Poor Timming!! email arrives 30 minutes before delivery - Page 2

Originally Posted by cylstrial

You should write her a nice email back and say something like, I'm really sorry that the cake didn't turn out the way that you wanted it. I was under the impression that this was what you wanted. If you had given me more notice, I could have changed the cake. But it takes about 4-6 (however many hours it takes you) to make a cake. In order for me to have changed the cake, you would have had to let me know at least 2 days in advance. I never received the email you sent stating the changes, because I was on my way, with the cake, to your party!!

You could even put something in there about how you are upset that she didn't like it because it was your gift to her and you worked very hard on it.

Hope this helps. But I would definitely tell her off in a nice way. She needs to know and understand why you didn't change it. It was HER FAULT! Not yours!

Originally Posted by 2txmedics

I would send an email back, stating that you dont check your email while your working on a cake, ESPECIALLY at the last minute...

Originally Posted by indydebi

"..... and I especially don't check my emails when I'm driving in the car on my way to deliver a cake that was finished and complete LONG before the email was sent. Please let me know if you want a full refund. Oh wait ..... IT WAS A FREAKIN FREE CAKE WASN'T IT, YA BIG DUMB MORON!!!!!!!!!!!!!!!!!!!!!!!"

Signed,

Wondering Why I'm Friends with Idiots Like You

Originally Posted by jlynnw

My mgr thinks I need to find a new profession as I don't have the skills as needed in a bakery.

Originally Posted by jlynnw

so help me, I would love to have Tita and Mel here to talk with these folks. I want a backbone, mouth and the skillz they have to back it all up with.

Originally Posted by Gefion

Dearest darling Friend

The right to complain is equally proportional to the amount of money paid.

Yours truly forever faithful
Ex-Friend

Originally Posted by jlynnw

Thanks for all the support. It has been a bad week. I did a cake for the shop and set it up. It was the "wrong" color pink and clashed with the table cloth. they did not provide a color swatch to work with. Mother hates lilacs. They said do the cake in a variety of pastel spring flowers. That cake is covered in that crappy fonduet (use TX accent in redneck), great now we can't even eat it, it will taste like sh!*. The bought 2 dozen cuppies from Sam's. The icing was ouzing all over like a big puss filled zit! They were happy with those, but not a cake with gerber daisies, shasta daisies, lialacs, roses, carnations, daffadills, irises, little tendrils on a pink shimmer dusted cake. They called the shop and got a full refund! A FULL, 100% refund. They did not return the cake that was exactly what was ordered. I read about the bride and her idiot MOB who cancelled the check. WTF, yes, I am cursing, seriously, what the he!! is wrong with people. This is just not called for. I do the cakes at home to improve and have a fun hobby. Work, well, I get to do cakes when nobody else wants to do them, mainly fondant cakes. Otherwise it is just bag up the rolls. My mgr thinks I need to find a new profession as I don't have the skills as needed in a bakery. My DH and I talked, and Monday, I am giving notice. It may be bad in the economy, but my mental health needs it. I feel like I can make a cake that gives you all the instructions on the back of a 4x6 card, the color by product name, tip 3 and everything. What skill is that? The lead lady has a least a cake a week returned and they don't get on her. Her bc roses look like blobbs dropped on a cake. I can do better, OK, I think I can anyway. I feel it would be best to travel onward! Sorry to rant, and rant, and rant.

Thanks for the nice compliments and incouragement. I will figure something out.