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bride is complaining (really really long)

post #1 of 144
Thread Starter 
Ok , so I get an email a week after the wedding stating that the cake was leaning, the groom figure (gumpaste) was falling over and one of the kids (also made from gumpaste) head had fallen off when the bride and groom arrived at the reception and how as I going to remedy the situation.

Let me state that I know that I properly doweled the cake (tea straws, thanks Sharon!) there was styrofoam wrapped with ribbon between the tiers and two dowels through the entire cake. It was not leaning, wobbly or crooked when I left.

I responded back that if she would send me the photos of the cake, I would review it. She proceeded to get snippy and defensive telling me that they aren't lying and she'll have the coordinator and DJ tell me about the cake. She doesn't have a website for the photog, nor does she give me his phone number. I sent her my pics showing that the cake is not leaning in any way (I'm pretty sure I could tell, what do you think?)

So I get an email from the DJ, but his email address is the same business email as the bride and he doesn't list his company name. The coordinator also replies with a snippy just-give-her-money-back email and then says the cake was dry, which was never mentioned by the bride. The wedding coordinator also doesn't put her business name on the emails.

Thoughts?

edited to add: Bride later comes clean that her new hubby moved one of the kids and that's how the head came off.
LL
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Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
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post #2 of 144
The cake looks great! Sounds like they just want to get their money back for no good reason. If she can't produced "real" evidence of what she's claiming, then I'd say she's out of luck. You were reasonable in asking for photos of the cake leaning. The emails from the DJ and coordinator sound fishy. She probably put someone up to it, posing as those people. Stand your ground!
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Because Fashion is a Piece of Cake
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post #3 of 144
for goodness sakes.. it looks great.. my eyes doesn,t see any leaning at all i would tell you so , if i did see it.. beautiful cake.. no money back, please. you deserve every dime. lotta work..hth
post #4 of 144
From what I see the cake is NOT leaning...this reminds me of previous threads like this one where the bride nitpicks (sp?) about the cake because maybe she felt she spent too much on the cake.
JACOB KOBE-MEKHI BORN 12/07/10 8LBS 1OZ!!!



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JACOB KOBE-MEKHI BORN 12/07/10 8LBS 1OZ!!!



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post #5 of 144
if there was any evidence that there was a problem, then yes, youd have to think about doing something.
but no pictures (um, is cutting the cake not like the main picture from a wedding?), emails which could be from anyone, and the bride admitting that one prolem she accused you of being at fault for when it was her husband that touched it? em, no.
just reply and say that without seeing pictures, you can not do anything. maybe ask for the name and number of the other witnesses, see if you can actually speak to them - or even look up their websites, which should have their email, so you can tell if those emails were genuine or not.
lets face it, you dont want to give a future discount incase she takes you up on it!
xx
post #6 of 144
I don't see that the cake is leaning...it looks really good to me! I don't know if I have any advice for you as far as giving her the money back but the whole thing seems off. You said they didn't put a business name in the email--maybe they don't really have a business? So, I'm taking it that you wonder if the DJ and coordinator are just friends of the bride and are helping her get some of her money back? I tell you what--it's very discouraging that their is another post like this!! Seems like there are a lot of brides out there trying to get money back for their cakes! I'm wondering if there is a forum somewhere where brides chat and cook up schemes to have the perfect wedding without paying for it!
Why do people say, "You can't have your cake and eat it too?" WHY would someone get cake if they can't eat it?!
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Why do people say, "You can't have your cake and eat it too?" WHY would someone get cake if they can't eat it?!
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post #7 of 144
Yup...sorry sista, quit complaing and trying to get money back and enjoy your NEWLYWED status...sheesh, what's with bitchy complaining brides lately?
post #8 of 144
Quote:
Originally Posted by kilikina_24

I don't see that the cake is leaning...it looks really good to me! I don't know if I have any advice for you as far as giving her the money back but the whole thing seems off. You said they didn't put a business name in the email--maybe they don't really have a business? So, I'm taking it that you wonder if the DJ and coordinator are just friends of the bride and are helping her get some of her money back? I tell you what--it's very discouraging that their is another post like this!! Seems like there are a lot of brides out there trying to get money back for their cakes! I'm wondering if there is a forum somewhere where brides chat and cook up schemes to have the perfect wedding without paying for it!



I agree...but yeah there are alot of threads like this about these bridezillas.
JACOB KOBE-MEKHI BORN 12/07/10 8LBS 1OZ!!!



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JACOB KOBE-MEKHI BORN 12/07/10 8LBS 1OZ!!!



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post #9 of 144
The groom probubly messed up the cake and pissed off the bride and know she wants her money back. As for the DJ and Coordinator, Sounds to me that they are her since the emails do not give you the name of business or any vital information that you can use to verufy what the bride is saying. I would tell her that unless you get the names and numbers of these people and also check with the manager at the hall or business they had their weddinging your cake was there and perfect. What happens after you leave is on them. And she can take a leap off a short bride. The nerve of people. OH, and if there was a problem with the cake why did it take them a week later to complain.
post #10 of 144
Im in the column with those who don't believe the DJ and coordinator are "real" wedding vendors.

When hubby was in banking, he was talking to their corporate office, to a "corporate weinie", as he put it. Mr. Weinie told hubby, an officer of the bank, to ".....have a VP call me to confirm all of this." Hubby said, "I will not. I am an officer of this bank. You will not accuse me of making this up. I can grab the janitor and put him on the phone and tell you he's a VP and you wont' know the difference! Now let's settle this issue now!"

To me, it's just a little too obvious that these are friends. A girlfriend who has been a bridesmaid 3 times does not an Event Coordinator make.
post #11 of 144
Thread Starter 
Ok, so it's not just me thinking that the emails sound fishy. I had a gut feeling from the get go that she'd try something like this. Oh well. I appreciate the support and I'll let you know if she ever shows up with the pics. (watch me turn blue holding my breath)

edited to fix spelling error
Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
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Don't put the key to your happiness in someone else's pocket.

www.IndyCakes.com
http://indycakes.blogspot.com/
www.FaceBook.com/IndyCakes
Reply
post #12 of 144
Quote:
Originally Posted by __Jamie__

Yup...sorry sista, quit complaing and trying to get money back and enjoy your NEWLYWED status...sheesh, what's with bitchy complaining brides lately?



Exactly what I'm thinking!! You know we all get on here to share cake ideas, recipes, and bridezilla stories apparently....I'm thinking these "special" brides have a site somewhere (we should try to find it!!) where they share ideas on how to rip off their baker, photographer, and all the other vendors!!! What is with these people--thinking they deserve the best at others expense!! I hope I can raise my kids so that they don't have this attitude that they deserve to have whatever they want...even if they can't pay for it!
Why do people say, "You can't have your cake and eat it too?" WHY would someone get cake if they can't eat it?!
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Why do people say, "You can't have your cake and eat it too?" WHY would someone get cake if they can't eat it?!
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post #13 of 144
wow! I hope everything works out for you.
post #14 of 144
forgot to say that I think the cake looked great!
post #15 of 144
You know they just couldn't resist "playing" with those gumpaste figures, and that's what happened. I am delivering a grad cake today with a mortarboard complete with tassel, and I am fully expecting someone to not be able to resist touching that tassel, and breaking it right off.

Your cake was exquisite, and with all that extra doweling (which by the way, I never do and I've never had a cake lean) there's no way it was leaning or any other tall tale she told you. Stand your ground...and let us know how it turned out (if you did ever hear from her again). Now that she knows you require proof, I expect she will slink away.
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Goals are dreams with deadlines.
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