This is horrible...this is the second customer to let me know there cake didn't get to the destination in one peice. In both situations it was a stacked cake, bottom 10in top 8 inch. I use wooden dowels and cake boards underneath both cakes and use buttercream between the cake board and bottom cake base. I then use packing tape to secure down the cake base to the box and put it level in the car. I drive 25 miles with it for the customers to pick up and in both cases they put it level in there car and drove an additional 20 miles to their destination. Both cakes fell apart in transit. The first one had cracks on the bottom tier and the one from yesterday slid off the cake base and smashed against the side of the box. I am horrified and don't know what to do. I got it there in one piece and told them to drive slowly but someting is happening. I don't know what they (or I ) am doing wrong. HELP PLEASE!
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11/16/09 at 12:09pm