I need open and honest opinions about this.
I just got a call from a bride that the bottom tier of the cake I delivered last night was, "burned, almost black." I was shocked. I would have noticed that! She said that no one said anything to her during the reception because they did want to ruin her day, but a cake server went up to her sister and said that the bottom layer was so burned that they couldn't even serve it. The bride said they couldn't serve the bottom tier and she has 1/2 left that she would bring back to me if need be.
She then proceeded to tell me that the hall manager (who recommended me to her) said to her, "Apparently we should be more careful about who we recommended." Obviously I'm floored and sick to my stomach.
So, I went and dug her cake scraps out of the trash. NOT burned. If fact they're still nice and moist. Then I called the hall manager. She said she had not heard anything about this. Had not even spoken to the bride yet, and did not make the above comment. I asked her to find the server who served the cake and to see if they did say they couldn't serve the cake, and to find out how many people actually attended her reception.
Here's a few facts about her cake. She said she needed 125 servings for her reception. But the cake design she wanted was too big, so she ordered the 200 servings needed to do the design. (This includes the groom's cake, which she said they didn't even cut into.) So she ordered 75 servings too many. She wants a refund for the bottom tier, which is coincidentally 80 servings.
Some questions I have are:
If the bottom layer was bad and they needed to feed the guests, why didn't they cut the groom's cake?
How does she intend to prove the cake is burned and almost black when she brings it back, or am I calling her bluff by telling her to bring it to me?
They served 1/2 the bottom layer even though it was burned?
She said she will bring the cake layer back Monday. I need to be ready to decide what to do by then.
What other questions should I be asking?
What have I missed?
I just got a call from a bride that the bottom tier of the cake I delivered last night was, "burned, almost black." I was shocked. I would have noticed that! She said that no one said anything to her during the reception because they did want to ruin her day, but a cake server went up to her sister and said that the bottom layer was so burned that they couldn't even serve it. The bride said they couldn't serve the bottom tier and she has 1/2 left that she would bring back to me if need be.
She then proceeded to tell me that the hall manager (who recommended me to her) said to her, "Apparently we should be more careful about who we recommended." Obviously I'm floored and sick to my stomach.
So, I went and dug her cake scraps out of the trash. NOT burned. If fact they're still nice and moist. Then I called the hall manager. She said she had not heard anything about this. Had not even spoken to the bride yet, and did not make the above comment. I asked her to find the server who served the cake and to see if they did say they couldn't serve the cake, and to find out how many people actually attended her reception.
Here's a few facts about her cake. She said she needed 125 servings for her reception. But the cake design she wanted was too big, so she ordered the 200 servings needed to do the design. (This includes the groom's cake, which she said they didn't even cut into.) So she ordered 75 servings too many. She wants a refund for the bottom tier, which is coincidentally 80 servings.
Some questions I have are:
If the bottom layer was bad and they needed to feed the guests, why didn't they cut the groom's cake?
How does she intend to prove the cake is burned and almost black when she brings it back, or am I calling her bluff by telling her to bring it to me?
They served 1/2 the bottom layer even though it was burned?
She said she will bring the cake layer back Monday. I need to be ready to decide what to do by then.
What other questions should I be asking?
What have I missed?
