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Customer tossed my cake??! - Page 2  

post #16 of 97
Quote:
Originally Posted by Acupcakenameddesire

...what about doing the whole "customer is always right"

I think the only people who honestly believe this anymore are the people who are trying to get a refund for some bogus reason.

I'm starting to agree with what I saw in another thread in the last couple of days: What the heck is going on? There's seems to be a lot of buyer's remorse syndrome going around!
post #17 of 97
Quote:
Originally Posted by kim62808

Maybe once she saw the cake she did have buyers remorse . Maybe she was expecting alittle more than what she got and wanted a way out of a waisted 130 $ In our area Ihave seen alot more cake for that price ??? I don't know . But if she saw photos of your work , well then she just has to eat the 130 . And go to walmart next time . { ps I dont sell cakes so not sure I just make them for fun .



Did she know the size of cake she was getting? I know in my area i would be hard pressed to get half that amount and unless they told me to keep the change i would try to get them the 12 dollars back...i think it was buyers remorse too...for 130.00 i would sure try to make it work!! icon_biggrin.gif
post #18 of 97
I have a $150 price minimum...with a delivery fee. I think she got a good price. There is another decorator on here who sells a lot of 6" cakes for $75. THAT'S her minimum. If you can't afford something or you think you are not getting your monies worth (6" and cupcakes, which by the way average $3.00 WITHOUT the monster faces) for $130, then just don't order. Don't order it & then come up with ways to get you money back.
post #19 of 97
Maybe I'm crazy but if I spend $100 or more on cake (I don't...I make them...haha...but IF...) I would NOT throw it out on account of a hair! Or an eggshell (which grosses me out worse than hair)...or anything else. I"d throw the one piece away and keep the rest!

That's crazy, even if it WAS your hair...and it wasn't!

(BTW customers finding hair always freaks me out that they will find MINE one day...)
post #20 of 97
The only way she could have found a hair on the 'bottom', besides turning it upside down, was if she had cut it and when she removed the slice it came out with it. And if that was how she 'found' it, it could have been attached to the knife or lifter she was using as well.

Some people mistake brown for a shade of red - my brother is 'close tone color blind' - he knows red from green from yellow, but he sees medium (auburn) red as medium brown.

I'm not trying to defend the customer, just pointing out that what she calls brown (at a quick glance - I doubt she examined it closely) could have been red. And, I'm not accusing the OP of it being her hair, either.
But, like others have said, considering it was a few days later, it was probably buyer's remorse.

Does anyone have a clause in their contracts that says cakes must be returned if any problems/complaints? You can't complain if it was all eaten, can you? Any store needs proof before offering any kind of refund/credit.

Please let us know her response, if any.
Always be sincere ... whether you mean it or not!

Everything slows down with age ... except the time it takes for cake to reach your hips!!
Always be sincere ... whether you mean it or not!

Everything slows down with age ... except the time it takes for cake to reach your hips!!
post #21 of 97
I'd freak out only if it was a short 'n' curly....ack!
"Be the change you want to see in the world."- Mahatma Gandhi

miniature cake tutorial

http://www.youtube.com/user/MyNewSneakers?feature=mhsn
"Be the change you want to see in the world."- Mahatma Gandhi

miniature cake tutorial

http://www.youtube.com/user/MyNewSneakers?feature=mhsn
post #22 of 97
What if she is saying a hair was on the bottom as in on the bottom boarder.
Hair happens. The only way to keep it from happening is to wear your hair back and covered. And inspect the cake and box before packing it into the cake box. thumbs_up.gif
¢¾Sarah
¢¾Sarah
post #23 of 97
all4cake....the bad thing is with me, I have perfectly normal brunette hair but on the back of my neck, its short and curly!!! My family always jokes about it. Anyway I live in fear that I'll lose one in the wrong place and at the wrong time. haha.

I wear my hair back but I also try to lint roller my clothes before baking because I tend to shed on my clothes while brushing my hair or whatever and eventually the hair finds its way into something. I have had a few close calls. Ugh.
post #24 of 97
I pull my hair back in a ponytail & I cover it with a scarf. I am very paranoid about hair fallin...actual I'm paranoid about all kinds of sanitation when it comes to making a cake. I wash my hands every time I touch & do anything. So of course I have the nice dry hands of a 70 year old! icon_biggrin.gif
post #25 of 97
Thread Starter 
WOW! You guys who said that the price was a lot must have to work so hard for so little! The charge itself was not $130, it ended up being something like $93 ($3.88 per serving!) and then, it was the stand plus tax and the large 'tip' the husband gave me made it end up at around $130, so it wasn't the cake that cost that much, really though looking back, I think I actually undercharged on this one because there were a lot of details and hand painting, etc. The customer was aware of the size AND how many it would serve from the get-go. But you know, when we say 6" cake, I think maybe people just don't really realize that is little! The other thing is that she actually needed MORE cake! She said she needed another dozen cupcakes but didn't want to spend the money so she would just buy them from the grocery store...it is totally probable that she thought since she had spent 'soo much' already that she would just cut slices really small and get enough for everyone out of the cake...what she didn't get is that the serving size is already small! This is just fishy to me! That doesn't even go into the fact that she waited to email for a couple days. I haven't emailed her my response yet, but I really wanted to know what you thought on what I wrote, or if anything else needs to be included. What would YOU say??
post #26 of 97
Thread Starter 
Oh, that is the other thing, I have very short hair and I NEVER touch it or brush it or anything like that...and really, it is just the kind of hair that doesn't fall out unless I am scrubbing it in the shower or something...
post #27 of 97
Quite frankly, I would not tell her the color of my hair unless she puts in writing first her complaint about brown hair. Then you have a paper trail case. She could say "Oh, I meant red" when everything is verbal. Then she could say it ruined my party, my time etc, etc, etc and that could run into $$$ being asked for from her. People are more litigious today than ever. Cover your bum!
"Making Your World Sweeter, One Cupcake At A Time"
"Making Your World Sweeter, One Cupcake At A Time"
post #28 of 97
Thread Starter 
it is in writing, it is an email. I have it saved in my box.
post #29 of 97
i think if they find a hair, they need to keep the cake and show you the offending hair....people can say anything.....it could have been anyones hair.

sorry this happened to you.

it sounds like they are trying to recoup some money
post #30 of 97
Good for you. I hope it goes nowhere.
"Making Your World Sweeter, One Cupcake At A Time"
"Making Your World Sweeter, One Cupcake At A Time"
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