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Really need HELP with this complaint!! - Page 6

post #76 of 212
I am speechless.

She called the cops.

Omg ~~ I believe what you said but but I can't believe it.

Wow~~why ruin your own wedding day and wedding time of life with such bs.

I sure am glad your husband was home.
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

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my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

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post #77 of 212
oh my gosh!! wow. im so sorry thats how it turned out with her, no one deserves to be treated like that!

and as for the cake "being burned to the point of almost being black"
hmmm... thats funny I dont see anywhere on your pictures that shows anything like what she was describing!!! icon_sad.gif
post #78 of 212
Oh you poor thing! what an evil wench. the cake is NOT burned. i say let them take you to court.. when you win, make them pay all of your legal fees and charge them for the meeting today too icon_biggrin.gif

I wouldn't give her a penny back.
post #79 of 212
NO REFUND,not one cent,the cake looks yummy.I want to steal a slice, she is a foolish woman.At least you got pictures let her take you to court.
Judge the character of a man by how he treats those who can do nothing for him.
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Judge the character of a man by how he treats those who can do nothing for him.
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post #80 of 212
I'm sorry you have to deal w/ this idiot!!
Two words JUDGE JUDY!!!!!!!!! She will be sure to put that nasty ____ In her place icon_evil.gif
I believe that every person is born with talent.
~ Maya Angelou
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I believe that every person is born with talent.
~ Maya Angelou
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post #81 of 212
That is so stinking crazy! Gorgeous cake!
That darker edge of the cake is so delish..LOL Ever scrape out what was in the pan on your finger? I can never resist it..LOL Looks yummy to me and no where near burned. Sound's like one flavor was less liked by all and a case of ordering too much cake. Shame on her!
¢¾Sarah
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¢¾Sarah
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post #82 of 212
If it were me and she called the cops, I would have been arrested for shoving that cake so far down (or up depending on which end I started at) her throat!!!! Death by cake.....a whole other meaning.

Sorry you had to go thru that. You cake looks yummy btw.
BAZINGA ~ Dr. Sheldon Cooper
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BAZINGA ~ Dr. Sheldon Cooper
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post #83 of 212
Quote:
Originally Posted by varika

Quote:
Originally Posted by KathyTW

Oh, and don't forget to save scraps of each cake, filling and frosting for DNA evidence to prove the &*(^% cake isn't even yours!!!



What does cake DNA look like? Is it a round, square, hexagon or maybe...petal-shaped? icon_lol.gif

....sad part is, I watch so many forensics shows, I know they could already use a mass spectrometer to tell if two samples were from the same cake. But I agree, it's a total shame that people pull this kind of crap.



I have a mass spectrometer...we can get to the bottom of thisicon_smile.gif
A merry heart doeth good like a medicine: but a broken spirit drieth the bones. Proverbs 17:22
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A merry heart doeth good like a medicine: but a broken spirit drieth the bones. Proverbs 17:22
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post #84 of 212
Wow..........just wow!! Shouldn't she be on her honeymoon or celebrating with her new husband, to waste the first few days of her marriage obsessing with her cake is ridiculous.

I've done this for a long time and I'd like to share a useful tip with all of you guys for the future. I always carve away the crust on all of my larger tiers (white or yellow cake). So when the cake is sliced they just see the same uniform color from middle to edge.

From a customers perspective I can see why she thought the cake was darker on the edges they CERTAINLY WERE NOT BURNED, I'm not saying it was burned so please don't flame me.

When you slice off the edges i.e. sides, top and bottom of a layer, you don't get any dark color at all.

As the OP said it's hard to not get the darker edges (corners) whatever, when we're baking the larger layers, but you can get rid of them.

I seriously doubt this wrench will contact an attorney, she's calling your bluff.

Sorry this happened to you and please don't take my advice as siding with this lunatic bride because I most definitely am NOT.

icon_smile.gif
post #85 of 212
that bride is nothing but a scammer! She ordered too much cake and now made up an excuse to get some money back. !. Don't allow yourself to be yelled at! If she can't talk to you in a sensible way, then she don't bother to talk to you at all!
2. She is acting crazy because she knows she is wrong. That is just a cover up to try to shame you into giving her a refund.
3. I applaud you in taking pictures, that way since she threatened you with a lawsuit, you have proof enough to win.
4. do not refund her one single dime. that cake was gorgeous. besides the fact, the people perferred the other flavors. She should have been more thoughtful of other people's tastes.
post #86 of 212
5. Get statements from the head server and manager also. better still, have them as your witnesses in case that bridezilla takes you to court. much hugs!!!
post #87 of 212
I just want to tell you that her wedding cake is so beautiful! You did a fabulous job. I do not think that those cakes look burned at all. My cakes always look like that on top. I think it is just part of the way baking goes on the outside part of the cakes.

Anyways...you did a great job! icon_smile.gif Don't let this crazy woman get to you.
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Sharing is caring.
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post #88 of 212
Thread Starter 
Quote:
Originally Posted by dkelly


I've done this for a long time and I'd like to share a useful tip with all of you guys for the future. I always carve away the crust on all of my larger tiers (white or yellow cake). So when the cake is sliced they just see the same uniform color from middle to edge.

From a customers perspective I can see why she thought the cake was darker on the edges they CERTAINLY WERE NOT BURNED, I'm not saying it was burned so please don't flame me.

When you slice off the edges i.e. sides, top and bottom of a layer, you don't get any dark color at all.

As the OP said it's hard to not get the darker edges (corners) whatever, when we're baking the larger layers, but you can get rid of them.



I completely understand and have been thinking about doing that. I really didn't think anybody would be so petty as to squawk about a brown edge!
post #89 of 212
Quote:
Originally Posted by SweetArt

Quote:
Originally Posted by dkelly


I've done this for a long time and I'd like to share a useful tip with all of you guys for the future. I always carve away the crust on all of my larger tiers (white or yellow cake). So when the cake is sliced they just see the same uniform color from middle to edge.

From a customers perspective I can see why she thought the cake was darker on the edges they CERTAINLY WERE NOT BURNED, I'm not saying it was burned so please don't flame me.

When you slice off the edges i.e. sides, top and bottom of a layer, you don't get any dark color at all.

As the OP said it's hard to not get the darker edges (corners) whatever, when we're baking the larger layers, but you can get rid of them.





I completely understand and have been thinking about doing that. I really didn't think anybody would be so petty as to squawk about a brown edge!



Whew........I'm happy you didn't take this the wrong way.

Guess why I started *shaving* my cakes? Yup, I had a complaint and it wasn't a Wedding cake it was a Bat Mitzfah cake. Similar situation to yours, they ordered a huge elaborate cake.......way too much for what they needed.

I did refund a small amount I can't remember how much, this happened many yrs ago (over 15). She's still a client today. I have to admit, the edges on mine were a lot darker then yours.

Ever since that episode I put the #of servings clause in my contract and I *shave* em!
post #90 of 212
OK...number one: The bride is a psycho.

Number Two: Your cake looks perfectly NORMAL - all white/light colored cakes brown on top and bottom - that's what they're SUPPOSED TO DO! If it stayed completely white it wouldn't be done! See #1 above.

Number Three: Your cakes are absolutely lovely and she should have been thrilled with them instead of making your life miserable because she overextended her wedding budget. Again...see #1 above.

Number Four: Keep those pictures. If her lawyer sends you a letter, I'd fire one back suing her for harassment. You have the hall manager and staff on your side, plus the photos to prove nothing was burned. Make sure you document as much as you can regarding her changing stories, her conflicting story vs. what the hall manager/staff have told you. Oh yeah...see #1 above!

Number Five: NO REFUND! You held up your end of the contract and she has no grounds for a refund. In fact, next time you talk to her tell her you're now charging her an additional 20% PITA charge. icon_lol.gif Did I mention see #1 above???

Your cakes rock!
"Mmmmmmmmm donuts." - Homer Simpson
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"Mmmmmmmmm donuts." - Homer Simpson
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