Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › Really need HELP with this complaint!!
New Posts  All Forums:Forum Nav:

Really need HELP with this complaint!! - Page 8

post #106 of 212
My favorite tasting part of the cake is the darker part, especially the cracked top on a pound cake-YUMM!!!
I'm definitely a people pleaser, at my expense, but she's just simply nuts! forget about her, with absolutely no refund. Anyone that knows her or talks to her for 10 seconds would not have any value in her opinion of your cakes, so don't worry about bad publicity.
post #107 of 212
Quote:
Originally Posted by dkelly



I've done this for a long time and I'd like to share a useful tip with all of you guys for the future. I always carve away the crust on all of my larger tiers (white or yellow cake). So when the cake is sliced they just see the same uniform color from middle to edge.

From a customers perspective I can see why she thought the cake was darker on the edges they CERTAINLY WERE NOT BURNED, I'm not saying it was burned so please don't flame me.

When you slice off the edges i.e. sides, top and bottom of a layer, you don't get any dark color at all.

As the OP said it's hard to not get the darker edges (corners) whatever, when we're baking the larger layers, but you can get rid of them.

icon_smile.gif




I agree with dkelly about cutting off the edges. It makes for a prettier presentation and you'll avoid this kind of fall out from people who know nothing about cakes. Do NOT refund her for the corners or anything else about this cake. It's not your responsibility to pay for her ignorance OR to finance her cake education.

Best of luck.
Cake disasters are like childbirth...you swear you'll NEVER make another cake but soon the pain is forgotten and you are elbow deep in BC again.
Reply
Cake disasters are like childbirth...you swear you'll NEVER make another cake but soon the pain is forgotten and you are elbow deep in BC again.
Reply
post #108 of 212
I just have to add:

Everyone keeps asking why she isn't on her honeymoon enjoying herself.... what most likely happened is her new hubby went down the list and colorfully exclaimed, "YOU SPENT HHOOOWWW MUCCCH on this cake???!!!!????" and now she has to do whatever it takes to honor her reply of, "Oh love of my life, fear not, I have a plannnnn (insert evil laugh here)."

No refund.
No self doubt.
No more anger (don't honor her ridiculousness that way)
and add a line to your contract to be initialed that reads something like
"Due to the nature of baking, some (lighter) cakes may present with a darker edge, however, this is not a reflection of being over cooked and does not affect the taste or quality of the cake."

Something all legalese sounding.... just a thought.
Cake disasters are like childbirth...you swear you'll NEVER make another cake but soon the pain is forgotten and you are elbow deep in BC again.
Reply
Cake disasters are like childbirth...you swear you'll NEVER make another cake but soon the pain is forgotten and you are elbow deep in BC again.
Reply
post #109 of 212
I would bet you $100 that the bride has NEVER seen the inside of a kitchen, let alone baked anything in her entire life! Any dip would know that is NOT burnt. May I suggest something? If she lawyers up, get your own lawyer and explain the situation and I bet you that her complaint will hold NO merit. Make sure you get the testimony of the two people your were talking to before and I can bet you your lawyer will cut these people off at the knees for this ridiculous scam. I had a similar situation (not dealing with cakes but something else) and went to my lawyer and he said they had no legal right to what they were doing and wrote a letter to them saying that if they proceeded they would be considering harassment charges and that if they had any more complaints to direct their complaints to him (lawyer) not me. Boy that shut them up! icon_twisted.gif
post #110 of 212
Amazing! That cake does not look overcooked in the least! Yes, please show me how to not have the outside of the cake turn brown...UGH! Glad you stood your ground.
T, C, & R

Moms to 7 and Cake Decorators Extraordinaire
Reply
T, C, & R

Moms to 7 and Cake Decorators Extraordinaire
Reply
post #111 of 212
i feel like K8Memphis....sounds pre-medicated (oops meditated) to me, too....she couldn't wait till they put her cake on the table to gasp....."AHHHH....burnt cake!" whatever! Simply put if she doesn't have time to bring that cake TODAY, she won't see a penny of refund. I wouldn't worry about her, because anyone that she would have referred your business to, probably knows her and knows she's a drama queen. The guests either liked the cake or they didn't.
post #112 of 212
What a piece of work. I'm glad you didn't give her a refund of any kind. Your cake was beautiful never doubt what you do just because of one ass****
post #113 of 212
Husker fans. That explains it.

J/k to any Husker fans out there. But K-state rules!

In my real line of work (Human Resources; I'm not a pro caker), I get threatened every day by people saying they're calling their lawyers. If I had a dime for every time I was told that, I wouldn't have to work! Don't worry about her lawyer threat. She can take a flipping hike. icon_biggrin.gif

You have a witness of your own (the cake cutter) that totally disputes her story. You have your pics which clearly do not show a burnt cake.

Do not beat yourself up over it. She probably thought you'd just roll over for her. Good for you for standing up for yourself. I doubt you hear from her again.
post #114 of 212
She knows nothing about cake. that cake looks fine, even a few days later. She probably loves underbaked cookies, too.
post #115 of 212
Quote:
Originally Posted by CakeDiosa

..and add a line to your contract to be initialed that reads something like "Due to the nature of baking, some (lighter) cakes may present with a darker edge, however, this is not a reflection of being over cooked and does not affect the taste or quality of the cake."



And people wonder why a contract to buy "just a cake" has to be 3 to 15 pages long. Because we deal with flippin' IDIOTS, that's why!
post #116 of 212
Quote:
Originally Posted by sweetiesbykim

My favorite tasting part of the cake is the darker part, especially the cracked top on a pound cake-YUMM!!!



OMG! I made a butter cake on Thursday that I slightly over filled. So naturally, there was a little "crunchy edge" around the top! I TRIED..I WALKED AWAY, but, alas I wasn't strong enough. I trimmed that puppy while it was still warm and scarfed down those crunchy edges! YUM!

Beth in KY
post #117 of 212
I could go for a slice of that groom's cake right now. What"s the filling, it looks caramely. Yum.
post #118 of 212
That grooms cake is awesome!! I'm a husker girl!!! icon_smile.gif

This bride is a piece of work! Makes me want to never do a wedding cake!!!!!

I think your handling it great though, glad husband was able to stay with you today as well!
post #119 of 212
Your cake is gorgous. You really did nice work on it.

It still looked delicious even though several days had passed. I bet the photos of that cake would make any judge's mouth water.
The caramel and vanilla combination sound wonderful.

It is as if she intended to cause major drama. It wouldn't cross the mind of normal thinking people to call the police. She must have planned a big show-down with each vendor before the wedding.

Have you spoken with the other vendor's to see if she is pulling this on them?
Was the Venue manager present for all of this?

-Debbie B.
post #120 of 212
[quote="cakes22"]If it were me and she called the cops, I would have been arrested for shoving that cake so far down (or up depending on which end I started at) her throat!!!! Death by cake.....a whole other meaning.

They would have arrested me also. That bride knew what she was doing and when it didnt go to plan she got mad. I cant believe how people get so crazy over a cake. I mean isnt having the people closest to you sharing your special day more important that the food and cake. I guess thats just my thinking though.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Cake Decorating Business
Cake Central › Cake Forums › Cake Talk › Cake Decorating Business › Really need HELP with this complaint!!