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How many got refunds~How many sued? - Page 3

post #31 of 36
Thread Starter 
For sure Indy, and I'm not a volume or full time caker by any means at this time. So while contracts are vitally important I err on the side of fat free & light ones.

icon_biggrin.gif

I say this at every consult--Worry about the ring bearer, worry about the florist, worry about out of town guests--don't worry about your cake I will take care of everything for you.

In other words--do not freaking bug me icon_biggrin.gif
And like about 100% of the time they don't bug me.
knock on wood plastic pillars
I was addicted to the Hokey Pokey, but I turned myself around.

 

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I was addicted to the Hokey Pokey, but I turned myself around.

 

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post #32 of 36
K8, I think someone would have to have brass ba!!s to bug you icon_biggrin.gif
post #33 of 36
K8: I'm with you. My contract is part of my order form and it's only one page long. It covers the important things like payments and non-refundable deposits, etc. I don't have lines on there for acts of God, humidity, drunk relatives, or anything like that. I'm sure that I will add all that stuff the second any of it comes back to haunt me though icon_biggrin.gif I used to have people threaten to sue me all the time when I managed a restaurant though over really dumb stuff. As soon as they mentioned suing me I informed that I was no longer able to speak to them and all conversations would need to be directed to my lawyer. My lawyer never heard from any of them. Sometimes you have to call people's bluff. icon_lol.gif
post #34 of 36
Thread Starter 
Go CakeMaker Go CakeMaker.

I mean at the consult I want to avoid getting myself and the bridal folks freaked out with all the what ifs and what I'm gonna do about it. If there's an earthquake and the Mississippi overflows my house and...(which they just found a new giant fault in my county yikes...omg...)

I want to reasssure them they just bought a dynamite cake and everything's gonna be ok. It's goes against my nature to mention potential disasters and the conclusions I've drawn from idiots that have gone before.

Yes all those instances shape the way I do business going forward but I'll cross that bridge when I come to it, if I come to it with her.

Just because something happened doesn't mean I should alert every future customer to that unfortunate event in writing. I survived that initial occurance I'll survive the next.

Having a contact like that to me is not security against idiots, it kind of relives them and credits their stupidity--

Anybody still thinking about that new fault line? I am.
At my consults I don't wanna mention scarey and stupid stuff dumb people did previously.

Let me say that I've never seen anyone else's contract so I'm not referencing any one person, certainly not Indy or anyone else who has a detailed contract--I just have a real simple straight forward one.

But I'm not gonna let less than 1% of my customer base become documented conversation bullets immortalized at every future consult.
I was addicted to the Hokey Pokey, but I turned myself around.

 

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I was addicted to the Hokey Pokey, but I turned myself around.

 

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post #35 of 36
Quote:
Originally Posted by K8memphis-

I want to reasssure them they just bought a dynamite cake and everything's gonna be ok. It's goes against my nature to mention potential disasters and the conclusions I've drawn from idiots that have gone before.



I like the reassuring part! thumbs_up.gif when I review my contract with them, I do it in the sense of "Now you'd think that all we have to do is agree that I'll make a cake and you'll pay for it. Unfortunatly, we have some nuts out there that make a long contract necessary....." I review it and explain what it means to them and I explain why I had to add that clause. Most of them laugh and are in shock at the things I've gone thru.

Bottom line is I tell them, "If there is any part of this that you're not sure of or makes you uncomfortable, let's talk about it and modify it so it works for us. A contract is suppose to make both parties feel good about the deal .... it's not suppose to make either on of us nervous."

I think that's my version of reassuring them. When they leave laughing and with smile on my face, then we dun good! thumbs_up.gif
post #36 of 36
Thread Starter 
No worries--we're all different and it's all good.

I like the way you word it.

icon_biggrin.gif
I was addicted to the Hokey Pokey, but I turned myself around.

 

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I was addicted to the Hokey Pokey, but I turned myself around.

 

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