Let me state that I know that I properly doweled the cake (tea straws, thanks Sharon!) there was styrofoam wrapped with ribbon between the tiers and two dowels through the entire cake. It was not leaning, wobbly or crooked when I left.
I responded back that if she would send me the photos of the cake, I would review it. She proceeded to get snippy and defensive telling me that they aren't lying and she'll have the coordinator and DJ tell me about the cake. She doesn't have a website for the photog, nor does she give me his phone number. I sent her my pics showing that the cake is not leaning in any way (I'm pretty sure I could tell, what do you think?)
So I get an email from the DJ, but his email address is the same business email as the bride and he doesn't list his company name. The coordinator also replies with a snippy just-give-her-money-back email and then says the cake was dry, which was never mentioned by the bride. The wedding coordinator also doesn't put her business name on the emails.
edited to add: Bride later comes clean that her new hubby moved one of the kids and that's how the head came off.