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Shipped cake disaster. Sad pictures. - Page 2

post #16 of 36
4/12/09 at 5:54am
Ouch! That cake was beautiful! I would not have shipped a cake UPS, USPS, Fed-Ex or DHL. The thought was fantastic, though. I am not sure how it works for the general public, but anything I ship from work comes with $100 insurance automatically. You only pay extra for insurance over $100. Insurance by the way covers items being lost OR damaged in transit. The form does ask for the value of the item being shipped so depending on what you entered, you would be able to get that. I would call it a learning experience AND file my claim.
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post #17 of 36
4/12/09 at 8:23am
owh... pity u dear.. anyway your original cake look so beautiful
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post #18 of 36
4/12/09 at 8:53am
Quote:
Originally Posted by Crissy_Cakes

I just went and looked at the before picture - it's (was) adorable! icon_biggrin.gif
I'm so very sorry your sister isn't going to get the chance to use your cake at her shower. Lord knows we all are well aware of how many hours of love went into that cake. FedEx should be assamed of themselves, that's ridiculous.

thumbsdown.gif



Fed Ex ships 10 million packages a day. How do you think they do that without the use of conveyors and packages being thrown around? Have you never step foot into an airport and watched them load your luggage into the belly of the plane?

I told my DH about this (who has worked in exporting for 25 years) and he said "Don't forget about the part where the packages fly in the air and land inside the airplane!"
Its amazing to me your cake arrived as well as it did!

Good luck with your claim! Did you mark on the fed ex form the value of the cake and elect insurance?
Gotta have more cowbell!
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Gotta have more cowbell!
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post #19 of 36
4/12/09 at 9:42am
Well..sorry about your cake but this is exactly why shipping a cake is never a safe,good idea.I hope you get your shipping back..That was alot to pay!!
Busy Bakin Kakes For Kids!!!

Mom to Mitchell 11 yrs and Delaney 9 yrs
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Busy Bakin Kakes For Kids!!!

Mom to Mitchell 11 yrs and Delaney 9 yrs
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post #20 of 36
4/12/09 at 10:00am
My son works for an international shipping company. He says... "you NEVER ship a cake." It won't matter that your mom's rm saw it being carried on it's side. The first man who told you no guarantees was the one that FedEx will use as the "we told you" evidence. There is no way possible for a shipping company to keep a cake "this side up" when they spend the majority of their time on conveyor belts, etc.

I hate that for you. It's a precious cake --you can just tell even though the pictures are horrid to look at. Unfortunately, you are working with FedEx who is one of the worst when it comes to settling disputes. Good Luck!
1 Chronicles 23:29
They were in charge of the bread set out on the table, the flour for the grain offerings, the unleavened wafers, the baking and the mixing, and all measurements of quantity and size.
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1 Chronicles 23:29
They were in charge of the bread set out on the table, the flour for the grain offerings, the unleavened wafers, the baking and the mixing, and all measurements of quantity and size.
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post #21 of 36
4/12/09 at 4:26pm
I'm so sorry for you. I've shipped cakes by USPS direct from the main post office and they arrived intact. The first one was about 700 miles, and the second was about 250 miles. I called each post office drop point and told them a birthday cake was coming. I think it just sucks that yours was not handled any better. Mine cost about $50 bucks to send.
Love the SPS system....See Leah's tagline for instructions.
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Love the SPS system....See Leah's tagline for instructions.
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post #22 of 36
4/13/09 at 7:18pm
I am so sorry about your cake. Your heart was in the right place. Why in the world would you even think that FED EX would deliver such a fragile item in 1 piece icon_cry.gif

I'm sure it was beautiful to start with.
To Laugh is to Live
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To Laugh is to Live
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post #23 of 36
4/14/09 at 12:20am
So.... did they still eat the cake? I would!

When I was going off to university, I shipped my computer by greyhound bus. My cousin and I took the boxes to the depot and told the guy that it was a computer and fragile. He gave us some fragile stickers for it, so we stuck one on each box. While we were doing that, a largish item that also had fragile stickers on it (looked like a picture or art or something) got jammed up and bent on their conveyor belt. We watched that, then my cousin looked at me and without another word plastered fragile stickers all over the boxes!
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post #24 of 36
4/14/09 at 12:47am
Sorry to hear this happened to you...it was a cute cake!
To each his/her own - Cake that is!!
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To each his/her own - Cake that is!!
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post #25 of 36
4/14/09 at 12:55am
Aww kelleym, I am so sorry this happened to you... the cake was adorable! Is that the little frog smushed to death in the plastic in one of the pictures? I see all the little bees and ladybugs crushed, poor things icon_sad.gif So sad! And what a waste!

Did they eat any of it?

People ask me occasionally if I will ship a cake and I always say no. I hope you don't mind, I think I will save a before and after pic of your cake as evidence of what can happen.

This reminds me of that thread last fall when a member here had made cookies for a wedding and was shipping them via USPS. I believe she asked the clerk if the box was sturdy enough to prevent damage during shipping and he proceeded to punch the box repeatedly while she stood there shocked. OMG! That was horrifying to read about.

No shipping method is safe for anything anymore, unless you pay 3 fortunes plus your firstborn child icon_confused.gif
Anna (105 lbs lost since June 1, 2009)
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Anna (105 lbs lost since June 1, 2009)
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post #26 of 36
4/14/09 at 1:46am
Ok, I've shipped three cakes. One rectangle still in the pan it was baked in through the USPS. I put the on stickers saying "this side up" "fragile" etc. They turned it upside down anyway. Shipped my car cake and MP3 player cake on Greyhound. Showed the shipping clerk what it was before I closed the box. Guy asked twice "are you sure you want to do this?" In both cases, it made it just fine and the fees were very reasonable ($15 and $30).

Sorry shipping didn't work for you. I know your sister appreciated the thought anyway!
Sometimes you have to look reality in the eye and deny it.

I'll always love and miss you!
Taylor Lynn Wooten 4/11/08
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Sometimes you have to look reality in the eye and deny it.

I'll always love and miss you!
Taylor Lynn Wooten 4/11/08
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post #27 of 36
4/17/09 at 8:47pm
Aww Kelley - what a cute cake! So sorry it didn't make it! I shipped cakes 1200 miles last year by Express Mail and they made it intact. It cost about $50. Carrier delivered it sideways too - grrr! Helloo??? Did you not see the 8" tall This End Up with Giant ARROWS on each side of the box?? And Fra-Gi-Le?? But, I digress...

Maybe I was just lucky - But I shipped them frozen (fondX freezes well) wrapped in bubble wrap and packing peanuts in rigid, not cake, boxes, then placed those in another larger box w/ more bubble wrap and packing peanuts.

That said, I would never do it again! Way too stressful!
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post #28 of 36
8/21/11 at 7:30pm
I shipped a frozen cheese cake with a chocolate bow from N.Al to S.C. packed in dry ice and I used marshmallows to cushion and support the choc bow. It arrived at its destination in perfect shape. Couldn't believe the pure chocolate bow made it. I'm sorry you had such a bad experience, I would strongly suggest id you do it again try suttercream and freeze the cake pack it in dry ice, and try to insure it. Good luck
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post #29 of 36
10/16/11 at 9:09am
What a shame! We've tried to ship two dummy wedding cakes and both arrived a disaster. No more shipping cakes on this end.

Sorry that happened. FedEx did make good with the insurance though. Hope that is the case for you.

Jennifer icon_sad.gif
Jennifer Dontz - Traveling sugar art teacher
Online store/gallery: www.sugardelites.com
NOW SHIPPING!!!! CYMBIDIUM ORCHID / IVY DVD!
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Jennifer Dontz - Traveling sugar art teacher
Online store/gallery: www.sugardelites.com
NOW SHIPPING!!!! CYMBIDIUM ORCHID / IVY DVD!
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post #30 of 36
10/16/11 at 9:41am
I worked at a shipping company once (similar to FedEx)....it doesn't matter what you put on the box "this side up" etc. Those boxes get loaded and unloaded so many times...and the workers are hauling butt to meet "12" (as we called it because most priority boxes had to be delivered by 12 the next day.) I'm not saying they shouldn't be concerned with being careful with fragile items, I'm just saying I think the focus is more on moving FAST.
It's such a shame about your cake, lesson learned....and I'm sure they appreciated your effort!!! So sorry that happened!!!
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