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Imminent Cake Disaster...rant..sorry, long - Page 2

post #16 of 43
9/9/08 at 10:40am
That truly sucks that you had to hand that great piece of work off to that crazy lady!! Isn't it just the worst feeling to know it's going to get ruined before the bride gets to enjoy it and there's nothing you can do? I imagine the bride will let that excuse-for-a-planner have it after pulling such a rediculous stunt with her cake!
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post #17 of 43
9/9/08 at 10:42am
OMG! I'm SO SORRY! I know you feel bad, but at least the bride knows that it wasn't your fault (and the wedding planner should be shot!).

I can only say that hopefully this is a learning experience for us all. If people balk at a delivery charge or want someone else to pick it up, put you foot down and say that you only deliver and assemble cakes yourself (no middle man since you cannot guarantee the final product). I would wrap a delivery charge in the cake price if it was an issue with price, but you said they didn't have a problem with that.

It bites to spend so much time working on something that we take pride in only to have others ruin it!

That is so bad. I wonder what else went wrong that the "professional" planner did....maybe she had to pick up the other food that was served at the reception!! I sure hope not.
Monica
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Monica
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post #18 of 43
9/9/08 at 10:43am
Sorry to hear about the cake, the picture does not come up. If I were the bride I would get money back from the wedding planner.
Gelatin Flower Class - July 13 (Sat) and July 14 (Sun), 2013 Hollister, CA with Diana from Cake Connection - contact me for more information
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Gelatin Flower Class - July 13 (Sat) and July 14 (Sun), 2013 Hollister, CA with Diana from Cake Connection - contact me for more information
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post #19 of 43
9/9/08 at 10:44am
What a friggin nightmare!! I really hope the make the "plannner" pay for the cake!!
Laura
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Laura
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post #20 of 43
9/9/08 at 10:49am
Wow icon_eek.gificon_eek.gif Your cake was phenomenal! I love it. It would be interesting to see the cake as it was there at the reception (just to see exactly how much of it was truly messed up).

I wonder if the 'planner' was a friend of hers because it just seems as though she was not as upset as what she should've been (in the email, at least). That cake you made looked as though it was really going to be the center of their reception. So - maybe the planner was a close friend or relative of hers.

In any case... I would definitely make a note of that planners name and never, ever work with her again (or just have a no pick-up policy at the very least).

Great job on the cake!!! At least the bride has some good pics from you of her cake.
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post #21 of 43
9/9/08 at 11:00am
Quote:
Originally Posted by bethola

Oh PUL-LEEZE! What kind of "Planner" tries to even DELIVER this kind of cake? Was she MAD? Obviously the answer to that is YES! She's a complete NUT CASE! Probably has a self-esteem issue and wanted to prove that she could "do it all".

Well, the cake was lovely and I'm glad the bride didn't hold you responsible. It's nice that you are going to do an anniversary cake for them.

Beth in KY




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Peace is within you, it's just a matter of finding it!
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post #22 of 43
9/9/08 at 11:01am
Thread Starter 
Quote:
Originally Posted by melvin01

OMG! I can only say that hopefully this is a learning experience for us all. If people balk at a delivery charge or want someone else to pick it up, put you foot down and say that you only deliver and assemble cakes yourself (no middle man since you cannot guarantee the final product).



I've been talking with my husband about how I should handle this situation next time. I always take an "emergency contact" number in case I have a situation on the day of the wedding and need a decision from someone. I was saying to my husband that next time I would refuse to send out the cake and call the "emergency contact" person so they could speak with the bride and get the OK to either send the cake as is or have me deliver it. Of course, as I was saying this, I realized that the planerator was the emergency contact for this couple.

I sure I'll be telling this story to every couple that decides they want to pick up their cake instead of having me deliver it.

Itsmylife, it would be interesting to see how the cake looked at the reception. I'd love a photo of the wrecked cake so I could show it to clients who think paying a delivery fee is a waste of money...
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post #23 of 43
9/9/08 at 11:05am
First, I just want to say that the cake you made looks AMAZING! That "wedding planner", however, is a selfish cow. I hope she got the bridezilla b*tching out of a lifetime!
I has a sad. I can has cake?
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I has a sad. I can has cake?
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post #24 of 43
9/9/08 at 11:09am
OMG, what a complete tool! I would have liked to bat her around a little bit, I think.........
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post #25 of 43
9/9/08 at 11:13am
I like that "PLANERATOR"....I'll be bock! (sorry, and Arnold moment.)

I hope the same person doesn't plan her baby shower when the time comes. You live and learn.
Monica
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Monica
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post #26 of 43
9/9/08 at 12:42pm
Your cake is terrific! I can't imagine the planner not taking your husband up on his offer to deliver it. Delivery is not a responsiblilty most of my customers want. They are graciously willing to pay for delivery.

I have taken on the delivery at my own expense occasionly to avoid a "help, there's been a cake disaster" phone call. On one of those occasions I heard from a bride that her dad would be picking up the cake (4-tier chocolate buttercream) and driving 50 minutes on a hot summer day. I waited a respectable time, called her back and told her my plans for the day involved driving past her wedding venue and that I would love to save them the the trip by delivering the cake. After seeing the cake, they realized it wasn't exacly like picking up a box of doughnuts! They were so happy they didn't send Dad to transport it, they insisted on tipping me $75.00.

That was one avoided....unlike the people that bring along the family dog! One lady sent her husband...he brought his dog that jumped into the cake before he got it home. One lady brought her dog, stopped to pickup an item along the way and the dog ate parts to 2 of the 3 tiers. There are cars full of children (who grow extra fingers when they see frosting!), cars full of dog hair, trucks full of tools and old coffee cups ....etc. etc..

Oh yes....I push for delivery and money has little to do with it!
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post #27 of 43
9/9/08 at 8:32pm
Good grief. What kind of idiot would see that cake and think, sure I'll just shove it in here beside my toddler and it'll be fine -- looks super stable and hardy to me.

I like that you informed the bride that delivery was offered. Hmm, wonder if you could tactfully say you are willing to testify if she decides to sue the wedding planner...

I also think it was very gracious of you to offer to make an anniversary cake for them.
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post #28 of 43
9/12/08 at 9:20am
I can't see the cake icon_sad.gif...

I have it listed on my website and in my contract that I REQUIRE I deliver any cake over 2 tiers. Here is the exact wording:

Do you deliver? Delivery and set up is free if your event location is within a 30 mile radius of our location. We feel it is in your cake's best interest to be transported to your event by professionals. As this is especially true of tiered cakes, we do not allow pick up of cakes over two tiers. An additional chare of $75.00 per hour (round trip) will be applied for distances beyond 30 miles.

This is an area that I will not compromise on. I put too much blood, sweat, and tears into each and every cake to take the chance of someone else wrecking it.
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post #29 of 43
9/12/08 at 6:42pm
Wow. Just wow. That poor couple! Glad you had a "before" pic!

missmeg...great phrasing. If this is copied from your website, though, go back and fix the word "charge"...it's missing the G! icon_smile.gif
~Lisa
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~Lisa
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post #30 of 43
9/12/08 at 6:56pm
The cake is FANTASTIC...so sorry that they weren't able to show off your work at the reception icon_sad.gif
"A positive attitude will not solve all problems, but will annoy enough people to be well worth the effort."
-H. Albright
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"A positive attitude will not solve all problems, but will annoy enough people to be well worth the effort."
-H. Albright
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