So gals, have my very own first issue with a customer. I made a Where the Wild Things Are cake and cupcakes this last weekend. Something struck me as strange right from the start in that it was not really that costly of a cake, but the customer wanted to pay for only half up front and then the rest at delivery. Also she wanted to buy a stand from me and even though I had mentioned that it was not white like the others she had in mind, but silver (basically cake drums with a fanci-foil covered styro glued together) that she could buy it from me if she wanted to, well she apparently was desperate, so she did. Well when I arrived to drop off the cake and stand on Saturday at 8:45am (a good 4 hours before their party) the lady I had been dealing with never even came to the door. Her husband and son answered and the husband akwardly took the cake like he had no idea what to do with it, and then asked me if they owed me any money. I told him yes and what the total was and he gave me money in $20's and it ended up being more than the total by $12. I was just thinking, nice tip, right. Well, come to think of it, he DID look at me funny, but I do not carry change with me and so didn't offer to give any back, etc. because I couldn't. So as I am walking away, I can hear they are visually pleased with the cake, etc and I am thinking great! They are happy, as they should be really, because it was a CUTE cake! Anyway, fast-forward to today, TWO entire days later! The lady emails me and says "FYI: The Max cake had a brown hair on the bottom of it, so we had to toss it." Nothing else. If you were her and this had happened would you have not contacted me right away?? Furthermore, the REALLY strange thing is that I do not have brown hair, I have RED hair and I am the ONLY one who works with or comes in contact with my cakes. Come to think of it, her husband had brown hair! lol Not to mention that it was on the bottom of the cake? Have you EVER heard on anyone inspecting the underside of a cake before? How would she even do that anyway?? I don't know gals, do you all think that maybe this gal was just a victim of buyer's remorse and really didn't have the money to spend on the cake in the first place, and THEN to find out that the stand wasn't what she maybe had pictured (even though I TOLD her that!) and with the fact that her husband paid me $12 more even, maybe she was trying to recoup something?? She has not asked for anything yet, but I have not decided how to respond. What would you do?? Mention that my hair is RED?? What??
post #1 of 97
9/28/09 at 9:58pm