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FINALLY got a backbone!!!! (Super Long Vent)

post #1 of 115
Thread Starter 
I am sure some of you will have your jaws drop open by what I just said to a client, but I tell you what, it felt awesome. Also, this wedding has solidified my decision to not do weddings anymore. For some reason, people think this gives them license to treat others terribly.
So today I made the wedding cake for the lady who gave me all the problems with the gluten free cake. Everyone kind of thought she was more trouble than she was worth, but I did the order anyway. Also, to summarize, I never met them in person. This was all over the phone and email-no tastings, etc.
I show up at the reception hall and there was a woman there screaming on the phone. They are mad about the flowers, and are being extremely abusive. I kind of bristle, put the bottom tier of my cake down, and go back to get the next layer. When I come back, she is now screaming at someone in the room, who had just put up some pretty gauze around the room with twinkle lights. It was beautiful, just gorgeous, but they were telling him it looked horrible, that he had done a terrible job, that he needed to fix it NOW. The man was pretty flabbergasted, and was trying hard to make her happy.
I get to work on my cake, and they make their rounds over to me. They are angry about the color. In my defense, they told me they wanted "red". That was it, just red. She never sent a swatch. So, I dyed my fondant Super Red, and then dusted it with Super Pearl to make it look like ribbon. It cut the brightness from it, but was still red. The color of the flowers was a dark, deep, almost black red. But like I said, they hadn't told me this or sent a swatch.
The grandma of the Bride was there, and started screaming at me. Telling me it wasn't red, and I told her I had dyed the fondant red, but it just wasn't super bright because I dusted it with shimmer powder. She was furious, told me the whole cake looked like crap, that it was ridiculous. She then started going to other people in the room saying "She didn't order a cake to look like this!" and "What color is this?" Someone remarked that it matched the color of one of the flowers in the arrangements, and she said "Well, I guess that is the only positive thing about it."
She was standing next to my table while I was working, and continued to bring people in, show them the cake, and tell them it was hideous. icon_sad.gif It was ugly, I did a terrible job, I was a HORRIBLE decorator.
Finally, I can't believe I said this, but I put my piping back down and said
"Do you even want this cake?"
And she stared at me and I said "Because if you are so unhappy with it, maybe I should just take it with me."
She said "Well what are we supposed to do?"
I said "You can go down the street and pick one up at Albertson's. You guys didn't give me a fabric swatch to match, you just said red. And this is red. I'm not a mind reader, and the way you are speaking to me is very disrespectful."
She paused for a minute, and then said "No, we want it."
So I said "Well, you need to leave me alone then and let me do my work. Otherwise I will be taking this cake with me, and I will send you a refund minus the deposit."
Hmph! After that, the guy who was hanging the gauze told the grandma she had to leave, because we were working hard and she was distracting. She didn't leave, but did come up to me and compliment me on my armadillo.
When I was leaving, the man with the gauze was waiting outside for me, and told me this woman had been a nightmare from day one. He said he had never been treated so badly EVER, and patted me on the back for telling her to back off.
I hope this didn't get me into more trouble, but I tell you what, it felt awesome!!!
Here are the two pics. The red is a little off in the photo, but I promise it WAS red (DH vouched for it when we saw it, and even commented on the red bows. The white fondant here in the pic even looks yellow). And also my adorable armadillo. icon_biggrin.gif
LL
LL
post #2 of 115
you can only bite your tongue so much before you end up with permanent damage!!! i think you took things much longer than i would have, and it sounds to me, by your retelling, that even when you let if fly, you remained firm but still respectful.

WELL DONE!

CAKE DESIGNER 1
OLD BIDDY 0
the early bird may get the worm, indeed, but the second mouse is the one who gets the cheese!
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the early bird may get the worm, indeed, but the second mouse is the one who gets the cheese!
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post #3 of 115
I for one am proud of you. To me, you sounded very professional and respectful while at the same time insisting that she stop.

Your cake is beautiful, and I am sure... red!! I would love to see what she could have gotten at Albertson's that would look anywhere near as good. Some people........
Cakes are my escape!
Mom to Alex 8, Max 7, Anna 4, Katie 3 and Ashley due in May.



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Cakes are my escape!
Mom to Alex 8, Max 7, Anna 4, Katie 3 and Ashley due in May.



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post #4 of 115
I am sincerely button busting poud of you.

(That poor woman is a miserable soul isn't she.)

You did great.

You for sure not doing weddings anymore?
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

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my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

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post #5 of 115
And the cake is as beautiful as the armadillo is cute.

I mean how many decorators can cute-ify an armadillo??!!
my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

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my cookies are prettier than your cookies because this is the second time i substituted my opalescent sanding sugar when i ran out of sugar to make the batch ha!

 

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post #6 of 115
I think it soundslike you handled yourself VERY well. Some people are only happy when they are making others feel bad, and it sounds like in a way you stood up to her for everyone she was abusing. Your cake was beautiful & red, smf the armadillo was A-D-O-R-A-B-L-E!!!!!
post #7 of 115
First off, it's beautiful.

Secondly, I do not think you were rude at all, and handled yourself very well.

Congrats on the backbone.. I know it can be hard! Annnnnd... all your work is beautiful so don't let her snarky comments get to you icon_smile.gif
-Alexandra
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-Alexandra
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post #8 of 115
Your cake is stunning! I'm so sorry for the verbal abuse this woman put you through! (And so proud that you stood up to her!) Great job on all the above!
post #9 of 115
Your cake is beautiful and definitely red, DO NOT let some miserable woman stop you from creating your works of art. If we give her the benefit of the doubt and think that maybe she was stressed out beyond endurance by the magnitude of the day (I'm being very generous just to make a point) how bad will she feel now to think that not only has she spoiled her memory of what should have been a perfect day but also to have insulted a REALLY TALENTED person by personally attacking her work... well if I was her I'd feel really, really small by now and want to hide in a hole. YOu on the other hand should not give up, you cake is gorgeous, be proud of it and rise above. (on the other hand if she's always that miserable, lets just pity her and then you can be proud and rise above it!)

Sorry that really upset me that someone could be so cruel, I know how excited I get before a delivery and that kind of response would be crushing. Am sending you big hugs xxx
post #10 of 115
Your cake is very beautiful. You still treated her with a lot more respect than she showed you. I don't think I could have let her talk to me and been as nice as you were when you told her to back off. I think I would have been taking my cake back with me. If you had started packing it back up, I bet she would have been begging you to come back. Don't you know how miserable that whole wedding was? What a way to start a wedding! icon_rolleyes.gif
post #11 of 115
I wonder... was it the bride who was doing all the screaming or just her grandma? I would pretty irked if someone was screaming at the vendors at my wedding...unles she was participating in the screaming.
Cakes are my escape!
Mom to Alex 8, Max 7, Anna 4, Katie 3 and Ashley due in May.



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Cakes are my escape!
Mom to Alex 8, Max 7, Anna 4, Katie 3 and Ashley due in May.



Reply
post #12 of 115
I also agree that you handled yourself firmly and professionally.

Just because you've paid for my time and my cake, doens't mean I've prostituted myself to have to take anything and everything that you want to dish out.

On behalf of all cakers everywhere, I applaud you!!
post #13 of 115
Your cake is beautiful and it sounds like you respectfully told her to back off...good for you!
post #14 of 115
Everything Indydebi said......... thumbs_up.gif
post #15 of 115
WOOOOOHOOOOOOO

Add me to your cheering section! I hope you don't swear off weddings altogether. 99% of them are not like this.
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