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done letting people deliver their own cakes

post #1 of 37
Thread Starter 
I have had it. This is the 3 rd cake disaster when other people deliver their own cakes. I am so discusted right now I hardly contain myself. It has never happened to me, and I have delivered alot of cakes, but the 3 times that I haven't delivered a cake it ends up smashed. I knew this was going to be a tricky one, it had to go 200 miles away, I didn't want to do the cake but they begged saying they would be so careful. I always do cakes for free, and it was a gift for my friends daughter. It was a 10" x 6" tiered cake. I took alot of extra steps to insure a safe delivery, but I didn't really have any faith that they would make it. The father picked it up and he was so cavalier about it, I kept saying how it had to be kept cold, and you have to be careful. His friend said, is it a ice cream cake, ya, i'm sending you 200 miles with a ice cream cake. I think they thought I was being too cautious. He's like, quit worrying, it will be fine. Well it wasn't fine, you never know what goes on with people, I think they just drove too fast, didn't have it sitting level, got to warm, who knows. People don't realize. I boxed up the cake, put a center dowel down the cake, still they said the top tier slid off. My daughter said it looked like alot of trauma happened, so not sure what they did. They were taking a camp trailer, so maybe they put it back there, like I said I don't know what happened. I'm going to find out, I don't know if i'm doing something wrong, or its just that people don't understand how to drive with a cake in the car. It is the first cake in my pictures, didn't really like it anyway, the cake was problems from the beginning, i'm just tired of it, the wasted money and time.
post #2 of 37
Oh geez...camp trailer, nuff said. Jerking around corners, heavy braking, and that's if it was in the car WITH them! Nevermind in the trailer. I have come to the conclusion that mere cake mortals and/or mortals shouldn't have anything to do with "our" cakes other than eat them. icon_biggrin.gificon_biggrin.gif
post #3 of 37
I meant muggles, cake muggles!
post #4 of 37
I have delivered a few, had a few picked up. I look on it like when you buy anything from a store ... once you (the customer) leaves with the product, it is YOUR responsibility. If you carry a cake to your car and drive home like a maniac and destroy it, the store is under no obligation to replace it.

If the customer wants to pick it up (or have someone else do so) and deliver it him/herself, then it's out of your hands. I'd take a picture of how it looked before it left you, and also have whomever is picking it up sign a waiver saying that it was in execellent condition when they left with it. Also, provide written care instructions for them - and have them initial or sign on the same contract that they have read and understand your instructions. That way, you can't be held responsible for any damage which occurs once they're gone.
Always be sincere ... whether you mean it or not!

Everything slows down with age ... except the time it takes for cake to reach your hips!!
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Always be sincere ... whether you mean it or not!

Everything slows down with age ... except the time it takes for cake to reach your hips!!
Reply
post #5 of 37
I have delivered a few, had a few picked up. I look on it like when you buy anything from a store ... once you (the customer) leaves with the product, it is YOUR responsibility. If you carry a cake to your car and drive home like a maniac and destroy it, the store is under no obligation to replace it.

If the customer wants to pick it up (or have someone else do so) and deliver it him/herself, then it's out of your hands. I'd take a picture of how it looked before it left you, and also have whomever is picking it up sign a waiver saying that it was in execellent condition when they left with it. Also, provide written care instructions for them - and have them initial or sign on the same contract that they have read and understand your instructions. That way, you can't be held responsible for any damage which occurs once they're gone.
Always be sincere ... whether you mean it or not!

Everything slows down with age ... except the time it takes for cake to reach your hips!!
Reply
Always be sincere ... whether you mean it or not!

Everything slows down with age ... except the time it takes for cake to reach your hips!!
Reply
post #6 of 37
I wouldn't worry about. They don't want to listen, then they can end up with a destroyed cake. To save yourself some frustration you may want to make cakes for people that you can do the deliveries for.
post #7 of 37
I feel bad for you--it looked like a very pretty cake with a lot of time in it to just have it destroyed like that.

I always deliver and if I can't then I turn the cake order down. I made that decision after putting hours into fancy cupcakes and the customer sent her husband to pick them up. Despite my careful instructions how to handle them he turned the container on it's side (DUH) and they all mushed together icon_cry.gif
When tempted to fight fire with fire, remember that the Fire Department usually uses water.
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When tempted to fight fire with fire, remember that the Fire Department usually uses water.
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post #8 of 37
I feel bad for you--it looked like a very pretty cake with a lot of time in it to just have it destroyed like that.

I always deliver and if I can't then I turn the cake order down. I made that decision after putting hours into fancy cupcakes and the customer sent her husband to pick them up. Despite my careful instructions how to handle them he turned the container on it's side (DUH) and they all mushed together icon_cry.gif
When tempted to fight fire with fire, remember that the Fire Department usually uses water.
Reply
When tempted to fight fire with fire, remember that the Fire Department usually uses water.
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post #9 of 37
Quote:
Originally Posted by __Jamie__

Oh geez...camp trailer, nuff said. Jerking around corners, heavy braking, and that's if it was in the car WITH them! Nevermind in the trailer.



An episode of Andy Griffith comes to mind when Barney hops in the car and peels out of the trailer park with the trailer swinging hard and wide behind him! And the Lucille Ball movie "The Long Long Trailer" when she got the dumb idea of making dinner in the trailer while he drove. icon_lol.gificon_lol.gificon_lol.gif
post #10 of 37
Goodp points cutie pie.
post #11 of 37
I know how you feel, I had some guy friends p/u a 3 tiered cake that I had secured really well, but they just put it in the trunk of the car ( I live in FL and that was August...) and drove like 30 miles with it and the cake never arrived in 1 piece!! it had fell probably in a sharp turn or had melted! They didn't listen to my recommendation to keep the cake in the A/C and I felt bad anyways for all the attention that I had put in this cake!
post #12 of 37
I know you're disappointed. However, if you'll use SPS for support, you'll worry a lost less when customers pick up their own cakes. That's what SPS was designed for - bakeries that don't deliver wedding cakes.
Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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Answers to the most often asked questions re: SPS. SPS instructions are on Page 15 of the Sticky at the top of the Cake Decorating Forum. Supplies can be ordered from Oasis Supply, Global or BakeryCrafts.
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post #13 of 37
The average person has no idea how fragile a cake can be. I'd really be hesitant to let a couple of clueless guys carry off a big cake, especially for a 200 mile trip. Yikes! It's such a shame to have spent hours on a cake, only to have it arrive as a pile of crumbs.
...will there be cake?
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...will there be cake?
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post #14 of 37
Ugh, I ONLY deliver my cakes myself for this exact reason! I don't make cakes for anyone that lives more than 30 kms from me.

One time I had someone pick up a wedding cake and they went to put it on the back seat of their car!! Not level at all, and sun shining in the back window. Grrr!

Now, I always insist that I deliver all of my cakes (and I do charge a little extra for the ones I need to travel more than 10 minutes to). Most people understand when I tell them it's only because I want the cake to arrive safely!
post #15 of 37
I had my first disaster cake a few weeks ago with someone that took the cake to the venue as it was out of the range that I deliver. The person picked the cake up and I told them it had to travel on a flat surface and they said ok no problem will do. Half hour after they left they returned with the cake in bits. They had only tried to travel with the cake a (3 tier stacked cake with a waterfall of roses) balanced on the knee of the passenger swaying her legs all over the place and wondered why it collapsed!! I had 1/2 hour to try my best to repair it. No idea if it got there in one piece but I will NEVER do a cake again like that without being the one to deliver it.
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