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FINALLY got a backbone!!!! (Super Long Vent) - Page 3

post #31 of 115
ImageImage You go, girl! ImageImage
Tommy's favorite song? Roll roll roll your goat
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Tommy's favorite song? Roll roll roll your goat
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post #32 of 115
WAY TO GO!!! thumbs_up.gifthumbs_up.gifthumbs_up.gif

You handled that situation extremely well. You were professional, but refused to take her abuse, and gave them an option. If they even dare to call back and want money back, don't you dare give them a penny!! You gave them the chance to opt out and get a refund and they refused, so now that they've accepted the cake and eaten it, they get nothing back.

I think once she got to the point of bringing people over to show them how "awful" the cake was, I would've simply started loading it back up without even saying a word! What a witch!

Your cakes are both gorgeous, of course. I can see that the bows are red; a muted re, but red. If they don't give you a swatch, they can't complain, and matches can't be guaranteed in any case. Much better to be more muted than to be a bright tomato, bithday-cake, kind of red!

Sorry you've had such negative experiences. I guess I was lucky, I never had any bridzillas or complaints when I was doing wedding cakes.
Jen
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Jen
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post #33 of 115
Thread Starter 
Jen, when I told her she didn't give me a swatch, she told me she didn't know she needed to give me one for the color. Huh. I wonder how many shades of red there are out there?

gritswfire-the reason this is a big deal is because I am relatively spineless. I don't hardly ever tell people to back off. When it first started, my hands started shaking, and a little voice in my head said "What is the worst that can happen here? I can pick up the cake and march myself out of here with my pride." So, I guess something just clicked and it was easier than I thought.
post #34 of 115
Trust me--once you've put your foot down with a customer the first time, it gets easier. I've always been more of a doormat about confrontation, especially with someone like that. Then one day I realized that I have every right to stand up for myself if someone's going to scream at me, and tell them to shove off (in the nicest possible way). Now it's easier for me to be polite but very, VERY firm with screaming-meemie crazy people like your customer. You were perfectly professional but firm. Good good GOOD for you!

Your cake was beautiful (AND red), and anyone should be proud to have it at their wedding! The armadillo was adorable too.

If they try to take you up on the money-back thing, tell them absolutely no way. That was only offered IF they decided not to keep the cakes.

Not doing cakes any more, moved on...

Now blogging about life after cake and other randomness here:  http://itsa-long-story.blogspot.com/

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Not doing cakes any more, moved on...

Now blogging about life after cake and other randomness here:  http://itsa-long-story.blogspot.com/

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post #35 of 115
Summer, first of all I absolutely LOVE all your cakes. Your website and all your work is beautiful, and if some snarky old biddy can't handle that, then she should just stick it where the sun don't shine. Good for you standing up for yourself, I'm relatively spineless myself and I bet that had to feel just fantastic!! Way to go Summer!!!
My therapist told me the way to achieve true inner peace is to finish what I start. So far today, I have finished 2 bags of M&M's and a chocolate cake. I feel better already.
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My therapist told me the way to achieve true inner peace is to finish what I start. So far today, I have finished 2 bags of M&M's and a chocolate cake. I feel better already.
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post #36 of 115
I agree with everything said above - the cake is gorgeous, the flowers are red, the armadillo cake is sooo cute and you were not rude - you were professional and just stated the facts. Poor bride - she probably has put up with this nonense her entire life! thumbs_up.gif
post #37 of 115
Your cakes are gorgeous! Good for you for sticking up for yourself. There is no need for people to act like that!
Mommy to My Angel Gabriel Eric (11/18/06-01/12/07)
and my baby girl Makayla Eve (02/15/08 )

Proud mom of TWO beautiful children now and forever!

www.gabriel-nava.virtual-memorials.com
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Mommy to My Angel Gabriel Eric (11/18/06-01/12/07)
and my baby girl Makayla Eve (02/15/08 )

Proud mom of TWO beautiful children now and forever!

www.gabriel-nava.virtual-memorials.com
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post #38 of 115
<Standing up and applauding> Good for you!!! Now that someone has stood up to that woman and put her in her place maybe - just maybe - she'll think twice about verbally abusing the next person.

Your approach was spot on...direct yet professional. Some of these bridezillas' moms and grandmoms are like sharks. They smell blood and they go in for the kill. Showing no fear and standing your ground was the best thing you could have done.

You get the brass balls award for the day! icon_lol.gif
"Mmmmmmmmm donuts." - Homer Simpson
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"Mmmmmmmmm donuts." - Homer Simpson
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post #39 of 115
Oh I almost forgot - the cakes are FAB-u-LOUS!!!!
"Mmmmmmmmm donuts." - Homer Simpson
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"Mmmmmmmmm donuts." - Homer Simpson
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post #40 of 115
First of all, that wedding cake is beautiful. They had no grounds for griping. Secondly--congrats on finding your spine while maintaining your dignity and professionalism. And what Indydebi said--ditto.
post #41 of 115
Thread Starter 
Quote:
Originally Posted by newmansmom2004


You get the brass balls award for the day! icon_lol.gif



Woo hoo! That's a first for me! icon_lol.gificon_lol.gif

My DH is sick today, and I need someone to go have some margaritas with. icon_sad.gif

Thanks, guys. Still waiting for Monday and a nasty email. Although I agree with what everyone else said-I offered to take the cake and refund-she accepted the cake, end.of.story.
post #42 of 115
the RED bow cake is sooo pretty... I can only hope to be a good as this one day... as far as the "witch"... girl I have red hair and needless to say I would never have given her the option to keep the cake or a refund... Abuse is abuse and no one should have to deal with it. Don't let this bother you too much just know that people like that must have something very wrong in their life to act like that. YOU ARE AN AWESOME DECORATOR!!!
LET THEM EAT CAKE!!!
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LET THEM EAT CAKE!!!
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post #43 of 115
You go girl!! I am so proud of you! I know its not easy to say something like that, but at some point you just have to, not just for yourself but for everyone else in that room! I'm the florist would have given you a big pat on the back as well!!

The cakes are amazing!!!!!!! YOU ROCK!
post #44 of 115
Oh wow, the wedding cake is gorgeous and the armadillo is adorable! Go YOU for sticking up for yourself!
post #45 of 115
Summer,

I get it. I'm the type of person who thinks about the situation later and then I come up with, "Oh I should have said...". Any way, I'm thrilled you were able to calm the situation. I'm sure the others in the room must have been applauding you - on the inside. They probably wish you could have been there earlier.

Job well done!

While you are being so awesome, if they call for a refund, be sure to let them know you require the cake to be returned in full. icon_lol.gif (I'm living dangerously through you right now.)

Toni
CAKE - Does the body good!

"Without God, democracy will not and cannot long endure."
"Within the covers of the Bible are the answers for all the problems men face." Ronald Reagan
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CAKE - Does the body good!

"Without God, democracy will not and cannot long endure."
"Within the covers of the Bible are the answers for all the problems men face." Ronald Reagan
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