I actually didn't take the order, and was out on a delivery when the family came to pick it up. I was warned by my employee who helped them that they were all fretting about the cake looking really small. Most of it was rapid Spanish, but I guess she got the jist of it! The family then called someone at home and relayed that the cake looked way too small to serve 50. They handed the phone to my employee, and said, "she wants to talk to you". So she took the phone, and the lady proceeded to ask if the cake was as small as her family said, and my girl said, "it's a 12" square, just as you ordered." The lady was a bit rough and rude, and ended by saying, "this cake better serve 50 people!"
Now, the employee who took the order wasn't here today, so I don't know what she told the person who ordered regarding servings. We keep a chart up in the back, and for party cakes, I just tell the girls they can estimate a good 5 servings or so more than the round. My chart that I use says a 12" round serves 25-40. I judge the accuracy of party cake serving sizes on my customers' feedback, and this serving range works well for us. I would have told the woman it served 35-45 or so, but like I said, I don't know what the conversation was upon ordering.
Some families serve huge pieces; we have a family that orders often, and they order an absurd amount for their party sizes; I don't know where they put it all to be honest. But they order lots and always tell me they love to have lots of extra. This particular family may be used to ordering super-cheap cake from Walmart or something, and you tend to have leftovers with miles of mediocre sheet cake.
So, I am pretty sure the head honcho mom will call me shortly and scream.
And btw, what is with people who call and say they've had your cake lots of times and it was always perfect and fabulous, but today's cake design is not up to par and they are never coming back?! I just received that call. I try to explain that humans work here and we can't always hit the nail on the head, and what can I do to fix it? "Nothing unless you want to give me a refund!" Me:"....buuut you're never coming back??" Them: "No, NEVER!" Me: "Well, I'm so sorry, and I hope you find a perfect cake shop for your next order. Good-bye."