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I thought I charged the right price ?????

post #1 of 35
Thread Starter 
icon_surprised.gif I got a phone call yesterday and the lady said I need 7 dozen cookies by tommarrow....I already had some sugar cookies I had to decorate. So I said "yes" I can do it..... She basicly told me she expected to pay $3.00 a dozen....I said I have never charged for chocolate chip walnut cookies before so I would have to get back with her.....she said don't worry about it.

Anyway I charge $10.00 an hour plus the cost of my ingredients...... So I charged her $49.00.....she was NOT!! Happy about it;-(. My question do u all think I charged to much????? Cause I am feeling bad.....I even packaged them very pretty.....and were talking about Walnut's they aren't cheap when you have 7 dozen to do. I hope I get some feedback from all u wonderful ladies. icon_smile.gif Cakegirl31
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post #2 of 35
I'd say she got one heck of a deal. For undecorated cookies I generally charge 50 cents each and for decorated it's anywhere from $1-$2.50 per cookie depending on intricacy. Of course the pricing includes nice packaging as well.

The problem with the world today is the economy sucks so everyone is pinching pennies and most people don't really understand how much work it is to do that. I would advise her you could tack on a $20 short notice charge icon_wink.gif Afterall, she did give just two days notice for 7 dozen cookies!
post #3 of 35
I don't do that kind of cookies .. but I really don't think you charged too much ! And I think I would have charged more because it was a very last minute order.. lol
post #4 of 35
My cookies are pretty big (generally use a 1/3 cup scoop) and I charge $15 per doz.
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post #5 of 35
I don't think $7 a dozen for good cookies is bad. Considering if I buy a box of Pepperidge farm cookies they are about $3 or $4 a box and there about 12 in each container and those are not homemade or special ordered. And at a fancy bakery you would never be able to buy 1 cookie for less than a $1.
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post #6 of 35
Don't feel bad at all. In the past I have purchased cookies from the bakery and for 7 dozens of chocolate walnut, she would have paid alot more. She could have been charged anywhere from $2 or more for individual cookies like that at the local bakery.
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post #7 of 35
I say it sounds like she robbed you. Who gets to order 7 doz. cookies the day before at that price and they don't have to pay a rush fee.
post #8 of 35
I agree with everyone here. I don't think that was a lot of money for 7 dozen and at the last minute PLUS nice packaging. The next time this woman needs cookies, i would tell her to shop around and see what everyone else is charging so that she can get an idea of how much to expect to pay.
post #9 of 35
OMG she got one heck of a deal! It sounds like at that price, you iddn't even charge for labor. I made some sugar cookies (Zebra print in my photos) and charged I think it was about $35 for a dozen.
post #10 of 35
I think your price was WAY more than fair. Just because she thought it should be less doesn't make her right. Do you know how much it cost you to make them? I'm sure you didn't make much. My chocolate chip cookies cost pretty penny to make... so I know I'd be charging much more than you did.
post #11 of 35
Thread Starter 
Thank you all for the quick response....I even delivered the cookies....now I am feeling a little bit irrated.... I wanted to charge her more but other people were like $65.00 for cookies is way to much....I also had to make a speacial trip to the supermarket too icon_sad.gif It is really discouraging me at this point....I almost feel like saying why bother....I get so tired of everyone making me feel like my prices are to much.....I live in a small town but almost all my buisness has been through Hillsdale College were everyone still has pretty good jobs..my husband works there also so I know this for a fact... I kind of figured she thought she was going to get them for next to nothing. Ok sorry for ranting thanks again for responding so quickly. Cakegirl31
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post #12 of 35
Did she know what the price was going to be? Before she purchased them? Because it sounds to me like maybe you just gave her the total at the end. But I could be totally wrong here.

Perhaps she wouldn't have ordered if she had known the total? But seriously, you didn't charge enough! As you said, walnuts aren't cheap. And I know you had to spend hours baking them. Plus the packaging!
post #13 of 35
Quote:
Originally Posted by cakegirl31

She basicly told me she expected to pay $3.00 a dozen....I said I have never charged for chocolate chip walnut cookies before so I would have to get back with her.....she said don't worry about it.



So sorry this happened to you. icon_cry.gif But "experience" is what we get when we don't get what we wanted... icon_lol.gif

Agree with all the previous posters that this woman got a fantastic deal on your cookies. judge.gif

However, even though she said not to worry about it, she's demonstrating sticker shock as there was over a 100% price increase from what she "expected" to pay for the cookies. icon_eek.gif

To save yourself from this needless aggravation and self-doubt in the future, just cost out the pricing for something you've never offered before and get back to the customer with the figures. icon_cool.gif Then they know upfront what the cost is and can place or not place the order.

Seems when some customers say, "don't worry about it" - this IS the starting point of your problems... icon_mad.gif
(So don't give them the opportunity.)

For similar posts, please also see:

http://www.cakecentral.com/cake-decorating-ftopict-662326.html

http://www.cakecentral.com/cake-decorating-ftopict-662681-.html

HTH
post #14 of 35
And always remember... DO NOT turn on your oven before the customer knows what she is paying!
post #15 of 35
I'm pretty sure people think that because they are ordering last minute they get a chance to pay half price. which is what she got... I think if people can pay $13/lb for cookies, than what you charged was really fair.
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