Asked If I Offer Tastings....uhhhh, No?

Business By __Jamie__ Updated 18 May 2009 , 4:44am by fosterscreations

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deliciously_decadent Posted 24 Oct 2008 , 1:33am
post #31 of 54

if you do not charge for your tas then you are not technically selling food eaten on site, they are juat eating food onsite that has not been sold, therefore you are not a restaurant. icon_biggrin.gif that is the easiest way round it if you want ot hold testings. either that or they take a sample box away that they purchase and they consume elsewhere, i do both, weddings are complimentary smaller cakes can purchase a sample box that can be picked up or delivered. (even express posted in one case!) It is a great sales technique though i really recomend it and it also is a good fall back for some annoying people like i had a MOB ring up once the bride had gone on her honey moon and tell me she wanted a refund because the chocolate mud was not richly chocolate enough for her (not for the bride for her who didn't even pay for the cake!) when i explained that the bride had sampled the cake and liked that it was not too rich and that that was one of the selling points she quickly changed her tune. later when the bride returned she was mortified to find what her cheapskate mother had done! where as had they never tasted my cake and been aware my cakes are not over the top rich i may have fallen for it!

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antonia74 Posted 24 Oct 2008 , 1:53am
post #32 of 54
Quote:
Originally Posted by arosstx

We sit and design the cake while they eat, and I do a rough pricing, explain the deposit, etc. Then I physically ASK if I can bake their wedding cake.




Just curious...why do you ask them for an answer right then and there?

(Wouldn't it seem just a little awkward for clients to not have the opportunity to discuss it privately amongst themselves first and get back to you? IMHO, I'd interpret that move as a little pushy or blunt on the part of a vendor, it might lose me as a customer. icon_sad.gif )

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indydebi Posted 24 Oct 2008 , 2:00am
post #33 of 54

I prefer that they DON'T book with me then and there. I WANT them to think about it ... reduces the buyers remorse cancellations. If I'm their first sampling, I even give them names of other bakers/bakeries they should sample ..... because I encourage comparison shopping.

I even tell them at the beginning of the appt, "I am not looking for an answer, a check or a commitment today. We're just going to enjoy some good cake, some good food, talk about your wedding, and when you leave, you will have lots of good information for when you are ready to make yuor deicsion. SOund fair?" This removes any stress or apprehension on their part, and the sampling is very comfortable for everyone.

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snarkybaker Posted 24 Oct 2008 , 2:15am
post #34 of 54

I never try to book at the tasting either, but about 50-60% of brides do book on tasting day. I just find it much easier to talk to brides and grooms in general terms at the tastings, let them know if their wedding is in April, May or October they need to book further ahead than if it is in January... Our price average about $5 a serving but go up to about $8 a serving. They can book the date and make all of the other decisions later etc. I give them a quote if they've brought a picture, etc.

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deliciously_decadent Posted 24 Oct 2008 , 2:44am
post #35 of 54

i actually encourage them to go away and get back to me icon_biggrin.gif i usually only discuss the deposit price etc if they promt me if not i shoot out a follow up email the next day reiterating everything in writting and telling them the next step and payment options that way. i always get comments about how easy going and easy to deal with i am! i praise myself on that (that and my very prompt return of calls and emails as these are the things my competitors do not offer and gives me the edge in the market i need and the best form of advertising -word of mouth good word of mouth!!

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FromScratch Posted 24 Oct 2008 , 3:21am
post #36 of 54

I don't pressure them to book on the spot either.. many do, but it's not expected. I think it makes for a nicer time.. and happier clients will book more often than those who feel the heat to book.

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SugaredUp Posted 24 Oct 2008 , 3:44am
post #37 of 54

I don't ask them to order that day, either. I just give them the contract to look over, the samples, tell them the basic policies, go over ideas and tell them they have X amount of time to get back with me and if they have any questions in the meantime, they can let me know. I do samples for cakes other than weddings, too. Since I don't have a bakery case for them to buy from outright, I feel I should offer them something when they ask for samples specifically- but like I said, I do charge, and it's refundable when they place their order. A lot of times, they just order then and there and put their deposit down, but sometimes they want to think about it. I think it's good for them to think about it, like one of the previous posters said, it cuts down on buyer's remorse. I want them to feel good about their decision - no regrets!

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loriemoms Posted 24 Oct 2008 , 3:53am
post #38 of 54
Quote:
Originally Posted by indydebi

Quote:
Originally Posted by handymama

If I charge for tastings I am then considered a restaurant (because it's consumed on site) and would then have to have a bathroom, handicap access, charge sales tax, etc.



EXCELLENT point! As another person told me, "If you sell ONE cup of coffee that they drink in your store, you will have to spend thousands to have a public access restroom available."




Not only that, NC also has changed it tax laws that if you charge for any food and "provide a fork or eating utensil" then you have to charge a completely different tax rate! So you do have to think twice before you charge for tastings....

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ZAKIA6 Posted 24 Oct 2008 , 2:02pm
post #39 of 54
Quote:
Originally Posted by antonia74

I've seen a lot of businesses that charge for tastings (usually $25-$50 or so). If the client does go ahead and book with them, they often deduct this charge from the grand total as a courtesy. If the client decides to go elsewhere, there's no financial loss. icon_smile.gif

If you really don't want to hold tasting appointments, you could simply offer her a discount on a 6" cake as a "sample" she could try out...that way you are still being paid fairly for the product AND she gets to try before she buys.

As for tastings, what we do is offer a "Tasting Consultation Date" on an Sunday every 3 months on which we do not have a wedding booked and we are available to hold appointments. We gather up 20 or so clients who have recently inquired about our services for weddings/large celebrations and we invite them to a private 30-minute appointment that day.

Here's some things we do:


-I make a timetable from 10am to 7pm and fill it in with appointments each hour. I invite the clients to select the time that is most convenient for them that day, then fill in my schedule to capacity.

-one week before the appointment dates, I email the client to re-confirm their scheduled time/give them driving directions and tell them what to bring to the appointment (i.e. fabric swatches, invites, photos from magazines, photos off my website they liked)

-the night before/morning of the consultations, I bake all my samples fresh and ice them only that day. I want the client to taste exactly how fresh their wedding cake will be, so I NEVER freeze samples...but if I only had a consultation every once in a while, it's totally understandable to have to do so. icon_smile.gif

-I greet each couple personally and sit across from them in my studio

-I introduce myself and tell them a bit about my experience, my style and how long I've been doing this

-I then ask them to tell me about their wedding/theme/feel of the day/colours/flowers/guest count and I write EVERTHING down

-I ask if they want their cake to feed everyone a main dessert slice, or is it to be on a buffet table later in the evening after the meal? (great for guessing sizes/numbers they'll need)

-they show me the materials they have brought and for each item I ask what it is that they like/dislike about it (this is the BEST question, you learn so much quickly!)

-I then show examples from my portfolio of cakes that seem similar to what they are asking for and see what sketch we can come up with on the spot. I personalize their cake to exactly what colours/design/feel they are going for.

-when that is roughly decided, I bring out the freshly-baked cupcake samples with big swirls of matching buttercream on top (which are the 5 main cake flavours that I offer) though I tell them everything is personalized, so if they can think it up...I can probably make it! I do leave the room at this point so they can honestly and privately say which ones they like/don't like to each other.

(I go to my kitchen where I pack a little box of samples and wait for 5 minutes for them to eat privately.)

-after about 5 minutes, I return and they have usually chosen a flavour or flavours.

-I give them a little box of extra cupcake samples to take home to let other friends/family try it out. THEY OOOOH AND AHHHH at this every time! It costs about $2 to give them 5 extra samples packaged in a gorgeous little box, tied with a ribbon with my business card on top...and it really makes the sale!

-I always walk them to my door and shake their hands again, letting them know it was nice to have finally met them face to face and that I will email them their information package within the next 2 weeks (IF YOU SAY 2 WEEKS...THEN MAKE SURE YOU ONLY TAKE 2 WEEKS!!! THIS IS YOUR FIRST PROMISE AND YOU ARE JUDGED ON WHETHER OR NOT YOU MEET YOUR DEADLINE!!!!)

-within 10 days/2 weeks, I type up their cake quote with a great colour sketch and email it to them. They either send their deposit cheque to confirm their booking, or pass. I'd say my ratio of booking to not booking is about 12:1 and I credit it to the little things like private consultations, fresh big samples, beautiful boxes of yummy cupcakes to take home and a fun sketch of their potential wedding cake.


Here are some EXCELLENT threads where members here discuss tastings & consultations. Read these! They will really help you out.

http://www.cakecentral.com/cake-decorating-ftopict-14134-samples.html

http://www.cakecentral.com/cake-decorating-ftopict-68523-samples.html




i have seen other posts where "packets" are sent out after a tasting. besides the quote and sketch. what else goes into this packet?

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__Jamie__ Posted 30 Oct 2008 , 11:48pm
post #40 of 54

icon_redface.gif OMG...okay, this "watch topic/stop watching topic thing" really burns me. I just came across this today...and noticed all of the responses. NOW I will go read them...sheesh!

I better start checking whether or not "watch topic" is selected...sorry, and thanks for the replies!

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__Jamie__ Posted 30 Oct 2008 , 11:51pm
post #41 of 54

Thanks for the replies...I'm still going through them. Quickly, my issue is space...no space to store stuff!!! Soon, hopefully..possibly a new house with a detached guest house/kitchen...hoping, hoping, hoping!

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CakeForte Posted 31 Oct 2008 , 12:33am
post #42 of 54

I stopped giving out sketches b/c several brides wanted my sketch, and then took it to someone else that was cheaper. I don't think so!!
They only get a sketch if they book. I will sketch a few designs at the consult, but I keep them.
I charge what I charge b/c I have worked hard to build my rep as a designer and someone who is known for great tasting cakes. They like everything but my price...LOL. I'm still in business so I must be doing something right.

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Denise Posted 31 Oct 2008 , 1:35am
post #43 of 54

I only do tastings for cakes over 100 servings. I generally only do one flavor - and I will do just about any flavor they request but it is generally French Vanilla or Butterpecan. I make one batch of batter and that makes two 6" cakes and one 5" cake.

I ice one 6" and they can take the left overs with them. I would say that 95% or more of my consults book with me right then and put a deposit down. We design the cake and I generally let them stack up different styrofoam dummies to get the configuration they like.

I don't think I would book near that many if they didn't taste the cake and icings/fondant. I have only had ONE person (sister of the bride - she will one day be a semi bridezilla) say the cake was "too sweet". She explained to me in great detail that Vietnamese do not like sweet cake - LOL (then why eat cake?) I do not charge for consults

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ZAKIA6 Posted 31 Oct 2008 , 3:53pm
post #44 of 54

how do you make a butter pecan cake?

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gr8cakemaker Posted 3 Nov 2008 , 7:27pm
post #45 of 54

I am really glad I read this forum. I was in he works with a wedding coordinator about her bride wanting to book a tasting with me. I explained to the coordinator that tastings were 20$ and there would be a selection of 5 or 6 different cake and frosting flavors. However if her bride booked with me that the cost of the tasting would be deducted from the total of her wedding cake purchase...sounded fair to me.

I then get an email from her today stating that "I know my client is not going to be willing to pay for a taste testing, so I guess we will not need to meet on Nov 11 08".

umm....does she not understand that cake tastings take my time and effort. I also have to make all this cake for a couple that could possibly not even book with me! It would be a waist of my time if they didnt book with me.

should I change my mindset or am I right?...Its just 20$!

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Rocketgirl899 Posted 3 Nov 2008 , 11:23pm
post #46 of 54

I could only dream of offering a sampler like this!!! Though I would make my pieces alil bigger icon_smile.gif but how pretty icon_smile.gif
LL

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indydebi Posted 3 Nov 2008 , 11:44pm
post #47 of 54

rocketgirl, what a beautiful display!

gr8cakemaker, some of it, again, comes back to your local market. If "everyone" in your area is giving free samples (or even if "most everyone" in your area is giving freebies) and you're charging $20 ... regardless of whether it's refundable as part of the purchase price or not ... then you're going to miss out on the opportunity to sell you and your product to potential clients.

I do catering also, and many of my samplings include not only cake, but also 2-3 meats, hot veggie, rice and more. I do not charge and I do not ever plan to. It's just the cost of advertising.

As a bride, if I have 3 or 4 cake/food people to visit, and one of them charges while the rest of them don't ... then I'm not going to the one who charges. If everyone charges, then I, as a customer, will come to understand that it's just how it works. As an event planner, I will probably steer my clients toward the no-charge samplers.

Do some research in your area and find out what's the norm .... that may help you decide what you need to do.

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Rocketgirl899 Posted 4 Nov 2008 , 1:16am
post #48 of 54

Thanks indydebi... though it is not mine, just found it while perusing the world wide web!

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Rocketgirl899 Posted 4 Nov 2008 , 1:16am
post #49 of 54

Thanks indydebi... though it is not mine, just found it while perusing the world wide web!

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poshcakedesigns Posted 4 Nov 2008 , 1:32am
post #50 of 54

I offer testings but I charge $25 for them. I'm a small company and can't afford to hand out free cake.

If they book with me I deduct the fee, if they don't it covers my expenses.

So far no one has complained about the fee and everyone that has set up a tasting has booked with me.

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ladyonzlake Posted 4 Nov 2008 , 1:50am
post #51 of 54

I do try to book my tastings together but what I do is freeze my cakes or if I don't have frozen ones I'll half a recipe and use that. I offer 3 cake flavors in 3" rounds placed on a plate for each guest. I limit the bride to 2 guests. I have different flavors of BC so that they can mix and match. We go over cake design and colors.

I give each person a sheet that lists the flavors they are tasting and they can write down notes on which flavors they like. I also give them a copy of my contract to take with them.

I usually have some dummy cakes (undecorated and decorated) so that they can have a visual of how big their cake will look. The brides seem to like this.

I do try to get the nonrefundable deposit while they are there. I'm not into hard sales but I know if they leave and go else where I may loose them so if they are not ready to place a deposit I give them an incentive of 10% off if they place the deposit with me during the tasting. I only offer the discount if it looks as though they're not ready to put a deposit down.

I do not charge for my tastings. The other speicalty bakers don't so it would be hard for me to. I just figure it into my costs.

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Denise Posted 4 Nov 2008 , 3:34am
post #52 of 54

My butterpecan cake is made with BC butterpecan mix and I use 3 xlarge eggs, 1 stick butter, 1.25 cups buttermilk and 1/4 cup oil.

As for the tastings, I had a bride call me Friday and ask for a consult. She asked me if I charged and I said no. She said most cake decorators she called did and she had cancelled a consult with one. She told me who it was and I do know them. I didn't know they charged but to each his own.

I do look at my tastings as marketing. I never thought about it till right now but I am sure you can write off not only the ingredients but the time for conducting a tasting. I make one single layer 6" cake for tastings and it is a small amount of $ for a large return. I have had them ask (bless their hearts) to taste 5 and 6 flavors. I decline so sweetly and provide one flavor.

95% of my consults book with me. This year I did lose a few that booked due to

1. death of a groom 3 weeks before the wedding
2. break up of couple 10 days before huge wedding
3. break up 2 months out
4. Storm destroyed house of couple and they postponed wedding.

So I lost 4 weddings along the way but none were due to choosing another decorator or being unhappy with my services (thank God!)

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bchristianson17 Posted 7 Nov 2008 , 4:50am
post #53 of 54

Something you could do if you don't want to offer tastings is to keep any letters/cards that you receive from past customers to include in your portfolio to show your experience and how happy customers have been with you. You could also get references from cake decorating teachers, restaurants or event planners you've worked with to vouch that what you make is quality and delicious work.

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fosterscreations Posted 18 May 2009 , 4:44am
post #54 of 54

I don't technically charge for my tastings. My brides get two 6inch cakes with their choice of cake and filling flavors. Because I am not zoned commercially I can not have them come to my home. I either go to their home or we meet at a public place. If they want more than the two flavors I charge $20 per 6 inch cake.

I do charge a $100 deposit when they book with me. $50 is to hold the date and is not refundable nor is it applied to the cost of the cake. The second $50 is returned to them once both payments of the cake are received on time. If the 2nd payment is more than 7 days late the second $50 is kept.

That way the $50 covers my gas for the tasting appointment and the cakes. I have booked 90% of my tasting appointments. Those that didn't I just wrote off at the expenses and mileage at the end of the year.

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