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bride is complaining (really really long) - Page 2

post #16 of 144
Looked great when you left it. You know you properly doweled it. These things aren't concrete steps and if someone bumped the table, it could shift; she owned up to someone fiddling with it. My policy is, once I set up and the chef or coordinator signs off that everything is satisfactory, it all theirs. End of story.

Sorry you have to deal with this type of person. From reading this forum, they seem to be happening more and more frequently. I think it's the economy and people are trying to get back anything they can, however they can.
"Qu'ils mangent de la brioche." -- Marie Antoinette
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"Qu'ils mangent de la brioche." -- Marie Antoinette
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post #17 of 144
Also, you could always ask for the name of the coordinator and DJs company and call them personally. BUT and it's a BIG BUT, make sure it's a valid company. Not cousin Susie the coordinator and Uncle Earl the DJ.

Personally, I think she's full of it. "What are you going to do about it?" Tell her to bring you the kid and you'll put the head back on for her. icon_wink.gif

No refund of any kind on this one is my honest opinion.
"Qu'ils mangent de la brioche." -- Marie Antoinette
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"Qu'ils mangent de la brioche." -- Marie Antoinette
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post #18 of 144
that cake is sooooo cool!!! no refund, i bet they lifted up the groom as well as the kids and thats how they broke. no pictures of the leaning cake then no refund.
if in doubt stick on more stuff

check out my lovely cupcake shop at www.thelittlecupcakecafe.co.uk
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if in doubt stick on more stuff

check out my lovely cupcake shop at www.thelittlecupcakecafe.co.uk
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post #19 of 144
yes this reminds me of a recent thread about a week ago where some one who had a complaining bride who couldnt back up her story.
my first question is do you have a clause in your contract stating a time frame for complaints or problems regarding your cakes?
because you said she contacted you a whole WEEK later?
What is with these brides not getting back in a timely manner, seems like they always complain many days later after they have buyers remorse and expect youre going to just give them a refund because they said something was wrong. I can tell you that if/when I ever start a business I will make damn sure I have something in my contract about complaints and they will have to get back to me within 24hours or so, becuase anything beyond that is just heresay
post #20 of 144
Thread Starter 
My contract does state that I am not responsible for damage to the cake after setup is complete, so from a legal standpoint, I feel I'm covered. I did mention this to her in one email, but she seems to be ingoring it.

I haven't heard back from anyone for the rest of the day, so we'll see what happens. I have not problem discussing a refund if there was actual damage, but until I see it, I can't do anything.

I mean, if they called their dress shop and said that the zipper broke, the dress shop would want to see the dress, right?
Don't put the key to your happiness in someone else's pocket.

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Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
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post #21 of 144
It looks wonderful! No evidence=no refund. And ignore the wedding coordinator. She sounds like a jerk.
post #22 of 144
Wowww. I think the cake looked great! congrat
post #23 of 144
If she calls you back save yourself further headache... be sure you get the name of the business as well as the phone number. That way you can look them up.

If they are legit then their business will have one of the following if not all... 411 listing from information, website, phone book listing/ad etc. Also google the phone number she gives you. If it's a business 9 times out of 10 it will come up as a business.

What I did after a complaint like this was I started getting a business card from every other business there and making a note of what it was like to work with them at that event.

The back would say "Jones 50th Anniversary - florist very snippy and demanding to me." "Smith/Adams Wedding - florist talked crap about bride behind her back after bride stopped by reception hall to see how things were coming." "Gordon/Wise wedding - DJ was great to work with while we were setting up".

I let any customers who wanted read my reviews and form their own opinion on if they wanted to use them or not.
post #24 of 144
Ok, in all fairness, I can see not talking to the baker about the cake for a week. My cake was awful and SHOULD have been refunded (it fell over and was not the design I picked). I did not let that ruin my reception and went on my honeymoon. The venue froze 2 of the tiers and most of the groom's cake, which was still in a tinfoil pan with a pan liner icon_mad.gif Once I returned from the honeymoon, I took the cakes to the bakery. They did refund 50% of the cake. I returned over 80%. Most landed on the floor. It was really embarassing. The timeline to complain about a cake needs to keep in mind the honeymoon. Which of us would stay in town to return a bad cake? That being said, what the heck is wrong with the cake??? I looks perfectly fine to me. You drop the cake off, the sign for it, it is a done deal. They need to come back with cake and lots of pictures to prove their point. A reputable venue, DJ, cateer that can be verified would be helpful.
yesterday is history, tomorrow is a mystery, and today is a gift, that is why it is called the present. from the movie Kung Fu Panda
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yesterday is history, tomorrow is a mystery, and today is a gift, that is why it is called the present. from the movie Kung Fu Panda
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post #25 of 144
Thread Starter 
I understand a bride not saying anything for a week because of their honeymoon, but wouldn't/shouldn't the wedding coordinator (if she is actually a coordinator) should have made a phone call either after or even while at the reception?
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
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Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
post #26 of 144
Quote:
Originally Posted by jlynnw

The timeline to complain about a cake needs to keep in mind the honeymoon.



I disagree, actually. The bride or groom can make a phone call and have Mama take the cake back, or some other bridal party member. I certainly HOPE most newlyweds don't take the whole bridal party with them on the honeymoon, after all. Particularly if you have an event coordinator--even if it is Cousin Suzie, she's been designated to take care of this kind of thing.

PARTICULARLY when the bride is going, "WE DON'T HAVE PHOTOS NO!" I've never been to a wedding where the photographer is the ONLY camera. Uncle Harry or whatever should have pix already, or else the bride should be providing the photographer's name and number for verification. This is a classic, "I think I paid too much, now that I'm not floating around in a cloud of pastel sparklies" reaction. It shouldn't be catered to.
post #27 of 144
Quote:
Originally Posted by varika

Quote:
Originally Posted by jlynnw

The timeline to complain about a cake needs to keep in mind the honeymoon.



I disagree, actually. The bride or groom can make a phone call and have Mama take the cake back, or some other bridal party member. I certainly HOPE most newlyweds don't take the whole bridal party with them on the honeymoon, after all. Particularly if you have an event coordinator--even if it is Cousin Suzie, she's been designated to take care of this kind of thing.

PARTICULARLY when the bride is going, "WE DON'T HAVE PHOTOS NO!" I've never been to a wedding where the photographer is the ONLY camera. Uncle Harry or whatever should have pix already, or else the bride should be providing the photographer's name and number for verification. This is a classic, "I think I paid too much, now that I'm not floating around in a cloud of pastel sparklies" reaction. It shouldn't be catered to.



Absolutely! If there is something that is absolutely pressing, it gets taken care of N-O-W. No skippity-la-la off to Barbados, and when you get bored at home a week later figure you'll bother the caker and harass her for $$ you probably shouldn't have spent in the first place.
post #28 of 144
Quote:
Originally Posted by jlynnw

The timeline to complain about a cake needs to keep in mind the honeymoon.



disagree, that is not my fault if I am the business owner that you did not take the time to call me in a timely manor or did not have some one call on your behalf as stated on the contract.
Where will it end?? keep in mind they may make more than wedding cakes, what if they made an anneversary cake and the couple went on vacation for a month and called to complain, how are they going to prove they had a dry cake a month later.
unfortunately there are rules becuase at some point some one has ruined it for every one else, and if you are a business owner you need rules upfront to CYOA for all the crap that might come up and for all the possible scam artists out there or all the problems that might arise.
Sorry if thats harsh but there needs to be rules. And let me tell ya if I think youre trying to scam me and get a free cake because you think you can whine about it and get something for nothing I wont be as apt to bend the rules for you. yes you had a bad experience and i can see why you deserved a refund in your situation but there are a lot of people out there who are trying to con people out of money because they think they can act like a little brat and get something for free becuase they overspent on their wedding.
post #29 of 144
Usually if they were so pissed off the MOB would of called complaining or something. It sounds to me that they overspent on their wedding and maybe their honeymoon and their trying to find ways of compesating that fact.
If they do not have any photo proof (yes besides the photographer or even videoographer, most people bring their cameras too) then I say to screw them. Anyone can have friends email you and say their with so-and-so or even can have multiple addresses themselves. So no proof, no pudding. No Capes! (sorry, just watched The Incredibles and the lady is my favorite!)
post #30 of 144
Bottom line is that the cake was perfectly fine when you left which you can, and have, proven with a photo. That's why we take photos after the cake is setup before we leave. What happens after that is absolutely not your problem. I would not offer one penny back. I consider that kind of crap blackmail. "I'll tell everybody if you don't give my money back"...If the blackmail works, then that information gets around too.
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Proud Mom of an Army Soldier...now serving in Iraq.

"We sleep soundly in our beds because rough men (and women) stand ready in the night to visit violence on those who would do us harm." - H.G. Wells
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