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Can I borrow your backbone? - Page 2

post #16 of 60
Thread Starter 
She probably already sensed that I'm weak when it comes to my pricing. I may have hemmed and hawed. I know! I'm pathetic.
The only reason I'm trying to placate her is that she is a referral from the caterer in town who throws lots of business my way. I am afraid if I disappoint this woman, I will disappoint my caterer friend, too. Sigh. Thanks for all your great suggestions. Hubby is always threatening to be my "business manager" because he says I charge too little. Perhaps I can have him sit in....
Goals are dreams with deadlines.
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Goals are dreams with deadlines.
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post #17 of 60
Don't worry about disappointing the caterer who sends referrals your way. The caterer is probably VERY aware of this client's style and if not, I'm sure the caterer will be quite understanding when you explain that the client didn't have the budget to afford your services.
post #18 of 60
I hope this is a big cake order for you to be going through the time and expense of doing a tasting for this broad. She obviously thinks she way more important than she is and she sounds like a bully. If she thinks your prices are "ridiculous" then I'd be sending her packing and say, "thanks, but no thanks."
post #19 of 60
I have not read the replies yet, but here's my opinion! When she said your prices were ridiculous, you should have said ok, good luck finding a decorator that suits you better. She's playing mind games with you!

I certainly would not make FREE samples for her....clearly she is not buying from you OR she will be the biggest pain you've ever seen!
post #20 of 60
God forbid you should disappoint someone--what are you possibly thinking? Are you one of those people?

Quick add another page to your contract--

Quote:
Quote:

no one should ever be disappointed (except myself continuously) because then I will not only be your sweet cake producing handmaiden I will charge so little it will be a crying shame.

But don't worry I will give it all back. Feel better yet? Aything else I can do for you? Clean up after the party, wash your car, mow the lawn?

I can set you up on revolving payments--if I give you $10 a week will you like me then and only say nice things? Especially to the caterer lady whom I have given power over me. Please don't think I have a will of my own or that I can think for myself or that I'm ever unagreeable to everything everyone else wants. Ok $15- that's my final offer unless...
!

if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

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if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

Reply
post #21 of 60
You know I'm so sick of this myself and after a year my reply is well if you don't want to pay me the 2.50 a serving 2.75 filled then go 20 min away and pay the 4.25 and 5.75 I know I'm low but where I live there are tooooooo many people out of work.

I asked a Bride once did you try to barter for your hall or your Wedding Dress? Answer was no, then I said I'm not the flea market either. People do NOT realize the time involved and the money spent on our equipment either. I've went to the place with one Bride I picked up a gumpaste shoe maker and asked how much it cost she said 5.00 I said it was 60.00 for the Benison shoe thing. She said oh it's just a tiny piece of metal and plastic . I said do you get the point your not just paying for cake your paying for all that goes into making and baking and decorating it. Come on now!!!!!! She caved I didn't. I can't wait for this economy to pick up when it does up goes my prices.
post #22 of 60
Thread Starter 
I don't mean to defend the client, but she did apologize after she said my price was ridiculous. I don't think she meant any offense, she just meant it would be ridiculous for her to spend that much on herself.
I do thank you all for your help. I WILL be sticking to my prices come monday. You're right; if they fight me on it at this stage, she mostly likely is the kind of person that will never be satisfied. She will never feel she got her money's worth.
Goals are dreams with deadlines.
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Goals are dreams with deadlines.
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post #23 of 60
" your prices are ridiculous" ...

you could always try replying "yes I told them the Same thing when i went car shopping/house buying but neither one of them would give me a discount wouldn't ya know"



well something like that anyways lol
i've gone crazy~ but it keeps me from going insane! heheheh
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i've gone crazy~ but it keeps me from going insane! heheheh
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post #24 of 60
Amen Gen Gen I say the same thing everytime I go to the grocery store and prices have went up , but sad thing is I like to eat. Hehehehehehhee....................
post #25 of 60
"Yes, prices are ridiculous, aren't they? My eggs have gone up 28% and my flour has gone up 35%. It's really hard for me to keep my prices this low when I'm fighting that kind of price increase." icon_rolleyes.gif

Way back in high school, when I worked at a fast food place, we had a lady come in every day and complained about everything. Nothing specific ... mostly passive complaining. Just snide comments. (Funny how she still came in everyday, though.) Anyway .... one day I drew the short straw and had to wait on her. She's looking at the menu and comments to her sidekick, "Look at that..... six cents for a slice of cheese! Isn't that amazing!" I smiled and said, "I know what you mean. I bought some cheese at the store last night for my mom and noticed it's something like 8 cents a slice! I'm think it's amazing, too, that we can sell it to our customers so much cheaper!"

(Yeah, I HAVE always been a smarta$$!) icon_twisted.gif
post #26 of 60
I think the one thing to keep in the back of your mind that day you meet her is: if she is a PIA at this meeting, then she is likely to be unpleasant AFTER she receives her cake and may ask for a refund, or bad mouth the quality of your work, just to get you to cave after the fact. Just be careful and keep reading her the whole time.
"Be kinder than necessary, for everyone you meet is fighting some kind of battle."
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"Be kinder than necessary, for everyone you meet is fighting some kind of battle."
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post #27 of 60
When I'm at a consult I have to be ready to switch from,

'I wanna get into your head and determine what kind of cake to design for you."

To:

"This is a business where I have to be careful to not commit to doing more than you are willing to pay."

These two mindsets are located way across the brain from each other--way way across deep chasms. But you gotta be ready to leap tall buildings in a single bound, forge across the swollen currents and go from one extreme to the other.

It sure isn't easy.

Do you watch Hell's Kitchen? During your consults maybe think about Gordon reaming you out for screwing up and not charging enough. Or another idea is to think about your kidlettes going without food 'cause the cupboard was bare 'cause you didn't price right.

Maybe put a photo in your folder to remind you of this conundrum--a beautiful garden & the negative of it or somethign like that--or "The Scream" or something.

Random pricing/consult thoughts for you.

edited to fix typo

if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

Reply

if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

Reply
post #28 of 60
The only reason I'm trying to placate her is that she is a referral from the caterer in town who throws lots of business my way. I am afraid if I disappoint this woman, I will disappoint my caterer friend, too.

If she is trying this with you, you can bet she is doing it to your friend also. Don't worry about disappointing them.

The only time I will quit referring to someone is if I get numerous complaints about the same issue with that person.
"We do not stop playing because we are old; we grow old because we stop playing."
Benjamin Franklin
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"We do not stop playing because we are old; we grow old because we stop playing."
Benjamin Franklin
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post #29 of 60
Speaking as a caterer......

I refer many brides/clients to other vendors. If a vendor calls me and says, "I'm sorry I wasn't able to help that person, but she really had unreasonable expectations of what things cost", *I* would feel bad that I sent a bad referral to my fellow-vendor! icon_redface.gif

If you're concerned about what the caterer thinks, just send a short email to him/her, "Thanks for the referral for the blah-blah cake. Unfortunately, she had not allocated a proper budget for the cake design she had in mind, so we were unable to work together on her project." It's just proper to thank someone for sending potential business your way AND relays the reason you couldn't/wouldn't do the cake.
post #30 of 60
Thread Starter 
Gosh, do I ever wish I had you sweet and savvy gals sitting on my shoulders when I do the consult on monday!
Goals are dreams with deadlines.
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Goals are dreams with deadlines.
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