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Bride is so angry.. asking for a full refund.. LONG story :( - Page 8

post #106 of 112
Yes I'm dying to see the cake too - I bet it isn't perfect but not nearly the disaster it's being made out to be. This is why smart decorators charge a lot of $$ for their cakes - to make up for the customers with insanely unreal expectations (gorgeous cake for 200 people for $250 - omg) I guess I'm just bitter because I'm one of the dummies who undercharges or doesn't charge at all for cake - since I'm so new (only 4 months now) I need the practice and the most I've charged is for supplies. I had my very first wedding cake this weekend and it turned out mercifully nice - but it took 15 hours and I'm probably going to get $40 worth of supplies cost as reimbursement (ouch) It's a real learning experience. Just like OP's experience - she will refund the $$ and learn a LOT from the experience - that's the most important thing I guess - there's always a luster dust lining to every cake disastericon_smile.gif
post #107 of 112
Quote:
Originally Posted by matthewkyrankelly

iThis is like pulling a band-aid. the idea is worse than reality. Just talk to her, face-to-face, and tell her it was a slow disaster. When she says,"why didn't you call?" Tell her you thought it would work out like it usually does. It didn't. Tell her she got the trainwreck and it is truly the worst of your work.

The one thing I can tell you about people, is that 90% of people melt a little when you throw yourself on the mercy of the court. It sounds like you want to give her the $ back. OK. It will be 100 times better after this little 5 minute conversation. Otherwise, you will forever be the horrible cake person, not the cake person who just had a bad day at her wedding.



I agree with this one and I think you should bring her a free cake to sweeten her up, a 10 inch round beautiful "I'm sorry cake" just to save your reputation icon_lol.gif
wishing you sweet smells and happy endings. Gim'me a break I decorated my first cake 2/2009 these things take time lol
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wishing you sweet smells and happy endings. Gim'me a break I decorated my first cake 2/2009 these things take time lol
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post #108 of 112
Here's what I think you should do, because it happened to me also. I made a cake for a woman, and as per your cake, nothing went right. I made the cake, took pictures, sent to family and asked what they thought (cause I'm always my own worst critic, especially since I'm new at this). I fussed with it some more and tried to make corrections to it, and it did look better. I decided it wasn't good enough when time came to deliver it. I took it to the client apologized told her what happened and told her if she didn't like the cake I would give her a full refund. She accepted the cake, and as far as I know she ate the cake. That was the best thing I could have done, because after I faced her about it, it was done. No more guilt eating away at the pit of my stomach. Face her and your friend (maybe over coffee) and explain. If they understand great, if they don't they really aren't kind people. Especially when your willing to give a full refund. You can't give more than that.
post #109 of 112
While I feel bad when any cake becomes a wreck, and I feel bad that the OP had to have a cake disaster...however...

She said herself she didn't want to seem "cocky" she makes good cakes.

But no wedding cake n her profile, no tiered cakes even? I think ego got in the way.

Boo hoo I am a girl and get a period... we would never sympathize with Bridezilla on the rag..so why OP?

Why not step up and say, I committed to a cake I thought I could make, but ended up getting in over my head.

It doesn't matter WHY the cake didn't turn out (weather, aunt flow, oh its Thursday). The fact is it didn't turn out.


Mean? No. Harsh? Maybe. True? Yes.
post #110 of 112
honestly?? i think like the previous poster maybe the OP took on a bit too much and not making up a batch of RI for glue (which takes like 2 minutes) and relying on glucose was a bad idea and the last thing you need is decorations falling off. i think Indydebi said it - brides spend months, years even planning their perfect wedding, they dont care about humidity, etc if they show us a picture thats what they expect to get and i dont think its right to blame brides for being bridezillas or have that "well you served it so pay for it" attitude. me, if i was buying a wedding cake i showed a pictured off pinkcakebox to a decorator who said they could do it within my budget, then thats what i would expect to get sitting at my reception. you just have to be honest and for example i have turned down 2 three tier topsy turvey wedding cakes because i dont feel like i could make them as good and stable as the pictures i was shown so therefore i didnt take them on.

i would imagine that most brides are reasonable and arent going to demand a refund for a tiny airbubble or slight mark or something that most cake muggles dont notice but we would, but from the OP's description the cake did sound like a wreck and wasnt an adequate representation of what she was shown so in my book a full refund as the OP has suggested is definitly in order. also, having just been running my business for 10 months, its completely our own fault for underpricing ourselves. if you say you can do something for a certain price that your own fault, if its not worth it, just turn it down or compromise on decorations, etc. i underprices myself completely for my first 3 weddings, completely my own fault but i certainly didnt put in less effort because the brides were getting a really cheap cake. if they show you a picture of how they want their cake and you say yeah you'l do it for $5 then you stil need to make it look like that. so in my opinion the OP is completely right, - full refund and id send a very very apologetic email and possibly cupcakes or a little cake. the wedding cake is like Indydebi said the intrinsic part of the reception and this part of the day was marred by the cake so yeah, a refund and grovelling is in order.

to the OP though, im sorry you had such a bad experience, its really frusttrating icon_sad.gif
if in doubt stick on more stuff

check out my lovely cupcake shop at www.thelittlecupcakecafe.co.uk
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if in doubt stick on more stuff

check out my lovely cupcake shop at www.thelittlecupcakecafe.co.uk
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post #111 of 112
I would like to know the final outcome....maybe see a pic of the cake...

I know the OP won't be doing any discounted cakes in the future....

If you are going to exchange money for a cake....make it worth your while.


NOOOO>....Make it TOTALLY WORTH your while.
You don't HAVE a soul, you ARE a soul...you HAVE a body. C.S. Lewis
I'd rather see badly done cake than well done styrofoam.
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You don't HAVE a soul, you ARE a soul...you HAVE a body. C.S. Lewis
I'd rather see badly done cake than well done styrofoam.
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post #112 of 112
Personally I think this thread is dead, as the OP has not posted a single thing on CC since page 2 of this thread on August 26, and here we are almost a month later on page 8. I'd like to see the cake too, but I don't see that happening. I doubt the OP is wanting more advice, and prolly has already handled it and moved on to something else.
Anna (105 lbs lost since June 1, 2009)
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Anna (105 lbs lost since June 1, 2009)
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