Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › bride is complaining (really really long)
New Posts  All Forums:Forum Nav:

bride is complaining (really really long) - Page 3

post #31 of 144
Quote:
Originally Posted by jeking

Bottom line is that the cake was perfectly fine when you left which you can, and have, proven with a photo. That's why we take photos after the cake is setup before we leave. What happens after that is absolutely not your problem. I would not offer one penny back. I consider that kind of crap blackmail. "I'll tell everybody if you don't give my money back"...If the blackmail works, then that information gets around too.



Exactly my point! There appears nothing wrong with the cake only one "vendor" person saying it was dry. You don't have to go any further. I can see waiting a week to complain and will hold my ground. Not everyone has a wedding planner or family available. Many brides now plan a wedding and pay for it without mom and dad's help. Something should have been done earlier yes. Photos or other proof given, yes. The proof IS the photo the baker has and that the venue recieved the cake. Someone had to have OKd the delivery. Again, the baker is covered. The bratty bridezilla does not have a leg to stand on and has lost her head to think otherwise.
yesterday is history, tomorrow is a mystery, and today is a gift, that is why it is called the present. from the movie Kung Fu Panda
Reply
yesterday is history, tomorrow is a mystery, and today is a gift, that is why it is called the present. from the movie Kung Fu Panda
Reply
post #32 of 144
totally stick to your guns unless a photo is produced!!

great cake, BTW
post #33 of 144
Depending on what email service you use you may have the ability to look at the IP addresses of the emails you received from the bride, supposed DJ and coordinator. I would check to see if they are the same IP, if they are then you know someone is trying to scam you.

Here is more information...

Outlook Express
http://www.johnru.com/active-whois/trace-email.html

Gmail, Yahoo, & Hotmail
http://aruljohn.com/info/howtofindipaddress
post #34 of 144
Quote:
Originally Posted by jillmakescakes

My contract does state that I am not responsible for damage to the cake after setup is complete, so from a legal standpoint, I feel I'm covered. I did mention this to her in one email, but she seems to be ingoring it.

I haven't heard back from anyone for the rest of the day, so we'll see what happens. I have not problem discussing a refund if there was actual damage, but until I see it, I can't do anything.

I mean, if they called their dress shop and said that the zipper broke, the dress shop would want to see the dress, right?


Well yes but also if the zipper broke on a $800 wedding dress, would the bride be entitled to an $800 refund, if the dress was still able to be worn?

Come on: a refund for a "leaning" cake? That cake better have looked like the Leaning Tower of Pisa if it's to warrant some kind of a refund. Also, most people with a legitimate concern don't get indignant when you want appropriate proof. I agree with you and the others that her getting upset about that is already a huge tipoff to this being a bogus complaint. Hope it all works out ok for you!
post #35 of 144
Quote:
Originally Posted by ceshell


Well yes but also if the zipper broke on a $800 wedding dress, would the bride be entitled to an $800 refund, if the dress was still able to be worn?

Come on: a refund for a "leaning" cake? That cake better have looked like the Leaning Tower of Pisa if it's to warrant some kind of a refund. Also, most people with a legitimate concern don't get indignant when you want appropriate proof. I agree with you and the others that her getting upset about that is already a huge tipoff to this being a bogus complaint. Hope it all works out ok for you!



I totally agree! Please let us know what the outcome is!! icon_smile.gif
post #36 of 144
Thread Starter 
As of this morning (sunday), I haven't heard anything from anyone since early yesterday morning. We'll see what happens on Monday!
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
post #37 of 144
I always allowed leeway due to honeymoons... why you ask? The contract was with the bride and groom.

Not the mothers, not the fathers, not a member of the wedding party, not the wedding coordinator. If any of them called it was made clear I needed to speak with who the contract was with and only them.

Believe me after 20 years in the industry I've heard just about every excuse some justified, some not to get out of paying.

There were many mom's who screamed and yelled the Monday morning after and I'd hand them my lawyers business card. They would call him and he would ask if they were on the contract for the order... no... oh so sorry she can only speak to those who signed that legally binding contract.

I made it very clear to each and every person signing that contract that if there was a problem or they were unhappy and any moment of their day to immediately call me and I'd get there to fix what I could, or witness a complaint (dry cake, leaning, non matching colors etc). They paid me to deal with any problems that came up.

I never had a bride think twice and wait to contact me.

There were a few who tried after the fact but then after research it was because the table was moved with the cake on it, sitting next to the bass speakers, someone cutting it with out untiering it etc. all situations outside of it being my problem.
post #38 of 144
[quote="CarolynGwen"]I always allowed leeway due to honeymoons... why you ask? The contract was with the bride and groom.

Not the mothers, not the fathers, not a member of the wedding party, not the wedding coordinator. If any of them called it was made clear I needed to speak with who the contract was with and only them.
quote]

Carolyn, I completely agree. This is very good advice. You should deal only with the person with whom you entered into the contract. Talking with others who will relate information second-hand will only "muddy the waters".
It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
Reply
It's not good enough that we do our best; sometimes we have to do what's required.

Winston Churchill
Reply
post #39 of 144
Thread Starter 
Carolyn,

You are absolutely right! I have had no discussion with anyone else (dj coordinator etc) about what will be done to remedy the "situation". She has had them contact me to tell me that the cake was leaning. I asked the "coordinator" for the contact info of the photog because the bride couldn't provide it and I could find NO contact info anywhere. I have yet to see a pic of a leaning cake.
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
post #40 of 144
Jill,
Your cake is beautiful.
Were you able to contact the actual venue manager to get their opinion? Did the venue staff cut the cake? Surely they would have an idea how the wedding went, and how the bride and her guests acted.

It really sounds like the bride is not being truthful with you.

-Debbie B.
post #41 of 144
Thread Starter 
Ok, y'all are gonna love this!!!!!

So the wedding coordinator replies, telling me that she does not do this professionally (no kidding) but also Dj's and acts as a photographer!!! so she sends me pics that she took showing "the top tier almost all the way over". ARE YOUR FREAKIN KIDDING ME????? on what planet is this cake about to fall over? Now, the pics to do show the bride and groom about to fall overs, but if you notice, the tree is gone from the background (check out my original pic). what do you want to bet that someone moved the tree and a branch accidently (sp?) hit the bride and groom?

Can we say "nutjobs"???" (no offensive intented to those who have careers in the nut or nut related industry icon_biggrin.gif )
LL
LL
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
post #42 of 144
As my hubby would say, "She's so full of sh*t, her eyes are brown!" The cake is not leaning!

And I notice they've laid the napkins around the cake, which means someone was in close proximity.

BTW, as the cake cutting person, when I'm ready to cut the cake, I gather up all of those napkins and move them out of my way. Why they think they need to clutter up the table and leave me NO room to cut a cake is beyond me! icon_mad.gif So gosh darn gee, I'm SO glad they spent so much time laying them all over the freakin' table!

(oops! sorry to rant on your parade! icon_redface.gif )
post #43 of 144
Awesome job, again! Those people are nutters.
post #44 of 144
And...

I increased the contrast on her picture and cropped them both to show that it's clear that the folds and placement of the table cloth on the entire right side of the cake are different. erm, someone was all up in there. Know what I'm sayin'?
LL
LL
Housework makes you ugly.

It's marshmallow, not marshmellow! Aaargh, I have the strangest pet peeves!
Reply
Housework makes you ugly.

It's marshmallow, not marshmellow! Aaargh, I have the strangest pet peeves!
Reply
post #45 of 144
Artscallion, Private Eye.....you're HIRED!
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating Business
Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › bride is complaining (really really long)