Really? They Think That's Appropriate? Vent... Grr....
Decorating By jenmat Updated 1 Dec 2009 , 8:33pm by Mabma80
As a matter of fact we have had a family business since 1950 and we treat our customers like they are #1, which they are of course. Maybe some people in the bakery business get burned out? Any way you run your business as you see fit. I can make an observation and have an opinion too. Its not a Communist country YET!
I don't think ANYONE would buy anything from ANYONE who is rude to them. But I think I have to start asking, do you run a business? I notice peopel tend to give a lot of business advice and they don't know the first thing about running a business and they don't even have one. A hobby baker has a total different perspective and understanding. I personally would like to hear from those who run a business and what their policies are wether they are a store front or at home. Even then, they will be coming from two different perspectives, because the two are ran different in some ways.
"Whether you are just getting ideas for "someday" or you are a full-fledged bakery owner... Feel free to share and ask/answer questions. "......thats a direct quote from Jackie in the Please read Before Posting in the "Business" Forum .....if you had bothered to read it.
Guess that means ANYONE can post here
The only reason the OP had a kid on her lap was b/c that spoiled kid was running around and woke the kid up! The dog is another story, quite possibly it was sitting in a corner unnoticed til it was bothered, don't know.
Is it becoming common practice to sign up again using a different screen name to post things that are deliberately provocative, or am I just noticing it more? Not just in this thread, but in a lot of them...
Is it becoming common practice to sign up again using a different screen name to post things that are deliberately provocative, or am I just noticing it more? Not just in this thread, but in a lot of them...
I've noticed that seems to be going on lately too. The moderators are probably able to check the ip addresses of posters and at the same time the forum software shows all of the usernames posting from that ip address.
I wouldn't do the different username thing (I just speak my mind period) but there is also software out there to stay anonymous. I can bounce my ip address and look like I'm in China if I wanted to. Google it: "hide my ip address"....look at all the service out there if you want to hide yourself.
I allow 2 people at my tasting appointments....usually the bride and groom. Everyone else will "taste" the cake on the wedding day.
I've never had anyone show up with extra tasters....I don't know maybe I've been lucky to not have to deal with this yet.
I can't think of one good reason for anyone to bring children to a business meeting....not one.
Now the other issue.............
As a consumer I'd definitely be put off if I saw children or pets roaming around during a business meeting with a prospective baker.
I think sometimes "we".....meaning *home based business owners* can become lax and assume that clients will think our children or pets are as cute as we think they are. Not the case.
We need to keep our business separate from our personal lives.....I'm selling cake not children and pets. Appearances are so important.
So to the OP....I think you have every right to place restrictions on who can and cannot attend your tastings.
I wouldn't do the different username thing (I just speak my mind period) but there is also software out there to stay anonymous. I can bounce my ip address and look like I'm in China if I wanted to. Google it: "hide my ip address"....look at all the service out there if you want to hide yourself.
The "google queen" is at it again!
I wouldn't do the different username thing (I just speak my mind period) but there is also software out there to stay anonymous. I can bounce my ip address and look like I'm in China if I wanted to. Google it: "hide my ip address"....look at all the service out there if you want to hide yourself.
Those are good when you want to flag something on craigslist too
Some forums block known proxy IPs, some don't. If someone has dialup too, then their IP changes every time they connect. But on other forums I have belonged to, it was usually pretty easy to tell who was posting as someone else.
I wouldn't do the different username thing (I just speak my mind period) but there is also software out there to stay anonymous. I can bounce my ip address and look like I'm in China if I wanted to. Google it: "hide my ip address"....look at all the service out there if you want to hide yourself.
I don't think ANYONE would buy anything from ANYONE who is rude to them. But I think I have to start asking, do you run a business? I notice peopel tend to give a lot of business advice and they don't know the first thing about running a business and they don't even have one. A hobby baker has a total different perspective and understanding. I personally would like to hear from those who run a business and what their policies are wether they are a store front or at home. Even then, they will be coming from two different perspectives, because the two are ran different in some ways.
"Whether you are just getting ideas for "someday" or you are a full-fledged bakery owner... Feel free to share and ask/answer questions. "......thats a direct quote from Jackie in the Please read Before Posting in the "Business" Forum .....if you had bothered to read it.
Guess that means ANYONE can post here
I don't have a problem with anyone giving their opinion. I have a problem with people who don't run a custom decorating cake business shooting down someone who is venting about something that happened with their business or giving very bad advice on other business threads. Or even worse, shooting down someone who gives good business advice and they have never ran a custom cake decorating business, ever. Express your opionion all you want, but know what you talking about when it comes to a business owners vent or how they run their business.
Maybe the IP address is bouncing around and came back like a boomerang. Yes, I know that makes no sense...
I'm inspected, licensed and insured and a home baker. Just gettin' that out of the way.
When someone calls for an appointment I ALWAYS ask "How many people will be coming to the appointment?" Whatever the answer (over 1) prompts the following question, "And everyone coming is an adult, correct?" If the answer is no, then I try to gently say "Your children will not be happy having to sit quietly and still for an hour during a business meeting." Generally they get it. Sometimes not. Then I'm a wee bit more directive.
I haven't read thru all the posts but I have to say Leah hit the nail on the head - this is a "business meeting". Bringing children to any business meeting is not appropriate IMO. And as for all the extra relatives showing up for the tasting...sorry, folks, but if I'm told there will be two people and six show up, guess who's NOT getting cake??? The extra four people can wait out in the car. It's just rude and inconsiderate for a BTB to expect she can bring every relative within a 20 mile radius to a cake tasting intended for two people.
By the same token, if you're the home baker then having kids or dogs around is not appropriate either. Quite frankly if I went to someone's home for a cake tasting and the baker had a kid on her lap and a dog running around the house, I'd be looking for a new baker. Appearances are EVERYTHING, people, and if you want serious business coming your way you need to present a serious image. If you can't give the BTB an hour of your time without being interrupted by kids, animals, spouses, phone calls, etc., then you need to think about finding a place that will allow you to conduct a tasting in a professional manner - a coffee shop, meeting room, restaurant, etc.
Sorry - I guess I'm in a mood today, too!
I LVOE your mood, cause you are spot on. Parents need to treat as a business meeting and so does the at home baker! I don't have kids around when I do a tasting...and I have 3 under 3.
No kidding...what the heck? Anyways, of course anyone can post anywhere. But Bella and newmansmom sure did nail it.
I don't usually get involved with these kinds of threads and I kinda feel like this is beating a dead horse, but I really feel like I have to chime in from a parents point of view.
We live over 5 hours from our nearest family and all of our friends work, anything that I have to do, my 3 year old has to come with me - hair appointment, doctor appointments, you name it - we don't have a sitter, AND my husband works 3 jobs so rarely can he keep her. I am always up front with whoever I make the appointment with and tell them that I have to bring her with me.
Two weeks ago we got audited by the IRS - YEP - I took her with me there too - I always pack a bag of toys and snacks for her and the most she ever interrupts is to go pee. If you want my business - you have to take my kid too.
NOW - on the side of a business owner - speak up - if you are in my house terrorizing MY dog or MY kid - I will say something.
Janelwaters you sound like an on the ball parent who understands the limitations of their child, and who has came up with ways to keep their child preoccupied, so you can take care of personal business. You are more then welcome to bring your child to a tasting. BUT, now a days and unfortunately, you are becoming the exception to the rule. And cause I don't know if I'm going to get that rare gem of a parent such as yourself, I just eliminate the problem right off top by not allowing any children. SOme people get VERY offended when you correct their child.
SOme people get VERY offended when you correct their child.
Boy, you're not kidding.
I had a parent bring a hyper-active 9 yr old to my salon once. She was getting a foil which is at least a 1 1/2 hr appt.
I told her straight out that this was a long appt and that she may want to reschedule when she could come alone. She insisted that her child would cooperate and sit and color.
Well, 10 minutes in he decided it was a good idea to sit on one of the stylist's chairs and spin it around, he then proceeded to open and close drawers and touch HOT curling irons.
The entire time his mom ignored my requests to control her child.
I stopped working on her hair and told her she needed to reschedule.
The thing about parents like this is if her child had burned his hand or cut himself on 1 of my tools, she'd be blaming me.
Not all parents are afraid to parent their children but a lot of them are and those are the ones I want to stay far away from If that means I don't get their business that's fine with me. At least I'll keep my sanity.
I didn't accept bad behavior from my 2 kids and I'm sure as heck not taking it from some stranger's kid.
Some parents are worse than the kids! Of course you should tell them to not bring children to a tasting if thats your rule....
I remember about thirty years ago I was at someones home and they had cheese and crackers on the coffee table, and their large dog was sniffing and panting all over this platter, yet when a small 2 year old boy picked up a piece of cheese and offered it to the host, he was quick to tell the little boy he must not pick up the cheese and hand it to someone....but dog spit was fine ......give me a break
thats like these people who like to say a dogs mouth is cleaner than a persons hand, well I have to say I don't lick me own arse, and beg to differ lol
thats like these people who like to say a dogs mouth is cleaner than a persons hand, well I have to say I don't lick me own arse, and beg to differ
LOLOL!
Some parents are worse than the kids! Of course you should tell them to not bring children to a tasting if thats your rule....
I remember about thirty years ago I was at someones home and they had cheese and crackers on the coffee table, and their large dog was sniffing and panting all over this platter, yet when a small 2 year old boy picked up a piece of cheese and offered it to the host, he was quick to tell the little boy he must not pick up the cheese and hand it to someone....but dog spit was fine ......give me a break
thats like these people who like to say a dogs mouth is cleaner than a persons hand, well I have to say I don't lick me own arse, and beg to differ lol
LOLOLOL! That would be the parent I would not want at my tasting.
I guess I've been busy- haven't noticed the thread still going...
I have a new policy I will be adopting thanks to all of you, which will basically state in very nice terms that this is business meeting and I would suggest children under 10 be left at home, but if you must bring your cherub, please also bring a dvd for them to watch. That way, at least I know they will be occupied.
As far as parenting- honestly, I'm a mom of a 2 year old. This child was 3, and was just being 3. His parents didn't do anything wrong, except think that he would enjoy a cake tasting appointment that lasted until 9:30, and then blush when he pulled all the toys off my daughter's closet shelf.
As for the dog issue... let it go! He's 11 lbs! He was being chased, but at all other appointments, he lays on the couch in a corner and ignores everybody. Putting the dog away would just mean that instead of a quite dog on the couch, I will have a whining dog in the bedroom, scratching up my woodwork. It works for me, and seems to work for my clients. I can definitely see the point some of you have, but it is what it is.
I've never claimed to be completely professional at all times when I operate my home business, but I think that is why we are on this forum- some to share their wisdom, and some to gain it. I certainly did gain some thanks to all of you, and I hope I don't sound too grrrrby, its been a long day already.
Well, I personally dislike long or distracting consultations. To help keep it all focused and short, regardless of the presence or non-presence of children, I do the following and it seems to work the majority of the time:
When I first come in contact with a bride, I send them everything they need in advance including but not limited to the design, price, contact info and contract. I answer any questions they have via phone or email ahead of time as often as possible. Then, on the day of the tasting, all they have to is TASTE! And for this, I simply place their desired 3-4 frosting, filling and cake combinations in a cute little 32 cent gift box. I'm usually done with the face to face part in about 15-20 minutes which is not quite enough time for a child to sabotage the whole meeting.
Also, in the event something comes up and they can't complete the tasting or the child is completely out of control, it's already boxed up with a fork and napkin so they can simply take it with them.
Hope this helps for next time.
I would have it said at the first phone conversation, website, etc. that no children are allowed...UNLESS it's a cake for them and they are picking it out. If you can't find SOMEBODY to watch your kid for an hour or two, then reschedule at a time when you can find somebody. It's as simple as that. You should have told that lady to control her child. That is still YOUR home not a daycare.
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