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Global Sugar Art question

post #1 of 56
2/13/10 at 1:11am
Thread Starter 
Hello,
I know this is the wrong forum but didn't look like many users were on the other one.

Is it just my computer or are others having issues getting to their website?

The past few days I've tried to go to their website it just goes to a problem loading page message. I have not been able to access the website at all.

If anyone could help me out that'd be great, I was really looking forward to ordering some new 'toys' icon_smile.gif

And again, sorry that this is the wrong forum!!!
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post #2 of 56
2/13/10 at 1:20am
i have been on that site several times in the last couple of days.i have not had any problems.. hope you will be able to get on it soon..
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post #3 of 56
2/13/10 at 1:27am
Thread Starter 
Hmm, I'm not sure why it's not letting me get onto the site. I don't see why McAfee would be blocking it, I don't even really set the block high enough to block a site like that.

Well Thank you much though! At least I know it's on my end most likely now. icon_smile.gif
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post #4 of 56
2/13/10 at 4:48am
Thread Starter 
If anyone else does happen to know how to fix this or what's going on please let me know, as I still cannot figure out why it's going to "Problem loading page". icon_smile.gif Thanks!
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post #5 of 56
2/13/10 at 5:38am
Sorry - no idea how to fix your problem (and not being able to access such a wonderful site is a problem LOL). I am having no difficulties with that site at all, so keep trying!
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post #6 of 56
2/13/10 at 5:59am
Do you need to update your Adobe Flash Player?
Living and loving life.
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Living and loving life.
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post #7 of 56
2/13/10 at 6:57am
I just sent you a PM.

icon_smile.gif Donna
http://www.donnascustomcakes.com/
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http://www.donnascustomcakes.com/
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post #8 of 56
2/13/10 at 7:40am
Thread Starter 
I updated the flash player and also cleared everything out. It is still not working. Well, I've been meaning to restore my computer anyway just because it's getting a little slow, so I guess I should go ahead and do that finally, maybe my DH messed up a setting or something in firefox which wouldn't be suprising lol. Thank you guys for trying to help me out. icon_smile.gif
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post #9 of 56
2/13/10 at 8:14am
i couldn,t get on lorraine mckays site the other week.. wrote her.. she couldn,t figure it out.. i finally clicked on the security setting and allowed it... got on the site... and still can.. so check that .. don,t know much about computers. just love to get on c/c and all my favorite sites.. ha!!
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post #10 of 56
2/13/10 at 9:49pm
Thread Starter 
I tried setting the security differently and adding the website to all the allowed lists I could find in options on Firefox and on McAfee... Still no luck, I was really hoping I could fix it since I forgot how much stuff I need go through and save before I restore the computer but I suppose I'll stop procrastinating and do it.
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post #11 of 56
2/14/10 at 10:42pm
Sorry I can't help you out with your problem. I'm not having any problem getting on GSA, but am having the same exact problem getting to CC's home page. To get on here, I've had to go through my favorites to one of the "tutorials" I have bookmarked & then go to forums from there. Even while in the forums, I can't access the home page; my browser takes me to that problem loading page. Hope someone can give you an idea to fix your problem & it might work for me too.
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post #12 of 56
2/14/10 at 11:36pm
..moving to Technical Support. icon_smile.gif
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post #13 of 56
2/15/10 at 1:12am
Thread Starter 
Still not working for me. icon_sad.gif I will be going over to my mothers house today so I'll just get on their website from there. This is strange though, I don't see why it wouldn't be working for me.
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post #14 of 56
2/15/10 at 8:40am
GlobalSugarArt.com is alive and well. However, our website was moved to a new server recently and this may affect some customers for a few days. Bookmarks may not work, you will have to type in the name www.globalsugarart.com and re-bookmark the site when it opens. Please be patient, you should be able to view the website soon. If not, contact your ISP (service Provider) and give them our web address. They should be able to assist you in viewing the site. Alan
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post #15 of 56
2/15/10 at 8:54am
I wuit using firefox because it was causing me the same kind of problems.
A balanced diet is chocolate in both hands!
Glenda
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A balanced diet is chocolate in both hands!
Glenda
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