refund question - Page 3

Originally Posted by kakbiz

Hear is my thought on the whole situation. It was a terrible mistake which was not the brides fault at all. It seems that the wording on the contract was not clear again not the brides fault. There was no contact with the bride after the initial meeting to discuss the cake even though months had passed. I realize you may not want to eat the cost of this cake but, it may be the best thing for your business to refund her the whole amount. If the bride is happy about how you rectified the situation she will sing your praises to her friends and family even though it was not the cake of her dreams. If she is doesn't like way you handled it she will bad mouth you to all of her friends and family who will also bad mouth you. You may end of losing a lot of business which in the end would probably be more than the amount of her cake. Is there any way you could make her a mini version of the cake she ordered? This way she gets her cake but just a smaller version just a thought.
I really do feel bad that you have to deal with this whole situation and hope everyone is happy with the final out come.

B

Originally Posted by K8memphis-

To me the idea of making oneself prostrate before the bride to absolve yourself from the sin of making hard earned money producing her cake and the added gall of actually trying to keep most of it is genuinley on my last nerve. In this case for two cakes.

The bride should be thanking her for saving the day.

50% refund is way too much. Kory mighta even settled there depending on what the bride initially said.

Here's what mighta happened--6 mos ago groom is wanting to cancel cake 'cause it cost so much--bride talks him into it--bride designs a tribute to him because he saved her from the embarassment of no cake--Kory slightly missed the mark--bride can now recoup--groom is now finally getting happy about this if he cares at all.

That is pure conjecture on my part.
But why would a bride design her cake after the guys vehicle?

Originally Posted by Doug

a) bad situation, well handled by you, KoryAK

b) re -- "elsewhere day after" -- not in this day and age where the wedding is often a mere formality after months or years of "living together" -- which by my generation (at least this is what we were taught and I still believe) is really "living in sin"

c) "it is focal point" -- when will brides learn that the cake is NOT the focal point but a pretty and very temporary decoration???? the focal point should be the commitment to a loving spouse and long life together. further -- yep, it's eye-candy for a few brief moments (really now, who as a guest, except present company, truly pays any long term attention to the cake?? most more interested in other things (gossip, trash talking, the open bar, the cheese plate, etc.) and then it's true "value" is revealed -- how good it tastes. -- we're there to eat it not turn it into a living memorial to the wedding.

d) "in the car" -- can we spell in all caps, bright red flashing neon letters SPOILED ROTTEN!

e) "my gift to my husband" -- when will the Venus side "get it" - the Mars side likes things it can keep as gifts -- just like Venus side likes diamonds! -- tho' give Mars side things like accessories for the bike, tools, tech toys, etc. Yes, the cake is a nice temporary gift -- but that's just it -- it's temporary --- give Mars something that will be there day after day (come on now, remember Mars is the side that will hold on to a fav. t-shirt for 20 years if at all possible!) and further more -- is the best gift of continuing love and understanding -- ::cue Tammy Wynette:: -- that you will Stand By Your Man?

Originally Posted by JodieF






So brides should pay whatever they're charged and be grateful for whatever cake they get? Any cake decorator is being paid for a very specific service, which is to produce the cake they agreed to make for a specific price, at a specific time. It's that simple.

Quote:

Honestly when I did get to see the cake I cried. There was supposed to be a big unveiling to my husband but it didn't get to happen because the cake was late, and when he did get to see it I had to explain that it was supposed to be the colors of his bike and that the tier fading was supposed to be one fade over the cake because he didn't see it. There is nothing that can be done to go back and change it I understand that but had I known from the beginning that this is how my wedding day was going to turn out I would never have paid for that. I don't mean to attack you, the actual cake tasted great, it just wasn't right in any other way. We paid a lot of money for the cake and paid everything before we got to see the final product because I trusted your bakery, I just wish it would've lived up to the price we paid. I don't know how we can make this right but we are open to any suggestions you may have.

Originally Posted by JodieF





So brides should pay whatever they're charged and be grateful for whatever cake they get? Any cake decorator is being paid for a very specific service, which is to produce the cake they agreed to make for a specific price, at a specific time. It's that simple.

Originally Posted by kakbiz

I also do not think giving a full refund will bring in people wanting to get free cakes.

Originally Posted by indydebi


Oh boy, what planet have you been living on?

Dont' you kid yourself! Word spreads fast with comments such as "Psst!! Let me tell you how it works. All you have to do is go back and cry about how it ruined your day and you'll get your money back! She does that all the time!" Unfortunately I know a lot of people who live their lives trying to get something for nothing. My favorite aunt, who is in her 80's now, is famous in our family for the freebies she has gotten her entire life just by being a PITA. And I've spent most of my life listening to her educate people on how to get the freebies.

Dont' start out with rose colored glasses.