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refund question - Page 5

post #61 of 123
9/26/09 at 12:37pm
I just want to make a comment...not directed toward the bride or anyone else...but more generated by the statement stated made by bride about the money spent ...for that amount of money (OSLT).


Regardless of how much MOST brides spend on the cake...whether it's 100 dollars for cost of supplies to a friend or 5000 dollars to an in demand decorator, if it ain't what she wanted, there's gonna be issues(there's many on CC that's made cakes for cost and the b-t-b is evading them at collection time). The ones I've dealt with are basket cases ...a great big ball of emotions. It may seem bigger to her than it really is because of all the stress leading up to the event has reached a head.
"Be the change you want to see in the world."- Mahatma Gandhi

miniature cake tutorial

http://www.youtube.com/user/MyNewSneakers?feature=mhsn
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"Be the change you want to see in the world."- Mahatma Gandhi

miniature cake tutorial

http://www.youtube.com/user/MyNewSneakers?feature=mhsn
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post #62 of 123
9/26/09 at 1:02pm
This is the reason I sketch every cake I do no matter how small and I attach it to the order form. I also send a copy to my client so they can approve it.

edited to add:

I think the $200 was a good amount to refund. The colors were correct, even the fading was correct. Just applied incorrectly.
www.bakingsweetmemories.blogspot.com
www.bakingsweetmemories.com

Links to 2 tutorial lists put together by Rylan http://docs.google.com/View?id=dgd3zhjt_1csrsmchq
http://docs.google.com/Doc?docid=0Aa7sxcRt_novZGdkM3poanRfMTBmcjU0cXZjNA&hl=en
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www.bakingsweetmemories.blogspot.com
www.bakingsweetmemories.com

Links to 2 tutorial lists put together by Rylan http://docs.google.com/View?id=dgd3zhjt_1csrsmchq
http://docs.google.com/Doc?docid=0Aa7sxcRt_novZGdkM3poanRfMTBmcjU0cXZjNA&hl=en
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post #63 of 123
9/26/09 at 1:04pm
Kory, I just wanted to say...so sorry this happened to you. I hope it gets resolved quickly. Your cakes are fabulous btw.
The life so short, the craft so long to learn...(Chaucer)
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The life so short, the craft so long to learn...(Chaucer)
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post #64 of 123
9/26/09 at 2:46pm
If she was matching the cake to her husband's bike and explained and explained it, why didn't she include a photo of the bike? I think how it was handled was fine. I would have given back $150 certificate tops. Brides do indeed talk. She will get a steady diet of difficult brides who order more than they can spend so that they can get back 10 or 20 % back after the fact. The cake was eaten, the cake was the right colors. The topper fell off? Once the cake is delivered and signed off it is now their responsibilty to care for it. The whole "a gift for my husband?" Please. Boys like toys not foo foo dessert.
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post #65 of 123
9/26/09 at 3:34pm
Quote:
Originally Posted by indydebi

To add to Doug's observation, I'd heard many many years ago that to refer to a wedding day as "the biggest day of a woman's life" is saying that she has nothing to look forward to. This is it. Downhill from there. She has nothing else to contribute in her lifetime. Zip. Nada.
.



Zero. Zilch. Because the happiest day of my life was the day I finished with carpools. No more car loads of antsy, loud, smelly, whiny kids in the cold, heat, rain, and snow! Weddings, births, momentous occasions rank after that day.

I'm gonna go out on a limb here, and suggest that those of us over a "certain age" are much less tolerant of all the bride drama.

Can we see a picture of the cake?
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post #66 of 123
9/26/09 at 3:45pm
" I brought two people with me to make sure I got the point across that I wanted a single fade to mimic his bike. When we left your bakery all three of us were under the impression everyone had agreed to a single fade."

??? She was SO SURE from the initial meeting you wouldn't get what she wanted so she brought not one, but two people to get her point across??? She's making it sound like she had no faith in you from the beginning.

AND:" Looking back on my wedding day that should be the happiest day of my life all I can remember is how nothing went right because my main focus point was so wrong. " Shouldn't her main focus point that day have been HER HUSBAND??? Not the cake, the flowers, the meal, etc., her husband!
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post #67 of 123
9/26/09 at 3:47pm
"I'm gonna go out on a limb here, and suggest that those of us over a "certain age" are much less tolerant of all the bride drama. "

ha! I'm 25 and I have absolutely NO patience for bride drama. You're getting married, the rest of the world isn't.
www.forheavenscakes.webs.com
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www.forheavenscakes.webs.com
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post #68 of 123
9/26/09 at 4:00pm
Quote:
Originally Posted by Alaskahsm

Okay, I'm not trying to start anything, but I know it probably will and I know I am also a new person, so it will seem strange me saying this, but here goes.

Most of the people that are saying give full refund or give huge refund, seem like they are newer people here. Do these people own business or just hobby bake? If you were running a business do you really think you would give a full refund for a small mistake like that? Come on, I don't even run a business, but I know that's not how it works.

I also live in Anchorage. I have been to Kory's store and talked with her. She is a very sweet and honest person. I think what she has done is commendable. She is trying to make her mistake right and I think she is a class act for how calm she is taking all of this.



I am a business person and I suggested the 50% refund just because my gut tells me that's what I'd do. I think Kory did the thing she feels is correct and I don't have any argument with that. Each business person has to decide what they think is right in these situations. I do think that this custmomer is a loss regardless of what she does. A refund would be to make me feel like I'd done the right thing to make up for the mistake. More for me than for the customer, frankly. I'm sure Kory has beaten herself up six ways from Sunday already. Now she can move on with a clear conscience. Eventually, the bride will also put it all in its proper perspective. It'll probably become one of those funny stories families tell for years to come about all the things that went wrong at their wedding. They'll all chuckle and wonder why they got so bent out of shape at the time.
It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
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post #69 of 123
9/26/09 at 5:10pm
Quote:
Originally Posted by Clovers

"I'm gonna go out on a limb here, and suggest that those of us over a "certain age" are much less tolerant of all the bride drama. "

ha! I'm 25 and I have absolutely NO patience for bride drama. You're getting married, the rest of the world isn't.



i'm 20, and though i have yet to personally experience this kind of drama, i'm already getting annoyed with it just by reading all the scary posts about it!

i'm a nonbeliever in marriage because of a lot of reasons, but all the drama that goes into a wedding for a piece of paper is certainly VERY off putting to say the least!
"Every child instinctively knows what many adults have long since forgotten: Our differences are not something to be tolerated, they are something to be celebrated."
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"Every child instinctively knows what many adults have long since forgotten: Our differences are not something to be tolerated, they are something to be celebrated."
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post #70 of 123
9/26/09 at 6:07pm
Now I know why we went to Vegas got married at 2:30am and had a cupcake afterwards..... icon_wink.gif

I think it's crazy to give your wedding cake as a gift to your spouse, who the hell does that anyway??? Almost all people who have a good size wedding have a wedding cake, so why would you give the cake to your new husband as a gift anyway??? My hubby would look at me as if I'd last my dang mind if I told him that the cake was his gift!!!

Not that I've had a big wedding, but I always thought you did the cake around the colors of your wedding. Did they do the whole wedding color theme in the colors of his bike??

Also I agree with Doug, who uses something your going to cut into and eat as the "main" focal point of the whole wedding. I always thought that should be the bride and groom themselves not the cake. Yeah sure you might look at it and tell somebody it was pretty/beautiful/nice/ugly.....ect.....ect..... but other than that most people don't pay that much attention to the cake until it's on a plate in front of you while your eating it. (by the way....Doug I totally agree with you on many points that you said)

I have to say that reading the bride/cake drama makes me happy to be the proud mommy of three boys....hee hee hee hee it won't be something I have to deal with. icon_wink.gif
The very best three things I've ever done in my life are.....Ty William-4/4/95, Bryce Julius-10/17/03, and Preston Scott-5/4/09......my three sons......
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The very best three things I've ever done in my life are.....Ty William-4/4/95, Bryce Julius-10/17/03, and Preston Scott-5/4/09......my three sons......
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post #71 of 123
9/26/09 at 6:10pm
p.s. for you lovely ladies who do wedding cakes.......if I have a daughter n law who ever acts this crazy over a cake and let's it ruin "her" day, I'll smack her a good one for all you! icon_biggrin.gif LOL!
The very best three things I've ever done in my life are.....Ty William-4/4/95, Bryce Julius-10/17/03, and Preston Scott-5/4/09......my three sons......
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The very best three things I've ever done in my life are.....Ty William-4/4/95, Bryce Julius-10/17/03, and Preston Scott-5/4/09......my three sons......
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post #72 of 123
9/26/09 at 6:17pm
Quote:
Originally Posted by Mommy2ThreeBoys

My hubby would look at me as if I'd last my dang mind if I told him that the cake was his gift!!!



icon_lol.gif
"Every child instinctively knows what many adults have long since forgotten: Our differences are not something to be tolerated, they are something to be celebrated."
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"Every child instinctively knows what many adults have long since forgotten: Our differences are not something to be tolerated, they are something to be celebrated."
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post #73 of 123
9/26/09 at 6:46pm
You are being more then reasonable...but really I was just posting again so I can tell you I think your cakes rock the shiznets!!!!!!!!!!
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post #74 of 123
9/26/09 at 7:50pm
Thread Starter 
Wow, I go under for a typical Friday all nighter and come back to CCWWIII! lol

Still haven't heard anything else from the bride but thanks for the support and suggestions, all! I will keep you posted. I attached the cake pic so you can see that, no, it was not a monstrosity icon_smile.gif I wanted to take pix of the destroyed cake but there was too much going on and as luck would have it when we went to go make the replacement cake, there wasn't enough buttercream so we had to de-fondant and scrape down the first cake just to get that! (we use SMBC so it would have been no less than 40 minutes for a new batch) There wasn't much more than a pile of crumbs by the time we were done.
LL
www.superstarpastrydesign.com
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www.superstarpastrydesign.com
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post #75 of 123
9/26/09 at 8:01pm
Okay, after seeing this cake, I think it's beautiful!! I actually think this way is prettier than it would be if it started off one color and faded into the next. I love it!
The very best three things I've ever done in my life are.....Ty William-4/4/95, Bryce Julius-10/17/03, and Preston Scott-5/4/09......my three sons......
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The very best three things I've ever done in my life are.....Ty William-4/4/95, Bryce Julius-10/17/03, and Preston Scott-5/4/09......my three sons......
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