats why you should NEVER play at business. Written agreement and deposit, always.



YEP!
everyday is a good day, some are just better than others.
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everyday is a good day, some are just better than others.
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post #13 of 38
Wow, sorry this happened like this. Looking back it is easy to say how things should be or how others would do it. But I would love to see how they turned out at least.
yesterday is history, tomorrow is a mystery, and today is a gift, that is why it is called the present. from the movie Kung Fu Panda
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yesterday is history, tomorrow is a mystery, and today is a gift, that is why it is called the present. from the movie Kung Fu Panda
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post #14 of 38
And your cookies are so pretty. That really SUCKS!
post #15 of 38
Oh, I am SO sorry to read this! I do hope that it works out for you. So tough to deal with after all of that hard work. icon_sad.gif Hopefully when she sees the e-mail and realizes her error, that this will be resolved. Again, so sorry you are dealing with this.
"I think every woman should have a blowtorch." - Julia Child
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"I think every woman should have a blowtorch." - Julia Child
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