Originally Posted by K8memphis-
No I'm not saying never. I'm just trying to say chill out on the, 'Omg I'm gonna get sued let me add another page to my contract' thing. Sure people do get sued but I'm just wanting to establish frequency.
I think we hit the 'gotta refund & make nice' button first and it works for the most part--I mean not too many circumstancs warrant more than that unless it's a health issue huh.
Nah, I don't worry too much about getting sued, but I'm also willing to be reasonable and refund money if the case does warrant it (I've also been unwilling to refund if the situation didn't warrant it!)
I just rewrote my contract because I had a REALLY weird June, and I realized that a lot of things that happened weren't specifically covered, so I just rewrote it to make everything clear. As much to cover my expectations of my clients as to clarify what I would be expected to do for them.
I think that most people won't sue you if you're reasonable on how you respond to complaints, but there's always a nut out there who could turn around and bite you in the butt. I have insurance and contracts for the same reason that I have car insurance...I don't expect to get into an accident, but I want to be covered if I do. The people I know who were sued were definitely on the "not reasonable" side of it, so they let the situations escalate to that point.
I also think that if we pay attention to our inner "psycho radar" we could probably avoid a lot of problems in the first place. If someone strikes you as odd from the get-go, it might be a good idea to be booked on their date!