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Wow. Harsh feedback for wedding cake. How do you handle... - Page 2

post #16 of 55
7/28/08 at 1:33pm
Call the venue. The taff always pigs on leftover cake back in the kitchen. See what they thought.

I had a complaint about dry cake onc MOG. A place where I deliver many cakes. I called the head chef and he said the cake was lovely and delicious, and everyone (guests and staff) thought it was great. hethen proceeded to mention that the MOG tried this with him, too.
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post #17 of 55
7/28/08 at 1:36pm
The cake was beautiful. You did a great job. I'm sure it tasted awesome as well. Sorry he's being such a pain in the rear.
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post #18 of 55
7/28/08 at 1:39pm
i just saw the wedding cake you are referring to, and it is lovely.
i wouldnt let this get to you, we've all been there.
sounds like the guy is a wack job, and i feel sorry for his THIRD WIFE!
i would try to get this resovled through her, although it sounds to me that he will intercept any interaction the two of you may have.
GOOD LUCK!
Wilton Method Instructor. If you're lucky enough to be on a beach...you're lucky enough.
DANCE as though no one is watching you, LOVE as though you have never been hurt before, SING as though no one can hear you, LIVE as though heaven is on earth...souza
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Wilton Method Instructor. If you're lucky enough to be on a beach...you're lucky enough.
DANCE as though no one is watching you, LOVE as though you have never been hurt before, SING as though no one can hear you, LIVE as though heaven is on earth...souza
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post #19 of 55
7/28/08 at 1:40pm
Sorry this happened to you! Especially since iis is your 2nd cake.

The guy sounds like a jerk and was creating drama where he thought he could find it. I think you should stick to your guns. Your cake was beautiful.

Getting complaints is very hard and does bite the big one. Don't doubt what you are doing!
Welcome to my jungle, baby!
www.glassslippercakery.com
www.glassslippercakery.blogspot.com
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Welcome to my jungle, baby!
www.glassslippercakery.com
www.glassslippercakery.blogspot.com
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post #20 of 55
7/28/08 at 1:44pm
i say the same stick to your guns, if the bride was tasting she should have said something then, not the groom. thumbs_up.gif
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post #21 of 55
7/28/08 at 1:45pm
WOW! I'm also sorry that happened to you & like someone else said, "you are your own worst critic" & If you liked the taste & texture of the cake it was good. Nevermind him, he sounds like a 1st class jerk! Deal with his wife, hopefully she doesn't end up being the former wife if she disagrees with him. icon_biggrin.gif

I don't mean to take over your post, but I have a question to pose, as I hope I'm not alone in this feeling. Does anyone else have a hard time when they bring cake to an event sticking around to see the cutting & tasting? Maybe it's me but by the time I'm done crying, cursing, & wanting to give up on the whole project & get the darn cake out of my sight & delivered & can't stand to be present when its enjoyed. Am I crazy? It happens everytime & almost feel sick when the time to cut comes & I have to leave. I delivered a cake to a baby shower this weekend & really nice cake (no picture posted yet) that I attened, but BOY Oh Boy! I was outta there before it was cut. That's another thing, I never get pictures so I always just haev to hope the client takes a picture & will give me one. Strange thing is I never get bad feedback, its always good, but I always find something wrong with it & almost not want to deliver it. Please tell me when will I get past this? If ever. icon_redface.gif
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post #22 of 55
7/28/08 at 1:52pm
sounds like a groomzilla to me.

forget about it
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post #23 of 55
7/28/08 at 2:21pm
let us know what happens

*tuning in to see the next episode of as the lazy susan turns" icon_lol.gif
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post #24 of 55
7/28/08 at 2:26pm
Ask him evidence of how much cake wasn't consumed. Betting he's not going to be able to saythere was any left. If they ate it, they're out of luck regardless. and since he didn't take the time to taste your cakes ahead of time, he's also out of luck. I don't care if you bake desert-dry cakes (and I know you don't), he had the chance to sample them before purchase and chose not to. tell him you are sorry he was disappointed but that the cake met your QA and you will have to agree to disagree with him on this matter.
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post #25 of 55
7/28/08 at 2:45pm
Sorry this happened to you, he sounds nasty. I am sure the cake was great & it looks lovely.
June
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June
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post #26 of 55
7/28/08 at 2:51pm
The cake is BEAUTIFUL , I third it a GROOMZILLA!!!!!
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post #27 of 55
7/28/08 at 2:53pm
Gee, I'm at a loss here. I do not know if I should feel more sorry for you, or for the third wife!

Tell him to take a hike. If he's on his third wife, then he's a controller, and he is trying to bully you, which is probably the reason he's divorced twice before.

Theresa icon_smile.gif
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post #28 of 55
7/28/08 at 3:08pm
Thread Starter 
Thanks everyone - but I must make this clear - neither of them had a tasting. (Dh thinks I should require one, but they are from out of state.)

We talked over the phone about the wedding (the bride & I) and she decided to give me a down payment based on what we talked about. We then met (the bride, groom & I) at a later date to sit down & finalize everything. It was during this appointment that he was texting, etc.

The bride had originally seen me at this resort's bridal expo (in April). I did have samples there. I don't know if either of them tasted any there.

I sent an email to the resort (I actually used to work there in the accounting dept!), and I know the girl will tell me what's up. I also emailed the DJ since I know him & saw him & talked to him before I left - I feel he will be honest with me as well.

I did think it was a little odd though that he called instead of the bride.

I'm assuming they won't want their free 1-year anniversary cake?! I'll have to ask him that too!

But before I call him, I want to get the responses from the resort & DJ.

Thanks for the nice thoughts & compliments on the cake.
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post #29 of 55
7/28/08 at 3:53pm
Tell him you cannot give him a refund on a cake that was eaten. Then give them a coupon for a free 6" cake on their 1st anniversary and be done with it. If he's trying to skim you, he most likely won't show up for the free cake.

My advice is, live and learn. You need a contract. You need to put a clause in your contract that the customer can come by on X date and taste the cake (give them the trims) and no refunds if they don't. You also need to say that you will give no refunds on decoration if the cake is accepted at delivery and served at the wedding.

Contracts probably aren't worth the trouble except on the more expensive cakes. But they can sure keep you from getting fried. And don't ever let them know you're a newbie. Some will try to squeeze you if they find out.

For smaller cakes, just put a little clause on your receipt in small type, that once the cake leaves the shop, no returns or refunds.

My daughter's a waitress at a high end restaurant. She comes home and tells us unbelievable things that customers ask sometimes. You just have to accept that there are creepy people out there who are going to criticize you no matter how good a job you do. Fortunately, most of us know who those people are and we pretty much ignore their opinions.
Hillary Rodham Clinton for Prez--You go girl!
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Hillary Rodham Clinton for Prez--You go girl!
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post #30 of 55
7/28/08 at 4:58pm
Personally, I wouldn't even bother with the whole "scratch" vs "box" explanation. The time for discussing the details about how you make the cake is during the tasting/consultation. If they bought the cake without a tasting, than they can't complain if they don't like your style of baking. None of us can bake in a style that pleases everyone, that's why we offer tastings.

As someone else said, if you tasted your cake and thought it was up to your standard, then you have honored your contract. If they have different taste than you the opportunity to find that out has passed. I would call them and say you delivered what you were contracted to deliver, no refund necessary.
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