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M.O.B. refused my cake!

post #1 of 184
Thread Starter 
My assistant delivered my second of three wedding cakes on Saturday because I was BUSY!! cooking for a 130 person wedding reception as well as making the last cake ( 4 tiers).
Before she had even returned the mother of the bride called to tell me she was mortified by the cake and if her daughter see's it she will vomit!
Are you kidding me? icon_surprised.gif I proceed to ask what is wrong and what can I do to fix it to her satisfaction, she said I probably can't, it is tilted, the wrong color and it is hideous! I inform her I made it the color requested by her daughter which was "warm chocolate brown", she said NO it is to be dark brown!, I informed her I had the e-mail from her daughter and I would be happy to show her when I get there as I assume the cake was "tilted" perhaps in transport or some other way as it was straight when I got pictures of it. Any way after I get there she spends the next 1/2 hour or more berating me and my ability to do cake and ends with you need to get it out of here before my daughter see's it! OK So as far as I know one of her people bumped the table or something as it was a tiny bit tilted, my assistant took pics before she left it was straight. So now what? It was a variation of a Martha cake, the ribbon was imported from Germany, I made chocolate marshmallow fondant, matched the pink of the ribbon exactly with the royal icing, the cake was made from scratch and I had to pay to have it delivered, wasted time and gas to retrieve it and it made the rest of my day Catering a living hell.
Thanks for letting me vent icon_cry.gif
Joan
post #2 of 184
It sounds beautiful. Would love to see the pic. I am sure the Bride was happy or she would have called you. Keep your chin up!!
2SimplySweet


Life is SWEET!!!
New grandson due in December
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2SimplySweet


Life is SWEET!!!
New grandson due in December
Reply
post #3 of 184
just wanted to give you a hug ....and hope the rest of your days gets better... i dont bake professionallly so cant give advice... but i'm sure the others will

just a thought... did you get to talk to the bride at all? maybe she and her mom have really different tastes. at the very least i would email her and let her know what happened and give your side. keep us posted.

-ann
post #4 of 184
Wait....so did you take the cake back with you, and? And??? Refund? Please no....
post #5 of 184
Thread Starter 
Her Mom made me take it away, including the sheet cake!
She said she was going to get a supermarket cake.
So she was more interested in ruining her daughters day, then looking for an alternative.
post #6 of 184
Why are people so dramatic?! I wish I could give you a hug. I know it's been hellish! Tomorrow will be better.
You can either be thin and wrinkly or you can eat another piece of cake and fluff those things out!
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You can either be thin and wrinkly or you can eat another piece of cake and fluff those things out!
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post #7 of 184
Who paid for this cake? I wouldn't remove anything at the MOB's request unless the MOB paid for it. If it was my wedding, and my mother sent my cake away, she'd be headless.
post #8 of 184
You got proof that it was straight, DO NOT give her back a penny.Who knows what the Mom's problem was. I feel bad for the daughter, who didn't hav any control for what her mother did.
post #9 of 184
Thread Starter 
Not sure how this will play out, I am waiting for a call.
I should have left the cake and told the Mom there is a charge for transporting the cake either way icon_lol.gif
post #10 of 184
Thread Starter 
Mom paid for half. I think Mom has issues with how high maintenance her Daughter is.
Although this is one of my Brides that I had a million e-mails from, I should have known there could be problems
The Mom asked the Groom to be should I take it away before the Bride can see it and he said Yes, she then asked if he got pictures and he said lots.
So it does not sound like a happy ending is heading my way.
post #11 of 184
Hum..... This story sounds familar to a past story that went on and on....... Think about it ladies.
post #12 of 184
sounds like buyer's remorse....

trying to get out of paying for big expensive cake any way they can.

bet they went way over budget!
Keep on cakin'!
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Keep on cakin'!
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post #13 of 184
"If the daughter sees it she will vomit!"

OMG, what a despicable old bat! Was "Momzilla" included in the cake ordering process? I hope for the sake of the bride & groom they plan on living a few thousand miles away from her.
"Only dead fish go with the flow ..."
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"Only dead fish go with the flow ..."
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post #14 of 184
Not sure if it will help me in the long run but I put a disclaimer on my website that says problems with decorations must be photographed and problems with the cake must have a frozen sample returned for verification, no refunds on unsubstantiated claims and only credit on future orders for disagreements on quality of product. So far, a bear that delivered o.k. and didn't make it home with the buyer driving is my worst but I'm basically having them sign that they won't ask for a refund in a dispute and they're going for it or they're going elsewhere.
post #15 of 184
Quote:
Originally Posted by steplite

Hum..... This story sounds familar to a past story that went on and on....... Think about it ladies.




detective.gificon_wink.gif

I almost hope you are right. I can't imagine this seriously happening. I feel for ya OP, if this really went down like this. Can't blame us for being skeptical though, there have been some crazy threads that started just like this and turns out, we were hoodwinked! icon_lol.gif
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