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Another One Bites the Dust.....

post #1 of 20
Thread Starter 
This cake http://cakecentral.com/modules.php?name=gallery&file=displayimage&pid=1496658 just fell over! The customer just emailed me. icon_cry.gif

Hi Pam,

I just picked up the cake and while it looked beautiful, it toppled over before I was even out of your neighborhood. I brought a friend to watch the box, I put it on a flat surface in the backseat of my van, and used your nonslip pad. I was driving about 10 miles an hour, so I dont know what happened. I think it would have been better to have separated the top from the bottom and transported them separately.


And from now on I will deliver all my own cakes. I cannot trust the customer to get it there. Lesson learned.
post #2 of 20
Hmmm.weird..Doesn't look like a cake that would topple easily.I 've had 3 tiered cakes picked up and never had one fall over.You can never tell exactly what a customer does with the cake once it leaves your care but I am certain she wasn't as careful with it as she claims.

Busy Bakin Kakes For Kids!!!

Mom to Mitchell 13 yrs and Delaney 11 yrs

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Busy Bakin Kakes For Kids!!!

Mom to Mitchell 13 yrs and Delaney 11 yrs

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post #3 of 20
Looks pretty top heavy to me. I would have held this on my ap carefully and moved it with the bends and turns and bumps in the road. I know that horrifies people, but it is the only way I'll do it. So far, 100% success. Wouldn't dream of doing it any other way. Other than the big cakes which are SPS'd.

So sorry! Frustrating, huh? Can't trust em.....
post #4 of 20
I think this is a case of "once it passes into your posession I have no control over it, this is why I usually deliver cakes myself for a fee"...................people are NOT careful with cakes!
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God's Word will either keep you from sin;
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post #5 of 20
Thread Starter 
Could only dowel it as the bottom is a 6 inch and that's as small as SPS goes, it would have torn the cake.

I don't really believe that she was only going 10mph, but whatever.

She was sweet just wants help desguising the flaws and isn't passing blame. But I offered to deliver it and she refused, several times, because she didn't want to put me out!
post #6 of 20
Quote:
Originally Posted by cupcakemkr

Could only dowel it as the bottom is a 6 inch and that's as small as SPS goes, it would have torn the cake.

I don't really believe that she was only going 10mph, but whatever.

She was sweet just wants help desguising the flaws and isn't passing blame. But I offered to deliver it and she refused, several times, because she didn't want to put me out!



Oh no doubt, 10 MPH my booty! Interesting how some people think we offer to deliver to be nice. Hell no! It's to avoid these situations right here!
post #7 of 20
a seat of a car is flat but it sure aint level. Thats what did it. her friend should have held the box or it should have sat on the floor. I dread seeing people pull up in cars and their trunks are full, with only seat space to put the cake. A seat is fine for a sheet cake but not anything over a layer. I also have a sticker that i put on the box for these types of cakes, telling them im not responsible once it leaves my kitchen. what did you do/tell her?
post #8 of 20
So sorry this happened.It is a cute cake. I think this was not your repsonsibility. Well , once it left your home it ceased to be, but I think the friend might have held it wrong, dropped it or something else. And who the heck drives at 10mph? Give me a break. lol
Rosie

Hooked on Cakin' works for me!!
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Rosie

Hooked on Cakin' works for me!!
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post #9 of 20
Thread Starter 
I can't do anything now as I work full-time and can't get to her to help.

From what I understand the top tipped backandthe bottom tier is now slanted that way. I told her to grab two pieces of computer paper wrap it around the cake and tilt it back up. Realign the dowelsin a more sturdy part of the cake and put the top back on.

I guess there ia a bit of squished forsting on the top tier that she is going to try and smooth with a hot knife and viva (she happens to use viva).

Not sure what else I could do for her.
I hate to start the great debate but, should I refund her $?
post #10 of 20
Thread Starter 
Quote:
Originally Posted by Kiddiekakes

Hmmm.weird..Doesn't look like a cake that would topple easily.I 've had 3 tiered cakes picked up and never had one fall over.You can never tell exactly what a customer does with the cake once it leaves your care but I am certain she wasn't as careful with it as she claims.



You know Kiddiecakes - I shook that cake board a few times to check the sturdiness and the thing didn't wiggle so I thought it would be ok.

This is my first topple - it was bound to happen at some point...
post #11 of 20
Quote:
Originally Posted by cupcakemkr


I hate to start the great debate but, should I refund her $?



I don't think so.......I mean nothing was wrong with the cake when it went into her posession.

So are you saying that you used sps on this cake? Or you couldn't because the bottom was a 6" round. I use sps on 6" cakes all the time.

Anyhow, if you really feel like you want to go above and beyond the call of duty offer her a discounted price on a FUTURE cake......not on this one, not your fault!

I also have a sneaking suspicion that since she's being so "sweet" about it, she probably realizes she's at fault.
God's Word will either keep you from sin;
or sin will keep you from God's Word.
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God's Word will either keep you from sin;
or sin will keep you from God's Word.
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post #12 of 20
I agree with Khaldstead (not that i sell cakes) but I don't think you're responsible for the cake. A % off on a future cake sounds like a win-win.
Rosie

Hooked on Cakin' works for me!!
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Rosie

Hooked on Cakin' works for me!!
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post #13 of 20
Thread Starter 
[quote="KHalstead"]
Quote:
Originally Posted by cupcakemkr



So are you saying that you used sps on this cake? Or you couldn't because the bottom was a 6" round. I use sps on 6" cakes all the time.




I didn't want to put the 6" sps into the 6" inch cake, I thought it would break the cake. You do use them on 6"ers?! without any blowouts? I asked Leahs if she thought it would work and she thought it may cause a blowout and I didn't want to risk it! Very good to know. Thanks!!
post #14 of 20
Yeah...I wouldn't want to A., waste SPS on a little bitty cake like this, OR risk damaging it. That sure does take a lot useable portions out too.
post #15 of 20
Oh..........i see what you're sayin..........I wasn't thinking about it correctly. No, I don't use them on the six inch tiers. Sorry. I use a wilton plate that is 4" round and I hot glued the dowels into the bottom )
God's Word will either keep you from sin;
or sin will keep you from God's Word.
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God's Word will either keep you from sin;
or sin will keep you from God's Word.
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