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Can I borrow your backbone?

post #1 of 60
Thread Starter 
I have a potential client coming for a tasting on Tues for a birthday for herself (she's turning 40). We've discussed sizes and pricing on the phone and she already told me my prices were "ridiculous". I have no backbone...I just know I'm going to cave when I meet with her on Tuesday. I was only going to charge $2.50 per serving on a 12-8 square tiered cake. She wants four different designs on the four sides, so it's almost like decorating 4 different cakes! Yet, my $2.50 per slice is "ridiculous". What do I say, just dig in my heels and keep repeating (like a mantra), "my price is my price, my price is my price...."
Help!
Goals are dreams with deadlines.
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Goals are dreams with deadlines.
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post #2 of 60
Hi Cakedesigner59--------------Catch, I'm throwing you my backbone to borrow. Seriously, your $2.50 price is beyond fair. Do not, I repeat do not waiver. The fact that someone says your price is "ridiculous" shows arrogance. She is still meeting w/you so I'll bet her mission is to brow beat you. Why not nip it in the bud and give her a call to "confirm" the meeting and reiterate your $2.50 price that is not negotiable.


Let us know how it goes

Best to you
Lisa
$3.50/serving base price ----- and people will pay it!
post #3 of 60
Why are you meeting with her if she thinks your prices are ridiculous? Sounds like a waste of time to me.

Here's my take..everyone is not my customer.

Stay strong!

Minette Rushing
My Blog www.minetterushing.typepad.com
post #4 of 60
Quote:
Originally Posted by cakedesigner59

I have a potential client coming for a tasting on Tues for a birthday for herself (she's turning 40). We've discussed sizes and pricing on the phone and she already told me my prices were "ridiculous". I have no backbone...I just know I'm going to cave when I meet with her on Tuesday. I was only going to charge $2.50 per serving on a 12-8 square tiered cake. She wants four different designs on the four sides, so it's almost like decorating 4 different cakes! Yet, my $2.50 per slice is "ridiculous". What do I say, just dig in my heels and keep repeating (like a mantra), "my price is my price, my price is my price...."
Help!



Your pricing is ridiculous, it's too low! When you get together with her, tell her that you took her comment to heart, so you did some checking around, and the going rate for what she's asking for is at least $3.50 a serving. Then thank her for drawing your attention to the fact that your pricing was so ridiculously low! icon_biggrin.gif

Just remind yourself that if you went to the grocery store to get your ingredients, they're not going to give you a break on the price if you tell them that their prices are "ridiculous."

Why is she doing a tasting if she thinks your prices are too high, anyway? You know she's going to come in and try haggling with you. I see a big waste of time in your future. Don't give in to this person, or she'll tell all her friends that you're the sucker who can be bullied into a lower price! Then you'll have a whole bunch of them calling to harass you!
post #5 of 60
She's psyching you out ... and it's working. She's put you on the defensive and you're on the edge of the cave, practically ready to cave.

"not everyone can afford me, and that's ok."

I would start by asking her how many people and much she wants to spend. Total. Then let loose with a big exasperated sigh, pick up your pencil and pan, lean back, start doodling on the notepad, slightly shake your head, and say, "well, let's see what you can get for only that much."

YOUR turn to psych HER out. icon_twisted.gif
post #6 of 60
Yeah what Lisa said--here's you a script:

Call her tonight and say that you wanted to go over your policy before the consult.

'I wanted to be sure you understood that for this size cake there's a $125 non-refundable retainer to book your cake with the balance due two (or three) weeks in advance of the date. I cannot hold the date without the retainer. Will that be a problem for you?'

If the date is within two weeks then she needs to bring it all. She's had 39 years to get this ready--no excuses.

So in that case you say:

'I understand that your birthday is October 15 so since it's within the two week window here I will need the balance in full in cash at the consult~that's two hundred and fifty dollars for the cake and twenty five dollars for the delivery for a grand total of two hundred fifty dollars depending on the design you choose of course.'

Say,

So since you called I wanted to be sure you were aware of my terms.
Do you have any questions, is there anything else I can do for you?
So looking forward to getting together Tuesday.


And screw it if she doesn't book~~use this as a practice session, seriously.
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

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my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

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post #7 of 60
K8Memphis, don't you mean the grand total of the cake would be 275? 250 for the cake + 25 for delivery = 275. I just didn't want the OP to get confused.

OP, the ball is still in your court. She's requesting to meet with you. She's asking you for your talent and services. Stand your ground, if you lower your price you're just lowering your own sense of worth. If she actually thought your prices are ridiculous, she would go elsewhere to get cheaper cake.

Perhaps you should have directions to the nearest Walmart on hand for her.
"Focus on what you share in common, learn from what makes you different, support each other through struggles, and celebrate each others' success."

Check out my buttercream rose tutorial!
http://www.youtube.com/watch?v=kGa5j46Z05c
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"Focus on what you share in common, learn from what makes you different, support each other through struggles, and celebrate each others' success."

Check out my buttercream rose tutorial!
http://www.youtube.com/watch?v=kGa5j46Z05c
Reply
post #8 of 60
I might be inclined to include information along the lines of "Since you've indicated my pricing might be out of your range, I wanted to review about where the quote is going to come in at, before I go to the trouble and expense of baking these free samples cakes, just to have you throw me to the curb and end up ordering a sheet cake from Walmart."
post #9 of 60
Bwahahaha....see, I'd have been done at "your prices are ridiculous!" Seriously, how is that appropriate to say to a person of business?
post #10 of 60
Quote:
Originally Posted by indydebi

I might be inclined to include information along the lines of "Since you've indicated my pricing might be out of your range, I wanted to review about where the quote is going to come in at, before I go to the trouble and expense of baking these free samples cakes, just to have you throw me to the curb and end up ordering a sheet cake from Walmart."



Yeah. What she said. I think some of us know by now that what she has already exhibited is a sure sign of PITAish behavior to come. I cut those people loose before we even meet. Ahhhhhh! And have never regretted it!
post #11 of 60
I don't even understand why you are giving her a tasting! I just don't. She said your prices are too high, you should have said, "I understand. I hope you can find someone who meets your needs. Good Luck" & then click. You so know she is coming into hussle you. AnNd by they way, your prices are really cheap!. I just don't get it...
post #12 of 60
Quote:
Originally Posted by Rose_N_Crantz

K8Memphis, don't you mean the grand total of the cake would be 275? 250 for the cake + 25 for delivery = 275. I just didn't want the OP to get confused.



Thanks --yes for sure. Duh on me.

I like how Indy put it too.

But seriously, get a script and practice and let her freaking have it. She doesn't get to insult you and rob you.

If she's letting you know in advance she's going to be a pia, pain in the ass her right back~that might not be good grammar but it's great fun, very empowering.
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

Reply
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

Reply
post #13 of 60
OP you need to cancel this consult.....this person is sure to be a thorn in your side and you'll regret taking on this order.

Not every person will be able to afford your cakes, you can't lower your price just because someone tells you they're "ridiculous". That would be ridiculous.
post #14 of 60
Save your samples. Dump this client.

Theresa icon_smile.gif
post #15 of 60
i'm so sick of peeps trying to be bullies to get their own way.
i wouldn't have booked a tasting....what's the point?
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