Cake Central › Cake Forums › Cake Talk › Cake Disasters › How many got refunds~How many sued?
New Posts  All Forums:Forum Nav:

How many got refunds~How many sued?

post #1 of 36
Thread Starter 
Of allll the cakes you've ever done, just estimate--

1.) How many incidents of a complaint that generated a legitimate refund?

2.) How many times were you sued or for really threatened with a lawsuit?

3.) How many cakes have you done give or take a few.

I'm just wildly curious.

Mine are:

1.) one

2.) zero

3.) jillions, got both the shoes off & still can't count that high like 35 years ish worth off & on.

if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

Reply

if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

Reply
post #2 of 36
1. 0
2. 0
3. Thousands (no way to properly estimate)

I've had one cake disaster (3 top tiers slid off the bottom tier during transport - but it was served from the kitchen instead and the rest of the cake was fine), but they didn't ask for any money back and I was more upset than they were. I offered a refund, they declined.
It's what you learn after you know it all that counts.
Reply
It's what you learn after you know it all that counts.
Reply
post #3 of 36
Will get back to you in 2 weeks on this one - i have a bride who still can't *decide* on final numbers - final colours - final theme -
Fortunately i can - *insert evil laugh here*

four consultations -
four phone calls this week - so far -
A groom to be who apparently knows more about *caking* than me - icon_confused.gif
He works in a hardware store - so of course he does - icon_confused.gif
The future BIL who lives in England - lets not forget his imput - icon_eek.gif
And the future MIL who said - *if it was up to me i would go with .............*

In the key of E - let us all sing along now.........

HAPPY DAYS ARE HERE AGAIN,
THE BRIGHT SKIES ARE CLEAR AGAIN .....TRA LA LA LAAAAAAAAAAAA

icon_rolleyes.gificon_rolleyes.gificon_rolleyes.gificon_wink.gif

Bh. icon_smile.gif
post #4 of 36
1. 0
2. 0
3. probably 200 - I just started doing this a couple years ago
"Mmmmmmmmm donuts." - Homer Simpson
Reply
"Mmmmmmmmm donuts." - Homer Simpson
Reply
post #5 of 36
1. one, but I gave them the refund before they asked for it ( I put the wrong filling in one tier of their cake)
2. none
3. over a thousand.

If you're trying to prove that nobody gets sued for cakes, though, I do know a couple of bakers in my area who did get sued about their cakes for one reason or another. I saw one of the cakes and they defintiely needed to be sued for it! icon_lol.gif It can happen...
post #6 of 36
Thread Starter 
No I'm not saying never. I'm just trying to say chill out on the, 'Omg I'm gonna get sued let me add another page to my contract' thing. Sure people do get sued but I'm just wanting to establish frequency.

I think we hit the 'gotta refund & make nice' button first and it works for the most part--I mean not too many circumstancs warrant more than that unless it's a health issue huh.

if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

Reply

if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

Reply
post #7 of 36
1. 0
2. 0
3. a few icon_wink.gif

Ya know, a good sound contract and real skills to make it able to walk the talk are invaluable. Real honest to goodness disasters aside, that can happen to anyone. And the backbone to tell someone their design ideas are impossible with the medium they desire (ex. using BC when fondant is clearly the only way to do it justice).
post #8 of 36
1. Refund - I discounted the cost just recently, because the picture didn't come out (EI printer wouldn't work).

2. Sued - None. Just starting out - family mostly.

3. Made - About 30 (no wedding cakes, thou) - like I said, just starting out.

Jamie, I totally agree. Don't promise what you can't deliver - either thru your ability or just because it can't be done (as requested, in some cases). I may be new to caking, but I've been around long enough to know that it's better to be straightforward, than have a disappointed client, and a bad rep.
Always be sincere ... whether you mean it or not!

Everything slows down with age ... except the time it takes for cake to reach your hips!!
Reply
Always be sincere ... whether you mean it or not!

Everything slows down with age ... except the time it takes for cake to reach your hips!!
Reply
post #9 of 36
1. 0 Thankgoodness.

2. Never been sued or threatened

3. How many cakes?!?!? I don't even know! Theres no way I could count. I've been doing this on & off for 19 years.

Costumeczar I would love to know who got busted for their cakes in this area. I'm not surprise and can only imagine icon_lol.gif I know, I'm just being nosy!
post #10 of 36
Oh shoot...I just lied. I did give a woman some money back once. She thought I was crazy, but I dismissed her protests withs "I know what I am delivering today is not up to my standards, and I feel I must discount some money" Something to that effect.
post #11 of 36
Quote:
Originally Posted by K8memphis-

No I'm not saying never. I'm just trying to say chill out on the, 'Omg I'm gonna get sued let me add another page to my contract' thing. Sure people do get sued but I'm just wanting to establish frequency.

I think we hit the 'gotta refund & make nice' button first and it works for the most part--I mean not too many circumstancs warrant more than that unless it's a health issue huh.



Nah, I don't worry too much about getting sued, but I'm also willing to be reasonable and refund money if the case does warrant it (I've also been unwilling to refund if the situation didn't warrant it!)

I just rewrote my contract because I had a REALLY weird June, and I realized that a lot of things that happened weren't specifically covered, so I just rewrote it to make everything clear. As much to cover my expectations of my clients as to clarify what I would be expected to do for them.

I think that most people won't sue you if you're reasonable on how you respond to complaints, but there's always a nut out there who could turn around and bite you in the butt. I have insurance and contracts for the same reason that I have car insurance...I don't expect to get into an accident, but I want to be covered if I do. The people I know who were sued were definitely on the "not reasonable" side of it, so they let the situations escalate to that point.

I also think that if we pay attention to our inner "psycho radar" we could probably avoid a lot of problems in the first place. If someone strikes you as odd from the get-go, it might be a good idea to be booked on their date! icon_wink.gif
post #12 of 36
Thread Starter 
Quote:
Originally Posted by costumeczar



I also think that if we pay attention to our inner "psycho radar" we could probably avoid a lot of problems in the first place. If someone strikes you as odd from the get-go, it might be a good idea to be booked on their date! icon_wink.gif



True that-- the the inner psycho radar is very important

icon_lol.gif

if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

Reply

if you had your own tv show what would be your favorite commercial/sponsor

i think i'd like ghirardelli and hershey for starters...

Reply
post #13 of 36
0
0
after 12 years, I have no earthly idea

I did a partial refund for a one year anniversary cake that was supposed to be square and I made round. She didn't ask for it, but I felt it was the right thing to do.
post #14 of 36
1. 0
2. 0
3. A lot. I couldn't keep track of it if I tried!

I usually fall prey to the honesty thing. I will tell someone in a minute if I have NEVER done something before. I am usually the one to criticize my own work, while others will love it. But I can always see every flaw, even if it turns out just the way the asked for it. And I have done some cakes I thought were too ugly for words, too! LOL
Hoping to one day have a shop of my own!


Proud Mom to Alania(21), Angelica(20-Go Wildcats!), & Tyler(14)!
Proud Army wife to Tony!!!
Reply
Hoping to one day have a shop of my own!


Proud Mom to Alania(21), Angelica(20-Go Wildcats!), & Tyler(14)!
Proud Army wife to Tony!!!
Reply
post #15 of 36
In today's litigious society, a thorough and clearly written, possibly multi-page contract, is becoming more and more necessary.

Theresa icon_smile.gif
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Disasters
Cake Central › Cake Forums › Cake Talk › Cake Disasters › How many got refunds~How many sued?