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Wow. Harsh feedback for wedding cake. How do you handle... - Page 4

post #46 of 55
Sorry that this happened, it was a beautiful cake.

I would just drop it and let it go, do not email the bride. Right now everything ended well and the groom did not ask for a refund. If you talk to them again about it you are just giving them another opportunity to change their mind and demand a refund. With how he has been attitude wise about things going back and forth I wouldn't bother.
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1, 2, 3, 4 UNITED STATES MARINE CORPS!
SEMPER FI!
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post #47 of 55
This is kind of off topic but that champaigne cake sounds good, and the frosting. Anyone have the recipe? I wanna try that?
post #48 of 55
One thing that no one has mentioned... What will make the moistest cake dry is if the caterers cut it up, then waited and waited and waited for everyone in the room to finish before they served it with the slices sitting exposed...

It's just something to consider that it might not have been the scratch vs. box debate at all, just the overanxious caterers cutting it too early...
post #49 of 55
Thread Starter 
Quote:
Originally Posted by mkolmar

Sorry that this happened, it was a beautiful cake.

I would just drop it and let it go, do not email the bride. Right now everything ended well and the groom did not ask for a refund. If you talk to them again about it you are just giving them another opportunity to change their mind and demand a refund. With how he has been attitude wise about things going back and forth I wouldn't bother.



Thanks mkolmar.

And thank you for your feedback. You are so right!
post #50 of 55
Thread Starter 
Quote:
Originally Posted by CoutureCake

One thing that no one has mentioned... What will make the moistest cake dry is if the caterers cut it up, then waited and waited and waited for everyone in the room to finish before they served it with the slices sitting exposed...

It's just something to consider that it might not have been the scratch vs. box debate at all, just the overanxious caterers cutting it too early...



Oh wow, I never thought about that. Who knows with the people that were there. I always give a piece of paper to the staff (usually try to find who's in charge) & it states my name, phone number, email, how big the slices should be cut & a diagram (Wilton's) of how the cake should be cut, and how many each tier will serve.

Anyway, I gave the sheet to this guy and told him about it and said to cut the entire cake because they will receive a fresh one for their 1-year anniversary. He looked at me like I was crazy icon_confused.gif He said "You mean, serve the WHOLE cake including the top tier?" I said "yes" He looked at me like icon_confused.gif then says "Do THEY know this?" NO I'M JUST GONNA HAVE YOU CUT THE WHOLE THING UP WITHOUT THEM KNOWING! I said "Yes, they know this, I offer a fresh cake for their anniversary so they don't have to eat a cake that has been sitting in the freezer for a year." Then he said "Ok.....'cause I don't want to ruin anyone's day." I said "They know."

OH! So THEN he says "Wow, that's pretty cool. So do you have to take a picture of the cake so you remember what it looks like?"

icon_confused.gificon_evil.gificon_rolleyes.gif LOL

I said "Um, yes. I take pictures, and have all of their information regarding flavors and everything on paper."

Anyway...my whole point in this post is to say - yeah...who knows when these people cut up, then served the cake!!! I will have to add that to my paper saying to cut immediately before serving so that the cake does not dry out! (But I will still put a simple syrup over them as well.)

Thanks!
post #51 of 55
Buy JenniferMI's DVD on making her fondant & you will have fondant that melts in the mouth.
June
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June
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post #52 of 55
I agree with dropping it now.

But COME ON -- every single person there thought it was dry? There was not a single guest who was reserved or well mannered enough to pretend to like the cake? Even if I didn't care for a cake, I don't know that I would have the gall to tell the bride and groom that I didn't like their cake. Even if they were complaining, I bet I would say something like "'it wasn't that bad". They must come from one doozy of a family that not only did they not like the cake, every single one of them felt the need to complain about it. Get real.
post #53 of 55
Quote:
Originally Posted by margaretb

I agree with dropping it now.

But COME ON -- every single person there thought it was dry? There was not a single guest who was reserved or well mannered enough to pretend to like the cake? Even if I didn't care for a cake, I don't know that I would have the gall to tell the bride and groom that I didn't like their cake. Even if they were complaining, I bet I would say something like "'it wasn't that bad". They must come from one doozy of a family that not only did they not like the cake, every single one of them felt the need to complain about it. Get real.



You've apparently not run into some of the families I've run into icon_lol.gif ---the kind that like to complain about everything & see how much they can get for free. It's funny but annoying at the same time. Needless to say those kind have family as a network, not friends.
Friends will enhance your life. Everyone else is just an acquaintance
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Friends will enhance your life. Everyone else is just an acquaintance
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post #54 of 55
Well, I'm posting after reading only the first page, so sorry if I repeat something.

I personally would not call him back. The man sounds abusive, to everyone around him. Yes, scratch cake tastes different than mix, and he should have participated in the tasting.

At the wedding, he's critiquing the cake? Give me a break, he should have been doting on his new wife.

He's probably trying to recoup losses. They ate the cake, and that's that. That's why you prepare when you are planning the wedding.

The cake is beautiful.

And yes, all future dealing should be done with the wife. If he calls you, because you are not going to call him, tell him that.

Again, no explanations. At all. And no refunds, absolutely, not even a discount off future purchases.

My thing is, when there's a complaint, you always, always have to consider the source. He sounds like a controller, who needs to complain. He doesn't sound like a happy person. You're not going to change that, no matter what you do. You're not going to make him happy.

I would make any communication with him as few words as possible.
Home and Garden Party Designer
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Home and Garden Party Designer
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post #55 of 55
I would email the bride b/c I am curious as to what she thought. Although at this point, it might be best to let it go. I agree, might be the fondant.
"Wine Counts as a Serving of Fruit"
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"Wine Counts as a Serving of Fruit"
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