bride is complaining (really really long)

Ok , so I get an email a week after the wedding stating that the cake was leaning, the groom figure (gumpaste) was falling over and one of the kids (also made from gumpaste) head had fallen off when the bride and groom arrived at the reception and how as I going to remedy the situation.

Let me state that I know that I properly doweled the cake (tea straws, thanks Sharon!) there was styrofoam wrapped with ribbon between the tiers and two dowels through the entire cake. It was not leaning, wobbly or crooked when I left.

I responded back that if she would send me the photos of the cake, I would review it. She proceeded to get snippy and defensive telling me that they aren't lying and she'll have the coordinator and DJ tell me about the cake. She doesn't have a website for the photog, nor does she give me his phone number. I sent her my pics showing that the cake is not leaning in any way (I'm pretty sure I could tell, what do you think?)

So I get an email from the DJ, but his email address is the same business email as the bride and he doesn't list his company name. The coordinator also replies with a snippy just-give-her-money-back email and then says the cake was dry, which was never mentioned by the bride. The wedding coordinator also doesn't put her business name on the emails.

Thoughts?

edited to add: Bride later comes clean that her new hubby moved one of the kids and that's how the head came off.

Ok, so it's not just me thinking that the emails sound fishy. I had a gut feeling from the get go that she'd try something like this. Oh well. I appreciate the support and I'll let you know if she ever shows up with the pics. (watch me turn blue holding my breath)

edited to fix spelling error