Cake Central › Cake Forums › Cake Talk › Cake Disasters › done letting people deliver their own cakes
New Posts  All Forums:Forum Nav:

done letting people deliver their own cakes - Page 2

post #16 of 37
Oi! people can be so clueless!!! Here's some of the worst examples from my days as a grocery store decorator:

Cst. came by the bakery to p/u custom-decorated ICE CREAM cake, put cake in cart and proceded to complete her shopping...which took an hour an a half! Got to the check out and the cake was melted. Manager got called to the till. Cst. was IRATE that cake had melted. Guess who got to redo the cake while the cst. stood there roller her eyes, tapping her foot, and harumphing?

Cst. p/u custom decorated cupcake cake, pays for cake. Takes cake to car and puts in back seat. Drives across town to party supply store. Comes out an hour later with rest of party goods. Surprised to find that July + Georgia + sitting in car + icinng = melted mess. Cst. comes back to grocery store and gets manager. How DARE we sell her a cake with icing that melts in the heat! Guess who got to redo the cake while the cst. stood there warning everyone who walked by the bakery that icing melts if you leave a cake in your car?

Cst. p/u custom decorated cake, puts in bottom of car, finishes shopping in which she PILES all the rest of the groceries on the cake. Cst. gets to check out and pulls out squashed cake. Manager gets called to till. Cst. furious that we tried to "pass off" squashed cake as what she had ordered! Guess who got to redo the cake while the cst. stood there complaining that she needs the cake NOW!

There were customers whose kids pushed their fingers/hands all into the cake before the cake made it to check-out...we redid the cake. There were customers who ate part of the cake, left the cut side of the cake exposed to the air, and then returned the cake the next day for a FULL REFUND, because we sold them "stale" cake (at least 1 of these every week!). Customers putting cakes in car trunks, customers carrying cakes carelessly, customers putting cakes on things that cannot support the weight of the cake, customers doing all sorts of things to cakes than you'd think anyone with half a brain would realize you cannot do. It's cake people, not brick and mortar!

People can be such idiots.
post #17 of 37
prterrell, I am laughing my butt off here!!

New sign for my shop:

For sale: Cake insurance.
Cost: Same as what you are paying for your orig cake.
Covers: replaces damaged cake when customer is too stupid to get a cake from a bakery to their home in one piece.

Whadda ya think? icon_rolleyes.gif
post #18 of 37
Quote:
Originally Posted by prterrell

Oi! people can be so clueless!!! Here's some of the worst examples from my days as a grocery store decorator:

Cst. came by the bakery to p/u custom-decorated ICE CREAM cake, put cake in cart and proceded to complete her shopping...which took an hour an a half! Got to the check out and the cake was melted. Manager got called to the till. Cst. was IRATE that cake had melted. Guess who got to redo the cake while the cst. stood there roller her eyes, tapping her foot, and harumphing?

Cst. p/u custom decorated cupcake cake, pays for cake. Takes cake to car and puts in back seat. Drives across town to party supply store. Comes out an hour later with rest of party goods. Surprised to find that July + Georgia + sitting in car + icinng = melted mess. Cst. comes back to grocery store and gets manager. How DARE we sell her a cake with icing that melts in the heat! Guess who got to redo the cake while the cst. stood there warning everyone who walked by the bakery that icing melts if you leave a cake in your car?

Cst. p/u custom decorated cake, puts in bottom of car, finishes shopping in which she PILES all the rest of the groceries on the cake. Cst. gets to check out and pulls out squashed cake. Manager gets called to till. Cst. furious that we tried to "pass off" squashed cake as what she had ordered! Guess who got to redo the cake while the cst. stood there complaining that she needs the cake NOW!

There were customers whose kids pushed their fingers/hands all into the cake before the cake made it to check-out...we redid the cake. There were customers who ate part of the cake, left the cut side of the cake exposed to the air, and then returned the cake the next day for a FULL REFUND, because we sold them "stale" cake (at least 1 of these every week!). Customers putting cakes in car trunks, customers carrying cakes carelessly, customers putting cakes on things that cannot support the weight of the cake, customers doing all sorts of things to cakes than you'd think anyone with half a brain would realize you cannot do. It's cake people, not brick and mortar!

People can be such idiots.



Now see redoing the cakes is just "enabling" people to be stupid!
"When choosing between two evils, I always like to try the one I've never tried before." Mae West.
Reply
"When choosing between two evils, I always like to try the one I've never tried before." Mae West.
Reply
post #19 of 37
prterrell: omg some people are just so dunce.gif!!! That's just unbeliveable
Design Addict
Reply
Design Addict
Reply
post #20 of 37
Pterrell, that's the wonderful world of retail. People have heard that the customer is always right so many times they start believing it icon_biggrin.gif

My next cake is going to travel to Austin in the back of my sister's SUV. My sister who drives with her sunroof open with her middle finger permanently extending out of it. It's a 10 and a 6. I'm tempted to send it as two parts and let them stack it up when they get there, but I think I'm going to be brave and just send it in a moving box, with at least one center dowel, and no-slip drawer liner under the cake inside the box, and another piece under the box. And turn my phone off, so that if she has to slam on her brakes and the cake is a goner, I won't have to try to fix it.
post #21 of 37
Most of my cakes are customer pick-ups. Most people are just too cheap to pay for delivery, and that is fine with me. They all sign a waiver at time pf p/u.
post #22 of 37
Texas Rose like your thinking with the phone!! ha ha ha
post #23 of 37
Oh you poor thing, all that time you spent working on the cake and for nothing. It must be heartbreaking to hear that it didnt make it in one piece and after all the advice you gave them aswell. I dont think people really understand exactly how much energy and thought goes into making these cakes.
Its all about the cake!
www.rachescakes.co.uk
Reply
Its all about the cake!
www.rachescakes.co.uk
Reply
post #24 of 37
You know what? You did a nice cake FOR FREE, if I understand correctly, and they ruined it. There's no reason to worry if you did something wrong or not. Don't follow up, don't worry about it. If they can't make the effort to handle a cake the right way it isn't your fault. Just stand firm the next time someone asks you to do a travelling cake!
post #25 of 37
I have decided to develop a small yellow sign that says "Cake on Board" Just like the "Baby on Board" signs. That way when you are delivering a cake and you are taking corners slow and driving carefully people are not honking their horns at you and giving you the evil eye. icon_biggrin.gif

"A party without cake is just a meeting." Julia Childs

Reply

"A party without cake is just a meeting." Julia Childs

Reply
post #26 of 37
I've delivered all of my cakes. The last wedding cake I did, I had to put in my lap the entire time we were in the Truck (we took hubby's truck and there was no room to place the cake. WE drove about an hour and the cake made it there safe and sound. I was extra extra easy and vigilant with this cake and had no problems. Dang that cake was heavy. I just agree with most out there, Many people just don't realize just how fragile cakes are and can be. They're used to sheet cakes that don't take alot of worrying about. Who knows. I deliver all of my cakes and have never had a problem with the structure of my cakes or had any real disaster's.
Why does something that can be so troublesome, be so calming at the same time?!?!?!?!
Reply
Why does something that can be so troublesome, be so calming at the same time?!?!?!?!
Reply
post #27 of 37
One tier, sheet cakes, cupcakes, those can all be picked up rather than delivered...but add another tier or more and delivery is required. I offer delivery at a fee for those that can be picked up but it's in the price of the multi tiered cakes. And for those that can be picked up I make it clear in writing and verbally that once it leaves me, it's all their responsibility, there will be no refunds for mishaps.

I'm so sorry this happened...awful to spend all that time to have it destroyed.

And I love the phrase Cake Muggles...it does feel that way sometimes!LOL!

Cat
post #28 of 37
yeah, i'm done too...people are too stupid to pick up their own stacked cakes.

i stopped making stacked cakes a couple weeks ago...what a relief.

when my best friend was working at an in store bakery a couple of years ago, she said a dude came , picked up a 1/4 sheet...tucked it sideways under his arm like a load of books....

i got to thinking how rough most people are, i used to loan them cake stuff for free (duh)...they busted up everything from fountains to cake stands...if they ever brought them back at all....

i've also used stress free supports...they can jack the cakes up with those in it too.
post #29 of 37
Thread Starter 
When I started this thread I didn't have all of the facts to why it smashed. I ran into the lady the other day and she finally told me what happened. She said her dad actually had the cake in the back of his truck. It was a super hot day, no air condiitoning, and put it in the bed of his truck. His excuse was that there were too many people in the truck so he had to put it there. It was a 4 hour drive, the cake didn't have a chance, no matter what kind of support it had. I'm not going to give my time and money to do this, unless I can deliver it myself.
post #30 of 37
Quote:
Originally Posted by cathyscakes

When I started this thread I didn't have all of the facts to why it smashed. I ran into the lady the other day and she finally told me what happened. She said her dad actually had the cake in the back of his truck. It was a super hot day, no air condiitoning, and put it in the bed of his truck. His excuse was that there were too many people in the truck so he had to put it there. It was a 4 hour drive, the cake didn't have a chance, no matter what kind of support it had. I'm not going to give my time and money to do this, unless I can deliver it myself.



Oh wow....I have no words. icon_confused.gificon_eek.gif Except for one: MORON. Moooooooo-RON.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Disasters
Cake Central › Cake Forums › Cake Talk › Cake Disasters › done letting people deliver their own cakes