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Cheap Bride...this is ridiculous...what would you have done?

post #1 of 146
Thread Starter 
I got a phone call last month from a bride who wanted a tiered fondant cake for her wedding. Ivory fondant with plum flowers...gumpaste mind you...we still needed to finalize the design, but she recently e-mailed me changing the number of people from 200 to 100 because they are having a choc. fountain and that cake is just to suppliment and for pictures. I had quoted her $3.50 per person flat rate. Including cakes, fillings, buttercreams, fondants (all made by scratch), the support system, delivery(which is a half hour away), and the gumpaste flowers. I live in the middle of MI, and people are extremely cheap and unrealistic about the price of cake. Sorry, I might be being harsh, I am just flustered. This is the last e-mail I received from her...

Sarah --Sorry about not getting back to you right away--I am not wanting a cake for 200 people I just want a small one for pictures because I am having a choc. fountain in place of a big cake---so I have checked around before finding you and was quoted a price of $75.00 how much would it be for 100 people?


and this is what I sent back...Now I feel bad I sent it, but I was shocked and I wasn't sure if I should believe her or if she was just trying to get a better deal. Let me know what you would have done.


Wow! $75.00!!! They must be taking a big loss or doing you a major favor. The ingredients alone would cost more than $75.00 because I make everything from scratch. The cake plate it is displayed on, supports(dowel rods and cake plates-so the cake doesn't collapse), the , box, cake flour, butter, eggs, white chocolate for the fondant, not to mention delivery...I have no idea how someone could do that and be able to just break even not to mention the time it takes to do that kind of cake. Even if it was and only buttercream cake. I am in shock...definetly thank whoever gave you that deal. I am so sorry I can't match that price. I wish I could have helped you and I wish you luck on your upcoming marriage. If for any reason you ever need my services feel free to contact me.

Thanks so much,

Sarah



So what should I have done???
post #2 of 146
Sweet Jesus! That's like 75 cents/serving. That person must be taking a HUGE loss!
post #3 of 146
I think you did great. 75 cents a serving?? For sure, more power to 'em. And you kindly left the door open for 'em too. You did good I think.

Seventy five cents a serving?? <faint> <thud>

And a chocolate fountain could never replace a cake--they are so messy and sticky. Messy McMessykins for a wedding? yuck.

I mean I like choco fountains but if I was in wedding attire I probably would stear clear of it. Not to mention stearing clear of double dippers.

Fondue to replace wedding cake--no way. Bad form for have 200 people line up to get 'dessert'. Hopefully she'll at least have two or three.
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

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my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

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post #4 of 146
Sarah, your e-mail was brilliant! You could not have been more professional. I have a feeling she will call you back and if she doesnt its because she feel pretty stupid. Good work.
mary
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mary
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post #5 of 146
I think your reply has right on target. I wouldn't feel bad at all, it was a very nice note just explaining why you couldn't match the price. I tend to undercharge for my cakes (I know, I know) but $75.00 for a cake to feed 100?! Even if it was a basic sheet cake, it would be more than that. Do you think she could have told you that to try to get you to come down on the price?? I wouldn't sweat it, if she's going to be that cheap on her wedding cake, she won't be worth the trouble.

Angela
post #6 of 146
your reply to her was very good. don,t feel bad about anything... its not whether we make from scratch or box or extender recipes.. they are paying us for our expertise on creating a beautiful cake.. whether it is fondant or buttercream... and all the beautiful decorations that go with it.. i have had to say something like this a few times in my years of decorating.. hth
post #7 of 146
Just what you did! If she can get a cake for 100 people for 75 bucks! GO FOR IT GIRL!!

Having said that....my DISTANT cousin asked me to do her daughter's wedding cake. I was already helping with the catering so I declined. But, here is a little of the conversation "Do you know how to do a fondant bow?" "Yes, I can do fondant" "Are you SURE? Because I cater and I know everyone can't do fondant" "Yes, I'm quite SURE I can do fondant" "Well, I'll send you a picture and see if you think you can do the cake" At that point I told her that I would be unable to do the cake.

Fast Forward 2 weeks (now is 3 weeks until the wedding) "My baker CANCELLED ON ME!" I'm thinking....DUH! Would you PLEASE PLEASE do the cake? I'll pay you double! Yeah, like I wanted THAT headache. Stuck to my guns. She did find someone that told her it would be no problem.

The wedding and groom's cakes were HORRIBLE! She was very upset with them and didn't even want to pay. See? Dodged THAT bullet, didn't I? LOL The cake tasted good, but, the decorator needed much more practice before she did this type of cake. I'm SURE she did her best, but needed MUCH practice.

Bottom line: She got what she paid for!

Lesson Learned.
post #8 of 146
Here's another thing--are some caterers and venues trying to horn in on wedding cake arenas? I mean who said the chocolate fountain replaces the cake??? Not even close. Stupid even.

In another recent thread ~~ Who's bright idea was it for the caterer to serve a variety of desserts including cake??? Hey that should not be allowed. Think I'll start using me some fried chicken drum sticks for pillars.

And god help the caterers in my area that try to horn into cake areas.

Geez louise, like times ain't hard enough.
I got room for them and the chintzy bride in The Jar!!! lol
(see signature line)
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

Reply
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

Reply
post #9 of 146
Gimme summozem chockinleks.
post #10 of 146
Quote:
Originally Posted by k8memphis

Think I'll start using me some fried chicken drum sticks for pillars.



Tee hee hee! Love that!
~ Michelle ~

Never be afraid to try something new. Amateurs built the Ark; professionals built the Titanic!!
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~ Michelle ~

Never be afraid to try something new. Amateurs built the Ark; professionals built the Titanic!!
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post #11 of 146
So just how many jars do you have that you still have room?
Just hoppin around
@..@
(----)
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Just hoppin around
@..@
(----)
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post #12 of 146
No no no I got it I got it!!!

Let her run her choco fountain on full steam ahead and some little kid come to give her a big hug with chocolate smeared all over them selves.

Bwuuwhahahahaha
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

Reply
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

Reply
post #13 of 146
You did the right thing...your email to her was perfect. thumbs_up.gif
post #14 of 146
I think your response was very good. You were honest in pointing out your costs and polite as well. I wouldn't think twice about what you sent. It did not come across in any wrong way at all. You were truthful in a nice way and wished her the best. Pat yourself on the back and sleep well tonight. It couldn't have been better.
"I think every woman should have a blowtorch." - Julia Child
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"I think every woman should have a blowtorch." - Julia Child
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post #15 of 146
Quote:
Originally Posted by froggyjustjumpin

So just how many jars do you have that you still have room?



It's just one jar--plenty of room--ashes only.

I displayed this prominently on the shelf at eye level in my cubbie when I was a super for the phone company. icon_biggrin.gif

icon_lol.gif
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

Reply
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

Reply
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